Dolland & Aitchison

I got Contact Lenses by Post (CLBP) for about 2 years from Dolland and Aitchison. It all began about 4 years ago when through Nectar I was sent a voucher for a free eye test, free contact lens assessment and trial and 50% off glasses when signing up to the CLBP. I went along to my appointment, I was first impressed by the cleanliness of the store and the friendliness of the staff. Only trouble was, there was no waiting area and I was about 10 minutes early for my appointment, so they asked me to have a look at the glasses while I waited. I seemed to be in everyone's way in a really small store and there's only so long you can stand and look at frames for, so I did not ...  Read the complete review

This may sound very strange to some people but if there is one thing I am terrified of it is eyes! I have no idea where this strange phobia came from but I am unfortunately stuck with it and putting my eye make up on is a nightmare as I go all squeamish! I had been getting a few headaches and as I do work on my PC most of the day at work then go home and stare at a screen whether it is PC or TV my eyes were fast becoming tired and strained. I did not have the courage however to book myself an appointment; I left it for my other half to do and then asked him not to tell me when the appointment was or even where until the morning of the test. Well, that day came ...  Read the complete review

Just lately my eyes have been hurting and things have been a tad bit blurry so I thought I'd book myself an eye test. I was very blessed to receive a leaflet through the door for a free eye test (normally £27) from Dolland and Aitchison so decided to go ahead with it. I used their website to book my test which was really easy to do. I gave some details including who I was, where I lived and when I would prefer my appointment to be and the site informed me that I would receive a call the end of the phone was polite and made sure I knew where they were. At the start of the test I had to put on some strange looking goggles and the guy kept changing ...  Read the complete review

I used to work in D&A, and I can tell you this as a fact: all they care about are sales. I saw people getting *fired* and *diciplined* for not making enough sales, or not being pushy enough on the customer. We were encouraged to use phrasings such as "I think you *should* buy this" instead of "What about this?" At our board meetings, a list of all of the sales was presented, and those with the least sales would be re-trained on 'customer service'. The service is run on nothing but lies, I've seen happy customers, who were duped into beleiving they paid the lowest price for their lenses, when most were overcharged by 300% ...  Read the complete review

At the start of this year I had began to suffer with headaches. Having previously never had problems with my eyes this was the last thought when considering what the cause of these headaches might be. When the doctor suggested an eye test I realised I had not had one for over 5 years! In my job my eyes are EXTREMELY important to me for spotting fractures and pathology on x-rays so I wanted a thorough eye test from a reliable and helpful optician. I can honestly say I was thrilled with the service that D&A provided. Firstly it was easy to get an appointment. They do a book online service where your local branch will ring you to arrange a ...  Read the complete review