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Boots Optician

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10 Reviews
  • Seem to be profit motivated
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      28.06.2003 15:19
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      Just before last Christmas I broke my spectacles in two right down the middle and although I tried to make a temporary repair it was all in vain. Sadly I had to resort to my spare pair as I was in the throes of getting my blood sugar under control and had been told that any medication could affect my eyesight, so it would have been pretty silly not to mention expensive to get new glasses before it was all sorted. My spare glasses did not have Reactolite lenses and I squinted my way through a very sunny March and April waiting for the go ahead from the doctor! Anyway the day came when I could go and get some new glasses, which presented me with another problem. Back in Walsall I had been going to Dolland and Aitchison ever since I was 4 years old, but they do not have branch here in Llandudno. I took a look around the town and decided to try Boots Opticians as they had an offer of a free pair of glasses and £20 worth of extra points on my Advantage Card. The Boots Opticians store here in Llandudno is a separate shop from the main Boots store and looks as though it is quite new. The place is nicely decorated, open and airy, with plenty of racks of spectacle frames of all different shapes, sizes and prices around the walls. I rang and booked an appointment, explaining that I would not have to pay for the eye test, as I am a diabetic. When I turned up for my appointment I was asked a few questions for their records address, telephone number, GP etc - the usual stuff, and then I was shown through to the waiting area towards the rear of the shop. I was called in for my test promptly by the optician, who was very kind and put me at my ease at once. The tests took almost half an hour, as he was very thorough and tested not only my eyesight but also checked the back of my eye, tested for glaucoma and one or two other tests that I can?t remember what they were for! He explained everything that
      he was doing and didn't hurry me at all. He talked to me about having diabetes and reminded me that it was very important not only to have my eyes checked by an optician every twelve months but also to visit the mobile clinic for a retinopathy check each year, explaining what happens and how the results are analysed. All in all I was VERY impressed with the test and will certainly return to Boots opticians next year. I then went back into the main part of the shop to choose my new spectacles, as clearly the option to put the new lenses in the old frames was not available to me this time! I was told to have a browse through the many frames on show and to feel free to look in the drawers to find any others that might be more to my taste. The assistant told me that she would return to help me, but she never did. This was the only bit of the whole procedure that I wasn't happy with. I had gone to the opticians alone and so would have liked some help to choose frames that suited me. Luckily my eyesight is good enough without spectacles to see myself in the mirror so I could see what the new frames would look like on me, but I have never been very good at deciding what suits me. Anyway after much deliberation I narrowed my choice down to two frames and went to order my two pairs of spectacles. My main pair would be vari-focals with Reactolite lenses, but obviously the free pair was not going to be of the same standard! The free pair would be single vision lenses and I was asked to choose whether I wanted long vision or close vision lenses. I chose the close vision as I figured that, if I broke my main pair, spectacles for close work is what I would need most. I knew that the cost would not be cheap, but then I am prepared to pay keep my eyesight! The two pairs of spectacles cost me £290 (with £20 worth of extra points on my Advantage Card) and I was told that they would be ready the following
      wee k. I was asked for (and paid) half the cost as a deposit. The spectacles were ready the following week and I was fitted with them properly so that the lenses would rest in exactly the right place in front of my eyes for me to see the right things through the right part of the lens. I paid the remainder of the cost and that was that! In conclusion I was very impressed with the standard of service and the prices at Boots opticians apart from the lack of help when choosing the frames, so next time I'll take someone with me! I will definitely return to Boots for my test next year. Incidentally as I broke my old glasses I claimed on my house contents insurance and received £240 (the total price less the policy excess of £50) so it really was a good deal this time round! By the way I haven't posted here at Dooyoo for some time and I see that the dreaded question marks are still here and now half the opinion appears with no capital letters! Come on Dooyoo get your act together!

