Newest Review: ... have decided they may cover one but not the other (one they class as medically important - the other not so - but they couldn't explain WH... more
Norwich Union Healthcare Make it Difficult To Claim
Member Name: garrym_2002
Advantages: East to Sign Up
Disadvantages: Difficult To Claim
People take out health insurance so that when things go wrong, they get a seamless, high quality, professional service. The true test of medical insurance is how things are handled when you need them. When you need rapid access to healthcare professionals, don't expect Norwich Union to make things easy for you.
When I had a recent accident, rather than helping to line up the help I needed, they started demanding information from my GP. When they got the information, they said it wasn't enough. Remember that many GPs will take a week or so to get a letter to them. They asked my GP for more information. They then say they will review your claim in 5 days. It took me almost one month for them to make a decision on some physiotherapy following an accident. One month later, they tried to claim that it was a pre-exisiting condition (which it wasn't - it was an accident, I should know !). As the previous reviewer says, they will do anything to get out of paying. They make you jump through hoops. You rarely speak to the same person. Nice enough people at the other end of the phone, but the end product is sadly lacking. I've just cancelled.
Summary: They don't make it easy when you need them