Product Type: Boots health products
Newest Review: ... though they were informed NHS does it to me every 6 months if required saying that was ok the NHS will pay!) they then told me I'd only nee... more
Boots Optician - Staines
Author Name: Anne
Disadvantages: Inexperienced staff and no customer care
After receiving a recommendation from a friend who has used this optician previously along with the incentive of a money off voucher I went along to the Two Rivers where the optician is located. Well I can most definately say it was the most horrendous experience of my life and to be honest neither of the Optometrists explained what was going on, the results of my tests. Basically I was kept in the opticians for an hour & 15 mins and I came out of there bewildered. The junior optometrist had to keep going to to the senior optometrist for advice, I was moved from one room to another. At the end they said I was being referred to my GP due to a haze around my eye but no detailed explanation other than that. From the way they spoke it sounded serious and when I asked questions they avoided the issue or talked amongst themselves. At the end of the test I was left in the waiting area fuming because I had not been told nothing except to sit there and wait. Then one of sales advisors came out gave me my perscription, asked for payment and that was it. Neither of the optometrists had the common decency to come out to explain why my examination had taken so long or the reasons for referral nothing. I suppose I should have been glad that they did not try to sell me some frames as this would seem that this was the only thing that the staff were interested in doing, my observations from sitting in the waiting area so long.
All in all my advice is stay away from this opticians in Staines as they lack customer care. It is a total waste of money going here for advice as you will come away bewildered and looking for a second opinion from an experienced optician.
Summary: Worst experience