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I was discussing my health plan with a work collegue when he mentioned he had seen a few bad reviews online! This is the best health plan i've ever had. All the paper work is simple and easy to understand. The staff are so helpful and friendly and always talk to you in simple english. The idiot who complained he wasn't covered for dangerous sports should realise no health plans cover for that unless it's specialist cover. I've had numerous plans over the last 18 years and this is the only one i can use every year to stay healthy by having the check up at Harley Street free of cost.
The idiot who said the company is a scam should see their website and realise that all policies are backed by Lloyd's of London who insure planes, trains and marine worldwide. They are also regulated by the Conduct Authority so would not trade if they were dodgy.
They are the only plan i've come across who help you stay healthy and let you use the services without being sick in hospital. That has to be money well spent!
Literally my whole family are members of United Patients, and have been for years now. My granddad is 82yrs old so doesn't qualify for membership (as you have to be under 60 years old), but he has been very unwell recently and in hospital.
When I called United Patients for help and explained his age, they told me that because i was a member they would still do their best to help him! They have been an absolute God send for me and my family! They have helped us understand his condition in simple english, sent us information, and just been there to talk to! No other healthcare companies do this because other companies only want your money.
United Patients really DO care! They have helped make a very stressful situation bearable. The staff are so kind and friendly, and even called back after my Grandad left hospital to see how he was doing.
They are fantastic! The Best!
I've been a member of United Patients for about 5 years now, and was talking to a friend who's younger sister has been recently diagnosed with diabetes. I was encouraging him to look at the plan and consider joining as he's 32 now and has no cover. He's very sporty and didn't think he needed cover untill his sisters diagnoses.
He joined United Patients in January 2011 and decided to have his Harley Street health check last month. He has just recived his results and has very high colesterol! He can't belive! He's always active and very healthy and after his younger sisters diagnosis of diabetes, he went to the G.P to request tests but the GP said if he's in no pain he can't refer him! My friend did discuss prevention, but the GP wan't bothered.
There's no way me or my friend could afford the to have a screening privately as clinics charge £300 upwards! I'm so grateful to United Patients and at least my friend can try and avoid an early heart attack as he was given lots of advice on how to reduce his colesterol from the clinic and United Patients.
For £3 per week - you can't live well without them!
The staff are also nice and friendly and always have enough time to talk!
Reading the last review amazes me. My dealings with United Patients have always been v good, they are helpful, supportive and even covered my premiums for 3 months while i was unemployed to help me. How many insurance companies would do that? I find them v good and their free medical at harley street is brilliant! I highly recommend them and their services.F Graham, London
I joined United Patients 4 yrs ago after having had numerous other medical policies over the years and i can honestly say that i have never been with a better company.
Every year i am encouraged and reminded to use their annual health screening at Harley Street. This is for the purposes of preventing illnesses and detecting any problems at the early stages. I've had exactley the same screening with Bupa - but had to pay £385!! With United Patients it's FREE of charge each year to members!
It's the only insurance i know that let's you use it, and looks after you, withOUT being ill and in hospital!
I bearly pay £3 per week for the policy (£12 p/m or £145 per year) and certainly get my monies worth by having the screening!
There are many other services offered free to members and their families. One of them is their waiting list helpline which helped get my 72yr old grandfather into hospital within a few weeks as opposed to the 4mnt waiting time the local hospital had stated!
My family are eternally grateful to United Patients for this, and we feel that the early operation date helped save my grandfathers life.
As for the weekend breaks away - they're great! Hotels are lovely; you are charged for breakfast and dinner but it's delicious and beats the local Italian!
The staff at United Patients have always been extreamily friendly, caring and supportive. They always have time to talk and take a genuine interest in your needs. (Unlike other companies that are rude and can only stick to a script rather than having a conversation)!
Look at the United Patients website - give them a call and you'll agree with everything i've said!! Your health couldn't be in better hands.
United Patients is one of the worst insurance providers that I have ever come accross. I say this because the complete experience is terrible. To start the Shopping experience is a nightmare. They have got a hard sales stategy and they will keep you on the phone for almost an hour and literally bully you into buying their product. The user experience is even more worse. The tests at Harley street are no better than what my GP can do. The hotel accomodation is horrible because you have they charge you extortionately for the food whether you eat or not!!!!! They don't cover you for pre-existing conditions... This leaves nothing else in their plan because the rest of the benefits if I may call them are useless. Then comes the after sales experience. I have never come accross such a horrible customer service in my life. Beware people United Patients is a rip off.
I joined United Patients over a year ago and was recently boasting about how great they are to a friend of mine who promptly Googled them and found this derisory review and showed it to me. I dont usually get involved in posting reviews on the net and, having read about DooYoo reward miles for writing lengthy reviews, I suspect that this was the writers motivation in writing the review.
