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Boots Opticians

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    57 Reviews
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      24.11.2014 19:32
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      Better Than Most

      Having worn glasses for as long as I can remember, the opticians is one of those places I know more about than most. I currently use Boots opticians for my glasses as well as being signed up to their contact lenses by post scheme. I have been visiting Boots for over five years, having moved from Spec Savers due to their poor customer service.

      I have never had any issues with them, even during their merger with D & A. The staff in store are always friendly and informative and will help you to select a pair of glasses that are best for you. I have never been made to feel like they were in a rush to serve me and move on to the next customer. Even when it took me over an hour to decide on the glasses I wanted.

      I have always found it easy to get an appointment for both contact lenses and sight tests, they have recently introduced a main call centre that you are supposed to call for appointments but it’s much easier to call your local store direct, I have had minor problems with their call centre the last two times I have called and now don’t bother.

      Appointments are usually on time, there are two sections, the first is carried out using three machines by one of the store assistants and then you go through to see the optometrist.

      They also offer an appointments system for glasses collection, this is a little annoying but I suppose it makes sense and stops people hanging around waiting to be served.

      I can’t comment on costs of their sight tests as all of mine are included within the contact lenses by post scheme. They have a wide range of glasses to suit all budgets from there standard own brand to designer names, including DKNY and Prada.

      I would recommend them to anyone who wears glasses, the customer service is fantastic and much better than spec savers who try to get as many people through the door as possible and leave you waiting and waiting to be served/seen.

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      03.03.2014 20:31

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      me and my husband had our eye test with your dedicated staff today always feel its thorough the optician was lovely showed me photos of the back of my eyes explained every thing as she proceeded with the eye test then someone helped me pick a suitable pair of glasses would not go anywhere else been going back to boots in kinnaird park edinburgh for years they picked up my husbands eye pressure and got him a hospital appointment next day well done too all the staff i recacomend boots as your first stop too get your eyes tested well looked after and too l traina optician for your first class eyetest she was lovely

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      07.12.2013 09:25

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      go to Tesco

      Never done this before but the service I received today was disgusting!

      After my 2 year eye test-free on the NHS due to glaucoma, (they insisted on retinal photo's even though they were informed NHS does it to me every 6 months if required saying that was ok the NHS will pay!) they then told me I'd only need new glasses if driving long distances in poor light or the dark, and would need reading glasses. I do read but I do not drive long distance in daylight let alone at night. I was informed my sight is within acceptable driving limits without glasses.
      My exam results were handed to the shop assistant who then proceeded to arrange a pair of varifocals for middle, distance and reading. A pair of reading glasses would have been fine (even though I can get them at Tescos for a few pounds, not 100's). No questions asked about my none existent night driving. Price? With normal exam charge £295!!!! Tescos reading glasses from £3!
      Will I go back? nope, not even for aspirin.

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      29.07.2013 14:11

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      Try somewhere else!

      I'm not impressed with Boots Opticians at all. I went in last week 25th July with a pair of broken glasses. They were rimless and the nose part had broken. I was told I would have to have new frames (why couldn't they just put a new middle bit in?). £180.00. I was then advised that it would be a good idea to have my eyes tested as it had been so long since my last test, in case there was a change. This was sensible so I booked an appointment and after waiting 20 minutes after my booked time, I had my eyes tested. Yes, there was a change, enough to justify new lenses of course. I chose new frames and ordered them, the computers in the shop were very slow and the assistant said she would telephone me to take my deposit. She wasn't able to tell me until the transaction was complete how long the glasses were going to take. After I'd paid my money she told me they wouldn't be ready until Saturday 3rd August. I reminded her that I was wearing very old glasses that I was struggling with and could they telephone me if they came in early. 'No. they don't provide a priority service and they won't telephone you when they come in'. I wish I'd know that before I started. Not only did I end up spending £380 on a pair of glasses (when my existing glasses could probably have been fixed a lot cheaper), but they just don't provide a service in cases where customers need their new ones urgently. What if I didn't have an old pair of glasses to go on with? I can't see without them! I feel I've been let down and will never use Boots Opticians again.

