Lying thieves and extremely rude head office joker. (Optical Express)

Member Name: Groo2

Product:	Optical Express
Date:	20/04/06 (1414 review reads)
Rating:

Advantages: lighter pockets

Disadvantages: You don't get ANYTHING and then they blame YOU

In 2001'ish, whilst we were living in Manchester, my wife bought a pair of contact lenses at the Eye Clinic, at this time they offered her a service where she paid a monthly fee of about £15 and in return she would get a bi-annual eye test and sent free contacts. She was also told it included replacement if she lost any lenses. She took this up but was never given a copy of the contract.

We left Manchester in 2003, by which time she had received one pair of lenses. We moved to London.

My wife found there was an Eye Clinic in Cheapside, close to her work, she changed her address to our new address and at one point around that time had a replacement lense.

Whilst in London she has never had any lenses and quite honestly forget about the ones that she was entitled to. Recently (Early March or Late Feb) one of her lenses started irritating her and she went to Cheapside to get a new pair.

At Cheapside she was told she wasn't entitled to a new pair and she still owed money on the last pair ?? She said that she had never had a pair for more than 3 years and she was paying monthly anyway, they were insistant.

It then transpired that they had sent at least two pairs to Manchester, they appear to have more than one computer with a database on, the shop had our London Address, whilst the head office, which initiated auto sending had Manchester.

So instead of replacing my wifes lense (which was irritating her) they told her they can't do anything until head office sorts it out. I felt in the circumstances they should have replaced the lense and sorted out problems later, they were after all receiving £15 a month still.

After more than a month waiting and my wife having to buy a pair from another optician due to complicating things by losing one of her lenses (Cheapside was closed over Easter) they have now refuted any guilt by some rude woman phoning my wife from head office telling her she was stupid expecting anything as she didn't update her address until the 18th April 2006 !!!!!! two days previous?, she then insisted it was right as her database told her so. Whatever happened to the time waiting??

1. My wife has paid almost £900 for virtually nothing.

2. Whenever my wife went to Cheapside, they confirmed she was the right person by telling her our address (London Address).

3. 18th April !!!!!!!!!!

4. They had two phone numbers both with the last digit incorrect (One our London home number by the way)

I feel we should at least have back some of the money from the last 3 years only I won't hold my breath!

They are lying thieves.

Summary: £900, even if they had sent a couple of contact lenses!! thieves