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        15.06.2001 18:19
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        • "Seem to be profit motivated"

        Although my eye test and contact lens check-ups were reasonably good (compared to the many other opticians I have been to), I do not rate Boots highly at all. Firstly the contact lenses they prescribed do not give me vision as good as with previous lenses. The optician did not seem too concerned by this saying it would improve with time. I disagreed as I have worn lenses for years. I have been proved correct. Secondly, being disappointed with the service, 2 months later I asked for my contact lens prescription so I could order over the internet. I was told I needed a second check-up before this was issued. I went to this only to be told I needed another in 3 months. The only justifiable reason I can tell for this action is so that I have to keep purchasing the lenses from Boots (as no-one will sell you lenses without a prescription). My suspicion was further confirmed by the fact that the optician asked if I was on a monthly plan from Boots before saying that I needed to return 3 months later. I went because I trusted the name. I feel let down.

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          12.04.2001 22:41
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          My glasses had broken in the middle, resulting in having to resort to a spare pair of glasses.A booking was need fast at a local opticians. Boots is in our town centre along the high street in oxford, the front of the building is a little old fashioned with a blue bay- type front window. Stepping inside however revels different. The place is on two floors,Spaciously set out and well lit. Downstairs I was greeted by a gentleman whom enquired if I needed any assistance. I stated my request. He pointed to upstairs for the appointments (unfortunately I did not see a lift).The wide stairway was easy assess, but with a child in a pushchair, or wheelchair bound, more difficult. They are however helpful, and will try to assist if needed. The reception upstairs: This consisted of several staff.On the desk, the receptionist took my details and typed into the modern computer, checked availability, then checked with myself, and arranged appointment. One week later which was ideal for me. On return to boots for the appointment, met pleasently and shown upstairs. Receptionist first, then asked to wait : blue upholstered chairs and a few magazines to read. Behind me was the extensive one hour laboratory and they appeared very busy. The area was well organized and uncluttered with a little play area for the children as well.I waited about 10 minutes then was asked to follow for the pre-test. The pre-test involved firstly placing my chin onto a machine and looking straight ahead.In doing so you could see like a road with a hot air balloon in a picture. As they done the test the picutre zooms back and forth.Moving on to the second test this was for pressure. puffs of a dust- like substance is shot into your eyes, and recorded as such.Last test - This was again on the machines it involved placing your hand first left eye, then right and responding to flashing lights, stating how many.After this I was
          told to wait again in reception area. A very short wait this time, and I was greeted by nina, smartly dressed in white blouse and black skirt,lead to the examination room now.Black leather chair, more machines. look ahead, watch lights,read words look into eyes. very thorough test.Perscription written. Was told would not have needed if other glasses had not broke. (shame). Was taken downstairs now to choose frames.Large selection met my eyes, and I was free to try any on. I was not hassled by sale staff, only to say if needed help to ask. Frames chosen, fitting next. I was asked again to take a seat whilst being fitted,perscription checked,asked about tint perfered colour brown or grey? Also informed that my second pair would be free. I receive a voucher towards costs so that was deducted. He proceeded to tap into computer and pricing was done £160 inclusive. I was told to return to collect glasses and letter would be sent for repeat examination to be done in two years time.

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            02.04.2001 03:47

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            I’ve recently had my eyes tested and bought a new pair of spectacles from these brilliant, competent and patient Opticians. My eyes are considered as very short-sighted, and the corrective spectacles are stronger than any of my friends, family and colleagues. As a first time customer of Boots, the sight test was the best I’ve ever received. The Optician took time out to discuss Corrective Appliances (Contact Lenses, Laser Surgery, High Index Lenses etc), pointed out Advantages and Disadvantages, listened to my comments / concerns, and answered all my questions confidently (and not just what I wanted to hear). This time around, I wanted the thinnest lenses and small, stylish frames. Now, I’m not the most decisive person when making a decision on spending money when there is so much to choose from, nor when what I choose I’ll be wearing day in and day out for the next 4 years. It seemed that Boots employees understood that, were patient and helped me all the way. From the hundreds of frames to choose from they helped me to choose by eliminating by features I didn’t like. After it looked as if they didn’t have anything in that I liked, they brought frames in from other stores and showed them to me. Due to Christmas I held off making the purchase until January. When I returned, they were having a half price frames sale. Although my frames weren’t in the sale, they dropped 10% off anyway. I ordered the set, waited three weeks (they had to be sent off due to the indexing and power of lenses). I got a phone call about a day before I was due to collect them to say that they were delayed, that they would keep be posted on their progress…and that’s what they did. 5 days later I collected them, I tested the glasses and they were adjusted. I‘ve not had to go back to Boots for re-adjustment, and I’m completely satisfied with my purchase. Every my friends and collea
            gues who have know me for years have commented how well they suit me, even more so than previous Spectacles. I'm completely satisfied with the service and goods I've received from Boots, I would go there again and recommend them to you.