Of course its possible that this guys experience was as written, but in my case I have to say that I have nothing but praise for United Patients, the services they offer and, in particular, the way in which their staff have been trained to deal with queries and requests on the telephone.
Within 4 weeks of joining them I had already been for my free health check (which was very comprehensive and not at all something MY G.P. would have done for me) and also had a will-writer attend my home and prepare a new will for me considering my wife had recently paid over £350 to her solicitor to have a will drawn up for her, my United Patients policy had already paid for itself more than twice over.
PLUS, they hadnt had a penny out of me yet because they gave me the first 30 days of cover for free, but unlike other companies that dont let you use their services during the free period, United Patients were actively encouraging me to use all of theirs. They even had a special promo whereby if I stayed in any of their hotels (the rooms were free but I had to eat there) by the end of the month, they paid £25 toward the cost of my food too!!!
Thank god I havent been ill so havent had to make a claim yet but at the end of the day the way I see it, I have easily had over £500 worth out of them already and have barely paid £120 in premiums!!! Now if THAT isnt value for money I dont know what is!
In my experience in the past, insurance companies never argue when a claim is genuine they cant be bothered, they simply pay up. When my flat was burgled I got paid out within weeks without any bother because it was an undeniable event and I have no reason to think that United Patients wouldnt pay up immediately if you put in a valid claim its just that when people are a bit grey about their previous illnesses and stuff, then obviously the insurance company has every right to ask if you were ill before you joined thatd be like smashing up your car and then taking out insurance for it and trying to get the insurance company to pay for it!!!
Disunited Patients??? Hardly Id say more like Delighted Patients.
Here is an account of my recent dealings with United Patients (UP). I am writing this because my experience of this company has made me VERY ANGRY. They obviously have a hard sell marketing strategy without any backup. READ ON AND DON'T BE FOOLED. In July I first received a call from a company called United Patients. Normally I tell people selling something where to go and then hang up. I tried but this one was persistant. I was told that UP were a relatively new company offering a health plan (NB NOT private health insurance) where if ill or hospitalised you would receive certain benefits (cash, private room) and a lump sum of £25000 if you die. All members benefit from a free Harley Street medical check up and 14 nights free Hotel stay on an annual basis. This sounded OK but I wanted to check on the small print so I asked them to send me a brochure. After a fortnight it finally arrived. I had a read, it sounded OK. The premiums were quite cheap (between £3 and £5 per week). I then got to the small print. There wasn't very much of it. This is either a good or bad thing. One thing that concerned me was that climbing and mountaineering (among other sports) was listed as excluded. This means that if injured whilst climbing I would not be covered. A few days later their representative called again. It was an inconvenient time for me (I was painting my lounge) but again no matter how assertive I was he persisted. I asked him whether I would be covered while climbing. He assured me I was covered unless I was a professional. I asked him this question at least 3 times. I asked him to write me a letter stating that. He refused. Eventually I pointed out the small print. He passed me over to his supervisor who told me that as a climber it was far too risky for them to cover me while climbing. After explaining that climbing isn't that dangerous ( I've been climbing for 10 years and still alive! and more people
are killed annually while angling) he agreed to cover me by their most basic plan. He said that a letter would be included to state that I would be covered while climbing. Having been on the phone for nearly an hour and a half I realised that I would not have the rest of the evening to myself if I didn't sign up. It sounded OK £12 a month. Once I had agreed to this I was told there was a one off joining fee of £25 but that my premiums would not increase in price for the rest of my life and that once I reached the age of 60 years it would become free. I asked if that was in writing in the policy, I was told it was. A few days later a bumper pack arrived. I sat down to read and this is what I found. 1) Although they had agreed on the phone to give me the same benefits under their silver (basic) plan as a climber, there was a sentence in the letter saying the benefits would be severely restricted if I hurt myself whilst climbing. 2) The "free" stay in the hotel amounted to a free overnight room but being charged for dinner and breakfast (extortionately) whether you chose to take it or not. This was anything up to £90 per person for a basic highland hotel( ***). 3) The Harley Street medical check up amounted to a few basics which the NHS can perform just as well (blood pressure, cholesterol, liver function tests) and any more complex tests (cervical smear, breast screening) would have to be paid for. It wasn't worth bothering travelling to Harley Street from Glasgow! 4) There was nothing to say that the premiums would not increase in price for the rest of my life and that once I reached the age of 60 years would become free. 5) They wanted access to all my medical notes from my GP! The list goes on.... I phoned the member helpline given in the paperwork I'd been sent. The telphone was answered by an elderly well spoken gentleman. He was not interested in
listening to me, that he couldn't understand what I was saying and that he would prefer to read a letter than speak to me on the phone! I promptly wrote a letter telling UP where to put their policy and that that would not be the end of the grief they were getting from me! UP plan sounds like a good value for money idea, but if they can't keep a few promises on Day One I can't believe they would actually pay out should the need arise! YOU'VE BEEN WARNED!!!!!!