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      22.05.2013 09:43
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      not happy

      My wife and I had our eyes tested at Boots a few months ago. I am long sighted and she is short sighted and we have our eyes checked every year to see if there have been any changes. We made the appointment over the phone for a saturday and then went along to have the test.

      It took about five minutes of waiting before we were taken through. The optician's assistant asked me questions such as what do I do for work so they could guage how I use my eyes during the day and they took a few tests where I had to put my head onto a machine but her instructions were fairly minimum as though she expected me to know what to do and I blatantly heard a sigh when I didn't automatically adjust my head so she could then check my other eye. I thought she was rude.

      I was then taken through to see an optician who was very nice but asked me the same kind of questions again about work. The test itself didn't take long, it was the usual one where they put different lenses on your eyes and ask you whether you can see better with 1...or 2... After this he compared it to my old prescription and said I had indeed got a slight change. He then went on to advise that I should have special anti-glare because I work on the computer and that I should have scratch resistant lenses and then handed me over to an assistant to help choose frames and repeated this information to her. Never once did I agree that I wanted any of these things which would have increased the price significantly.

      I found it hard to choose a pair I liked, there were very few that were under £150 that were at all suitable and in the end had to opt for a pair that are £200 which I could have done without spending that much really but the choice was very limited. The assistant then started to add it all up and it went way over £200 due to the eye test, the anti-glare, scratch resistant... there wasn't even a question as to whether I wanted these extras or not and if I had not been on the ball I'd have just gone along with it but I told her I didn't want them and although she tried to persuade me that I was making a mistake she took it off eventually.

      It took about a week for my glasses to be ready and they checked their fit for me.

      In all I wasn't impressed and will stick to Specsavers in the future. I hate upselling and they tried to do it really effortlessly and I bet many people don't notice the extras.

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        08.03.2013 00:41

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        Ordered 2 pairs of varifocals on a buy 1 get 1 free deal 4 weeks ago & paid half the bill as deposit. Was quoted 2 weeks delivery time. After 2 weeks I phoned & have phoned every few days since. They kept telling me there was a delay. Went in to shop today to ask for refund & 1 pair had come in so they gave me those quoting another week for the other pair. Got home & realized there is a big chip in the lens of the new ones I got today, so phoned & told them I will be in first thing tomorrow for a full refund. Will need to go somewhere else now.

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        24.02.2013 14:52

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        The captain of the ship, was from the first disinterested in the customer and her staff.

