Dolland & Aitchison Reviews
Newest Review: ... refused as the lenses were purchased in 2010, and I could only have a replacement frame. I've hardly worn the glasses over the past 2 years. The rather austere employee made me feel very uncomfortable about complaining with no apology, first insinuating it was my fault because I took the glasses off incorrectly. I showed her how I took the glasses off and she went qiuet on that one ,saying ... more
Customer Dolland & Aitchison Reviews (61)
by L tasney - written on 01/04/12
I have just been into complain about the glasses I purchased in 2010 . I am onto the proposed 3rd replacement of the same frame. but yet again the same problem has reoccured. When I suggested that I would like to now try a different make I was refused as the lenses were purchased in 2010, and I could only have a replacement frame. I've hardly worn the glasses over the past 2 years. The rather austere employee made me feel very uncomfortable about complaining with no apology, first insinuating it was my fault because I took the glasses off incorrectly. I showed her how I took the glasses off and she went qiuet on that one ,saying these are a good make and was ... Read the complete review
by Al Channing - written on 05/11/10
Been using my local Shepton Mallet D&A for 10 years now never had a problem with them, staff are really friendly and a bit of a laugh plus the examiner is a decent chap, the eye tests that are carried out are good and any questions I ask get answered, I do tend to get my glasses on line so I just take away my prescription but they don't stock the glasses I prefer to wear but there is no quibble there as I've heard of opticians get a bit funny over the idea of you getting glasses else where, having said that when I first started going there the D&A glasses were of good quality I am a car mechanic so glasses need to be bomb proof with me.
by - written on 10/10/10, updated on 11/10/10 (Very useful, 339 readings)
WOW now that's what I call service. Last year both me and the wife were with another Opticians (see my other review!!), however, this year we decided we needed a better service so off we went to D&A in Bath. The wife and I have both been glasses wearers for many years now and after the service from D&A we asked the question why we have not been coming here for the last 17 years. We got to our appointments and we went in on time!!! (that's never happened to us before!) The eye test itself was thorough, we both had tests carried out on our eyes that have never been done before. The whole test lasted nearly an hour and we both felt like the Optician ... Read the complete review
by - written on 10/08/10 (Very useful, 224 readings)
I tried Dolland and Aitchison after a bad experience with Specsavers, and I was really pleased with the result. They are a bit pricier overall, but there are still some good deals to be had at D&A. One of the reasons I went there for an eye test was the fact that it was free with a Nectar card voucher, but I am very pleased that I was prompted to go there. The eye test was thorough, professional, and easy. I didn't feel rushed at all and the optician was also very thorough about talking me through my current contact lenses and glasses and her recommendations for me. She picked up on a problem with my prescription that had been interfering ... Read the complete review
by Kevin Harper - written on 18/07/10
Purchased three pairs of glasses costing £290 the prescription sunglasses are fine but the reading and distance glases are absolutely appalling quality. first week both lenses fell out of the reading glasses. Returned them and they were fixed - took one week. Lenses fell out within one day. Now both pairs of glasses are only suitable for the bin. The lenses heep falling out and the frame screws keep coming loose. In th past I have used Foster Grant reading glasses at around a tenner. These are much better quality that the D&A glasses. I cant understand where they have gone so wrong. Years ago I had agreat quality glasses from ... Read the complete review
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