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            05.03.2001 23:13
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            Boots Opticians has I feel been unfairly criticised. I have been using them for 15 years since about the age of 5 and always found the staff friendly and helpful, even when I was having frames repaired fairly frequently due to bent arms, not the frames or opticians fault, I should have been more careful playing sport. It is normally possible to get an appointment quickly. The appointments will run on time and the service is in no way hurried. The opticians will perform thorough, honest checks on your eyes; I have had no change in my prescription over the last five years and have never felt under any pressure to buy either new frames or lenses. I have during this time bought a new frame, from a range that compares well with other opticians, Boots stock both designer frames and their own brand. As my eye sight is not too good I find their machine which takes a picture of you and displays it on a screen, which you can view wearing your own glasses a really useful device for telling if the frame looks OK. One area that until the last couple of years I would have faulted Boots’ on is the speed with which my lenses were made, which has dropped from 2 weeks to on the last visit just three days. The after sales service is good, the staff will be happy to straighten that bent arm or crooked nose piece for you.

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              02.11.2000 23:26
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              The health of one’s eyes is of the up most importance. We should try not to be tempted by offers such as “buy one get one free”. I am afraid this is the start of the demise of the health service by the American venture groups which have infiltrated the UK healthcare market (i.e Opticians in particular). So what is important, when visiting Opticians is NOT the glossy display of designer frames from Gucci, Armani, YSL, Adidas or Rodenstock but the quality of professional eye care and time that is devoted to your eye test. Personally, I would stay away from the multiples, such as Vision Express, Boots etc and concentrate on finding a genuine private Optometrist (or Multiple) who cares more for your health by devoting more time to your eye test and less on profit or marketing offers to push up yearly profits. Many of the multiples are encouraged to perform as many eye tests as possible in one day;say 20 eye tests/a day and will get in young optometrists or locums who can keep the fast pace and high turnover like a factory. I am sure there are some good ones out there as well, but 'time' and 'number of tests' is a crucial factor they work on, as they say time is money. It is the amazing to note the growing number of eye defects people are picking up from quick 10-15 min eye tests done at these large glossy practices, often errors are made and the prescription is marginally out or they have failed to pick up on the diseases of the eye. It may be due to lack of time and relying primarily on computer aided technology and have limited their natural ability to detect and diagnose early signs of eye diseases. Computer aided technology is 'very useful' and should be used in conjunction with a sound practical knowledge of the pathology of the eye. It is only years later that others have to pick up what the large Optical Groups missed! Of course you can always browse for range of frames
              at these places (Multiples) and just buy the frame or go to a private optician of your choice who would be more than happy to order it for you. In this case, believe me it is 'not' worth saving money on your health. Quite often the offers, that give you 2 frames for price of one are often very poor quality frames anyway or a huge stock they had an offer on from a manufacturer. And did you really ‘need’ two frames of similar quality. You don’t find when you go to the dentist, pay for 1 filling and get the other free, well not yet anyway..... This has completely destroyed the Optometry profession and true health of the nation of which years later we will see the long term damage that is being reported by Opthalomologists and Optometrists . Take care folks! -This is not a statement from dooyoo or from professional Optometry board GOC, it is merely a personal opinion of BOUNTY_HUNTER relating to commercialisation of the Optometry Profession- all disclaimers - apply personal opinion)