        ..luckily had a first appointment in the day. I was obviously invisible because I was ignored by the manager, (perhaps she should go to Specsavers?) and a member of staff who were only interested in talking to each other. However,the optician was fantastic and was on day release from York. He took time and care and answered all questions. I came out of examination to be greeted by a scene of bedlam. Only two hardworking assistants appeared to be expected to handle the now crowded waiting room. The two disinterested assistants had vanished. People being told their appointments would be very late and could they come back. A largely passive clientele, most from the older generation. My heart went out to them at the lack of customer care. I asked where the manager was? My assistant was obviously stressed and harassed and very very nice but frustrated as was the other assistant who had come in despite having had a minor operation the day before. I later learned the manageress was in a meeting, which may be unfair here to state the reason for, but suffice to say, does not surprise me having witnessed the chaos of her department. Ordered the cheapest spectacles, as had been more than happy with my specsavers ones, but splashed out, on advice, on all singing all dancing lenses and insurance. Purchased four pairs of spectacles in all and spent a large amount because of lenses. Told they would be ready in a week and i would be 'phoned. Hearing nothing, and time elapsing, went into shop to find they hadn't even been ordered and indeed the design I had chosen had been discontinued. If i hadn't have been proactive I would have been left for even longer without spectacles as the staff were not even aware of the problem. I rang the area manager who was fabulous but leaving on honeymoon the next day. Went back at last for spectacles for "fitting". Basically they were placed on my head "off the shelf", with no adjustments made. Felt they were very flimsy over the next days but thought just needed to get used to them. Went back to Boots, on one rare occasion when unplanned, I was in town, and had the pair I was wearing tightened- made a difference. Of course lost the other pair as so loose, they must have fallen off when i was taking dog leads on and off. Thought, naively, i was insured but when went into boots was only then explained the terms of insurance,which with hindsight made sense. This time had the first pair that had been tightened, a little, done properly and the difference was astounding. Why was this not done correctly at the "fitting service" and took no fewer than three visits? I asked the area manager to phone me. My friend, the manager , rang and asked me why i had left shop with loose spectacles? (obviously, my fault). I explained I thought I had to get used to them and that they, the experts, the professionals, had told me they were correct. I again, asked to speak to the area manager. I have waited nearly two weeks for him to get back to me. Finally he rang and I missed his call. Have rung him back to no avail. The optician was superior to specsavers but the service, or lack of, service i have received from the sales staff has been of the poorest standard. I have been pretty assertive and canvassed the staff myself to get a picture of the way the harrogate department is ran, but the way I witnessed others being treated that day was appalling. Perhaps that day was a one off but even after that,my spectacles had been left unordered and now a pair is lost due to ill/no fitting. Accidents and off days occur but it has proved an expensive and stressful experience for me and the lack of customer care i have experienced on each subsequent visit and attempt to contact the Harrogate store has been frustrating. The irony is, I now go out in my old specsavers spectacles as the frames are superior and fit better and were cheaper than the Boots designs. I will keep trying to get hold of the area manager, not because i feel I will receive satisfaction, but i hope to make him aware of the problems to help future customers. An absolute shambles which is a shame because the consultation with the optician was first class. Back to specsavers?

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        18.12.2012 09:01

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        Worst experience

        After receiving a recommendation from a friend who has used this optician previously along with the incentive of a money off voucher I went along to the Two Rivers where the optician is located. Well I can most definately say it was the most horrendous experience of my life and to be honest neither of the Optometrists explained what was going on, the results of my tests. Basically I was kept in the opticians for an hour & 15 mins and I came out of there bewildered. The junior optometrist had to keep going to to the senior optometrist for advice, I was moved from one room to another. At the end they said I was being referred to my GP due to a haze around my eye but no detailed explanation other than that. From the way they spoke it sounded serious and when I asked questions they avoided the issue or talked amongst themselves. At the end of the test I was left in the waiting area fuming because I had not been told nothing except to sit there and wait. Then one of sales advisors came out gave me my perscription, asked for payment and that was it. Neither of the optometrists had the common decency to come out to explain why my examination had taken so long or the reasons for referral nothing. I suppose I should have been glad that they did not try to sell me some frames as this would seem that this was the only thing that the staff were interested in doing, my observations from sitting in the waiting area so long.

        All in all my advice is stay away from this opticians in Staines as they lack customer care. It is a total waste of money going here for advice as you will come away bewildered and looking for a second opinion from an experienced optician.

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        09.10.2012 19:18

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        don't go to boots in L1, they seriously don't help.

        So i went to my local opticians at boots, (Liverpool 1 Clayton Square) to ask about these coloured contact lenses that i brought. These lenses are ones that you could wear to comic conventions etc.
        When i wore them my left eye was ok but my right one kept on dragging the lens up and that was when i figured i go and ask my "friendly and helpful" opticians. I told them i've never wore contacts before and that these lenses were different. I searched up coloured lenses searching up the effects that happened in my one eye, was i somehow convinced that i might have GPC. However, i didn't say anything as the woman didn't explain to me anything and kept on saying that the lenses were probably too big with a not so amused faced that bored into my eyes.

