Optical Express : Avoid them like PLAGUE (Optical Express)

Member Name: yenik

Product:	Optical Express
Date:	13/04/06 (1062 review reads)
Rating:

Advantages: None

Disadvantages: VERY Incompetent and probably "dishonest" staff. Avoid them like THE PLAGUE

I had an eye test with their Oxford office. They charged me £20. Then claimed they never received this payment and refused to issue a prescription. I provided them with a receipt. They "lost" it. I posted a copy of my credit card statement which shows that they charged me £20. They claimed that they never received it.

Went to their office again. Their "manager" photocopied the credit card statement and gave me an "expired prescription" since their prescriptions are only valid for a limited
period. She also said that I need to have a new eye test. I said that this is unacceptable.

The manager then promised to give me a new free eye test a free supply of contact lenses but only when they get the lenses from their supplier.

Ten day passed - called them again to ask whether they received the lenses. They said that according to their record I still owe them £20...

The manager who dealt with my case appears to be "busy with another client" or "not in the office" every time I try to arrange a meeting or talk to her.

I asked them for the details of their head office. They said: "There is no point in contacting them. They never deal with complaints. They just forward them back to us"...

The whole saga has lasted for over six months now...

I am taking the case to THE UK TRADING STANDARDS AGENCY.

DO NOT USE THESE GUYS!!!

Summary: VERY Incompetent and probably "dishonest" staff. Avoid them like THE PLAGUE