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Beware of Edinburgh Princess Street shop, Scotland
Author Name: Joeysunglasses
Disadvantages: Ugly performance by the Edinburgh branch of Optical Express!
I recently required new sunglasses. I popped into Optical Express branch in Edinburgh Princess Street, found a new frame and paid in advance 250.- pounds On 22/09/2012 (for just a simple repeat of existing optical lenses prescription).
A week later I came to collect - I had free cheap glasses in a deal - they were perfect!
The designer sunglasses were completely out of focus - I returned them.
I returned to collect Saturday the next week- no one had any idea about it (I was told it will be ready Monday) - they found glasses finally but the same problem persist... nothing was done but it was shown as fixed!
Anyhow, I collected them and tried for 2 weeks and almost created a car crash as sight so bad. Returned to shop Saturday and asked to speak to manager. I was told to come back after an hour. Returned after 1 hour, waited another half hour in shop. Finally salesman asked if he can help - I asked if he is the Manager he said - vaguely! Anyhow, he arranged for me a new glasses frame assuming they could not fit my lenses to the current frame. Was told it will be ready Monday. (he also showed me that focal point is completely wrong!).
Returned Saturday next. No glasses were ready at all! No one knew anything! Saleslady found unfitted frame in the lab. Said it will be ready Monday!
Came back Saturday next. Same saleslady brought the new glasses - but it was made to 80% tinted. This is well above normal. Why? I have no ideas. Not possible to see anything! The saleslady told me to come back in two hours as they can remove the tint.
I returned after 2 hours. Saleslady told me now that its not possible to remove the tint!
Now I was fed up with that shop and just asked for a refund. After fiddling with the computer for a long time saleslady told me she has no authority and gave me a written note and said it takes 28 days after they actually activate this refund. Even now I still have no confirmation if this was carried out.
In total I visited that shop to collect a very basic optical sunglasses 5 times! Every time the sales people had no idea what the lab downstairs is doing and there was no manager to talk to. I was promised 4 times it will be ready next Monday and they will contact me.
No one ever contacted to say if it was ready and it was not known if its ready when I came into the shop by next Saturday.
Summary: Do NOT Approach This Shop!!!!
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