        She didn't give me any advice on these contact lenses and stopped talking altogether.
        Are you going to help? Did not seem like it...

        I asked if she wanted to see the lenses itself and she agreed, when i brought them out she simply said to me, "No, the packaging." fantastic, she wanted to see the packaging. Didn't make it very clear know huh? The second i brought it out she shook her head with a... was that a smirk? "We don't do them." and with that she backed away from me.

        She said i should take a contact lens trial for the normal ones but didn't i already make it clear? I don't want to wear the normal ones but the big circle lenses as i've got a comic convention coming and it seemed like she didn't care what so ever. It kind of downed me how helpful they were and what i got out of it... A not so friendly optician, that rejected me, with no advice.

        Terrible service. It really made me look stupid.

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        06.07.2012 21:08

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        I bought 2 pairs of designer glasses for £100. They were only for reading - 1.5.When they arrived the lenses were like jam jars - amazingly thick. Maybe 3 x thicker than the previous pair I got from Specsavers. They make me look like I have terrible eyesight. Luckily I only wear them for reading. I am going straight back to the Leeds branch on Monday for an explanation and immediate reimbursement. They are not what I tried on in the shop. The ones in the shop had much thinner lenses.

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        19.02.2012 18:54
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        Recommended!

        I have been with Boots for four years as my Optician.

        I find that Boots are very thorough when it comes to testing your eyes. They are good value too as my last eye test was £5 (with a voucher) and it lasted thirty minutes. Before I had the actual eye test I had a pre test which consisted of a number of small tests, all lasting around two minutes each. The tests tested for different things and I found this very useful as I learnt a lot about my eyes after having the tests done. The actual eye test was a standard test but I had drops put into my eyes as I have a floater and this needs to be tested regularly in case I have a problem with my retina. I found the Optician VERY helpful and polite. He answered all of my questions and gave me some free information booklets concerning my eye floater. Overall my eye test was very well done and for what I paid I believe that I couldn't have got better service anywhere else.

        As for glasses Boots have a wide range of different styles and lenses to choose from. They also have regular offers such as buy one pair at full price and receive a second pair free of charge. I chose this offer and I ended up paying £130 for a test and two pairs of glasses. I thought this was excellent value as the glasses themselves are fantastic - even if they are four years old now! Boots also clean and tighten your glasses free of charge and they give you a free case and a cloth when you buy your glasses too.

        I will award Boots with FIVE STARS - An excellent Optical store.

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        14.12.2011 21:34

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        Will not be using Boots Opthicians in the future

        How disappointed I am with the Opticians at The Bluewater Shopping Centre in Kent.
        Although the eye test is first class I am very disappointed and feel that the service I have received was not what I expected.
        I first visited this Opticians at Bluewater on 4/9/2010, for an eye test and to renew my glasses, I choose a pair of frames and was advised by the technician that they suited me and they would be able to put the Veri-focal lenses into that frame, since having these glasses I have had to return at least every two months for and adjustment, the technicians have never been able to correct this for me, I have now had to revert to wearing an old pair of glasses as the skin on the side of my nose had become so sore and blistered, in my mind I should never have been advised to buy these glasses, never have there been any suggestion that they may be able to change these frames for me.
        In October this year I again returned for an adjustment, when the technician suggested that contact lenses may be the way forward, having been a connect lens wearer many years ago and had stopped because my eyes became very dry, I was delighted to find that they have become much more wearable for people with dry eyes. I arranged for an eye test which once again was first class, after the eye test a trail of lenses was ordered for me. The technician showed me how to put the lenses in and I practiced with the supervision of the technician, after several times we decided I was OK to go away and have my trail at home, the technician asked as my eyes were quite sore if I would like him to apply some drops to sooth my eyes, which he proceeded to do, when I put my glasses back on I told the technician I could not see properly, he said it would take a little time for my eyes to a-just back to my glasses, which I accepted, as I had to drive home as I was a little concerned so decided to stay at Bluewater until my sight improved, after a cup of tea I was still having problems but decided to drive home which I did with one eye shut, once home I took my glasses off and realised I could see better without them, on looking in my bathroom mirror I could see a contact lens in my right eye, I was shocked that the technician didn't see this when he applied the drops. Iwrote to Boots at Blue Water over three weeks ago and they have not had the yet repoded to my letter, I am very disapointed and will not be using them again.