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                07.10.2000 17:20

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                Boots opticians seem to be totaly incompetent - I have had a huge number of problems with them. To start with when I had my eye test there I was rushed around and felt as if I was an inconvenience to the staff. This should never be the case, I`ve worked with the public enough to know that the most important thing is to keep the customer happy as much as possible. Anyway, I ordered some daily disposable contact lenses and a pair of glasses. The glasses were fine, but the contact lenses were totaly unsuitable for my eyes. It`s just a shame I only found this out after I had worn almost £100 worth of the lenses, and had an eye test at another opticians (SpecSavers as it happens). Their optician was extremely surprised I had been given the lenses I had because my eyes are abnormally flat, and the lenses were very curved. This meant that they were constantly pressing against my eye while I was wearing them, and has left a huge indentation arround each of my pupils which is only now starting to fade. Considering that you only get two eyes this kind of stupid risk is just too much - I am NEVER going to go to Boots opticians again. To Top it all off I have just got a letter from them asking me to go for another eye test. Suffice to say I`m not taking them up on the offer. In fact I`m in the process of writing to the branch in question, their head office and Watchdog to try and make as many people aware of the problem as possible. Basicaly my opinion is - if you value your eyesight then don`t risk it at Boots opticians. Go to SpecSavers instead.

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                14.09.2000 06:04
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                I went to Boots Optician to have my eyes test a few months ago. I made the appointed, turned up and was shown to the examining room. From then on it was one mad rush. I think they must have been busy, but I might as well have been on a conveyor belt. From one machine, to another, to another. Write up the prescription. Thank you very much. Next!!! I was left in the shop, prescription in hand - then pounced on by a salesperson and propelled towards the wall racks of frames. Please choose some frames and we can have your glasses made up within 48 hours. I could imagine him behind me - arms crossed and foot tapping impatiently. All well and good, especially if you are in a hurry, but I wasn't in a hurry, didn't appreciate being thrust from pillar to post, and was more than happy with my existing frames thank you very much. Not a good experience and I am sorry to say the prescription is still in my handbag, and will stay there until I can pluck up the courage to go back - or maybe I'll just get the prescription filled at a less fast paced establishment.

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                16.07.2000 20:19
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                When my daughter was due to have her eyes tested she wanted to go to the opticians that weekend Telephoning around we managed to get an appointment with Boots the opticians. After her eyes were tested, glasses were recommended. After a couple weeks she started to get headaches and after working out it wasnt tiredness etc we put it down to the glasses and went to another opticians. They found that boots had given her much too strong glasses and if it had continued goodness knows what damage would have been done. change of glasses and all is well. I went back to Boots about this but was told that "oh Teenagers eyes change all the time"!! In 2/3 weeks? I dont think so not that much anyway.

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                  05.07.2000 16:02
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                  I was due to have a sight test and decided to make an appointment for it at Boots Opticians, I advised them both when making the booking and then twice during the appointment that I wear contact lenses and hence required a test for contact lenses as the prescription required is different. During the test I was asked if I wanted to see their contact lens specialist but I said no as I had been wearing lenses for many years and was happy with my existing make and size which could not be purchased from Boots. During the test the optician examined my eyes and I had various tests to check the health of my eyes. After the tests I was given my prescription and assured that my eyes were healthy. I went home and tried to order my lenses via the internet only to discover that Boots had apparently given me a prescription for glasses and not lenses as I had requested. I rang Boots and they said that if I needed a prescription for lenses I would have to see their contact lens person and pay a further charge, about £20.00 I think. I was quite annoyed, what was the point in me paying twice? Anyway I contacted another optician and was able to get the prescription for glasses altered, in line with my previous requirements, and I now have my new lenses. I feel that Boots have misled me and probably others.

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