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        20.11.2011 17:17

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        i purchased the two for one glasses about 4 years ago and was sent eye test reminder every year from boots since then.the glassses that i have used have been excellent.in late september i received another reminder so i decided to go for a eye test .the optician changed my prescription to make sure i believe to get another £159 .00 out of customers like .i find them totally useless ieven took them back to have the bifocal altered its still the same £159.00 wasted so iam back to using my old glasses thoughts of capitalistic thieves comes to mind-boots will never ever see me again

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        03.10.2011 21:41

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        A previous review commented that they were upset that their details had been forwarded from one branch of Boots to another. An optician can not provide contact lenses to a patient legally unless they have a copy of the patients prescription. Also an opticians is not obliged to change contact lenses that you have previously purchased for your new prescription so maybe look on the bright side that they were only trying to be helpful! Cant do right for doing wrong comes to mind!!

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        17.09.2011 15:24

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        Not willingly going to stick with them

        I would like to point out before reading this review that the reviewer above mine does not seem to understand how Boots Optician functions when it comes to contact lenses otherwise she would know that they will accept and swap unopen boxes without a fuss at any branch if you are a customer. It is only open contact lenses that will not be happy to swap for obvious reasons. Also she does not seem to understand the fact that I had on my file noted down that I did have a university arrangement where they would ring my branch up and tell them whether or not the contact lenses had changed if I had problems with them whilst at university. As for not being legally obliged, Boots are a big company and if they did not do that then they would lose a big customer base for those who travel. The fact they have this university policy and had offered it to me showed that they are allowed to do it. It is only if you are swapping between two companies then they will ask for a retest if you do not have your prescription. I know this because I have been a Boot's customer for the past 6 years and have had many a contact lenses swapped at different branches without hassle before.

        For the past three years whilst studying at university I had an arrangement with my branch in London that they would not change my direct debit scheme over to a new branch as I did not really want to deal with an unfamiliar branch unless I had to. Whilst at university, I found a box of contact lenses that were an old prescription and took them to my local branch to exchange them. Then found out the next time I went back to London to have an eye test that my details had been transferred over. (I kept going back to London for my eyesight and contact lenses tests). There was the massive pain of having to start my direct debit scheme from scratch and having to do all the sight tests all over again and having to pay the upfront fee to sort all that out. Then when scheduling my eye test found out due to the transfer, they had lost my records. To compensate they gave me the eye test free which should have been done free considering I was on their direct debit scheme. Fast forward two years later, I required an eye test but wasn't able to go back to London to get one done due to the work load I have. Had an arrangement with London boots that everything would stay with them and they would not transfer my records. It even had on my records, do not transfer without asking permission. Guess what I found out when I went into boots today. They had been transferred without my permission and neither branch I was at could say where my records had gone. 2 hours later, they found them but told me if I wish to sort out my contact lenses I would have to travel to the unknown branch and sort it out myself. Very helpful boots. Called the manager at my local store to complain, she explained the situation, seemed very helpful and explained the situation, but when I called back a whilst later just to ask a few more questions about the situation, she seemed rather annoyed with me for calling. Surely it's in their interest if they have caused a problem to be willing to answer any of their client's questions.

        I then found out the problem a few days later, it turns out that since Boots have taken over the D and A system, they are running two systems without a link so whilst one record is lost the other one is still in the other system which means no one else at a initial Boot's store (not a redesigned D and A one) can access it and they see it as lost.

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