My whole family use Specsavers for their eye care needs and I have been using this company for as long as I have needed to wear glasses for reading which is about ten years. Recently I visited the Lancaster branch of Specsavers to help my sister choose some new glasses after her eye test.
I was pleasantly surprised with the new renovations in the store since last visiting two years ago. I found that there was a new seating area and more information desks on hand than before and the whole place had a relaxed and happy atmosphere. The only downside was that the actual waiting area for eye tests was too small for the amount of people waiting and much smaller than the area set aside for those using the hearing aid service.
The staff were very friendly and helpful and all looked smart and happy to help every customer who came into the shop. I decided whilst waiting to ask if someone could sort out my glasses which had become loose and were slipping off my nose whenever I bent my head to look at the computer. This problem was handled in a pleasant and no fuss way and my glasses came back to me sorted and cleaned.
There is now a new digital precision eye care system which with the use of a tablet can calculate all the correct measurements needed when fitting the lenses to the glasses etc. The staff have always been very kind and considerate to all members of my family, hubby, sister, my Father and myself and we always get excellent customer care.
The offers on at the moment are two pairs of glasses for 69 pounds which I think is really good. I like Specsavers and would recommend them to anyone looking for good customer care and a nice range of frames to choose from including designer names.
Why an eye test in the first place
Being over 50 I suffer from 'short arm syndrome' or presbyopia to give its proper name. That is, I struggle to read small print (or not so small if I'm really honest) and generally find it harder to adjust when changing from near to far focus. To solve this problem I use over the counter reading classes or 'ready readers' which come in some great styles and colours and at very good prices. As a result I have numerous pairs scattered about the house and in my handbags although strangely they nearly always seem to end up in the same place ie on my bedside table.
About 3 years ago I had one of those general health checks paid by my then employer. This included an eye test and I was told then that it was absolutely fine to use ready readers as my eyes were equal.
3 years on and I do find myself struggling more particularly in the evening after a day spend peering at a computer. Also both my parents have eye problems - my father glaucoma and my mother macular degeneration, and Mr P has been nagging me to get a 'proper' test.
Who hasn't had a smile at the spec saver ads? I particularly like the one where the poor old sheep dog ends up being shorn by his badly sighted master.
So for once taken in by the adverts and the lure of a good deal, I booked a session at the local Spec Savers, this one in Rushen, Northants. I did this on line and got a call back from the store with confirmation of the appointment time. This was followed up by a reminder text the day before the test. So far so good.
Things didn't get off to a very good start as when I walked into the local branch, the assistants were sitting around discussing whether they would ever go without make-up. This chat continued as the receptionist tried to find my booking. By the look on her face, she was clearly getting a bit panicky but then found the booking. She was polite and friendly and clearly sensing that her co workers were not creating the best professional atmosphere, explained that there were discussing whether they would 'bare all' for Children in Need. I've since found out that Children in Need is asking women to go BearFaced for this year's campaign.
I was then taken into a small room to have photographs taken of the back of my eyes. This took a couple of goes to get right but again the assistant was perfectly pleasant. I only had to wait a couple of minutes when the photos had been done to her satisfaction (it turned out that they were under exposed but this didn't seem to be too much of a problem) before I went into a larger room with the optician for the eye test itself.
I was impressed with all the high tech equipment and the optician took all my family history and noted my concerns regarding glaucoma etc. He was highly professional and I didn't feel that the consultation was rushed in any way.
However, I was really disappointed when the optician tried to push me into buying varifocals. Although there is now a difference between my left and right eye this is minimal and the advice certainly wasn't not to use ready readers. Instead he suggested that having to take my glasses on and off all the time I might want to consider varifocals - so that I could easily look up from reading something on my tablet to watch the tv screen etc.
Okay to make the suggestion but he then told the assistant that his advice was that I should get varifocals - I only need a corrective lens for reading - and to take me through the options. Obviously varifocals are much more expensive and very much a case of the more you pay, the better the quality. Clearly the scepticism was written all over my face; without me saying very much the assistant quickly abandoned taking me through the options and said that if I didn't really feel they would be of use, I could just carry on as I was! I took the prescription, said my goodbyes and left. Actually I had gone in prepared to buy a cheap pair of prescription glasses. I now won't bother - I'll carry on with my ready readers for another year at least. So really, by pushing something that I really didn't need, the store lost out.
This is a difficult one because I didn't get to buy any glasses. I think my hackles went up on entering the shop as the whole atmosphere appeared so unprofessional. That said, the eye test itself was done in a very professional manner and, as far as I can assess, competent manner. Top marks for that. However, I still think it was totally out of order to push a product that I really didn't need.
Reading other reviews, I suspect that the quality of service will vary from branch to branch. I left the Rushden store feeling slightly frustrated and disappointed so based on my experience I think I can only give Specsavers 3 stars.
Oswestry Specsavers have proved incapable of prescribing and fitting glasses suitable for my weak eyes.
I had an eye test in July and new glasses fitted in August. I struggled unsuccessfully to adjust to them, returned to the store, was given a swift eye test (but not a written record). New lenses were ordered and the new glasses were re-fitted three weeks later, just before I went on holiday.
Unfortunately, these lenses were little better. I had to push the glasses onto my eyebrows to read print on a table right in front of me. I had to remove my glasses completely to read maps. Vision through my right eye was unclear both at distance and close up.
I arranged appointments to see both the dispensing optician and the ophthalmic optician. The dispensing optician was very thorough in checking the problems. She suggested shallower lenses and careful repositioning of the centres for distance and reading.
However, this did not solve the problem of the blurred vision in the right eye. I was surprised to be told that Mr Darryl Pyper had prescribed 14.0, yet in 2008 the figure was 14.75 and in 2012 this same ophthalmic optician had prescribed 14.75.
I reminded the staff that I had an appointment booked with Mr Pyper. Imagine my astonishment when I learned that he had refused to see me and gone home; it was by now about 3.30.
The manager was totally ineffectual, unwilling to try and resolve the situation. She refused to contact Mr Pyper on my behalf and refused my request for the locum to check my eyes. It was therefore impossible to ascertain the correct strength needed for the new lenses that the dispensing optician had suggested. All the manager could do was offer a refund and wash her hands of the problem. I did not want a refund. I wanted properly prescribed and dispensed glasses.
I now realise that Specsavers' Customer Promise about any concerns - "we will put it right. No quibble, no fuss" is hollow, to put it politely.. . I now know that Oswestry Specsavers simply does not have the expertise to provide me with the lenses that I need. And they do not care.
I have had to revert to an older pair of glasses and must now start the whole process again, seeking an optician who is caring, competent and professional.
30 October 2013
Bought new glasses in feb 2013 from specsavers. They are fine., then I used my 50% voucher to buy another pair, more expensive frame. When they were delivered to shop, the varifocal was not sharp enough and after a long time checking everyting, they re ordered them. I went to pic them up today, and the lense was not fitted in the frame, there was a hold between the frame and the lense. the lense also was not clear. And they had only replaced the right varifocal lense.( I have a balanced lense in the left eye) I was so corss, and so dissapointed. I got my money back.I would not recomend specsavers.
After struggling to read small print and work on my laptop I decided to get my eyes tested and went to Specsavers in order to take advantage of the buy-on-get-one free offer. My eyes were initially tested downstairs by someone who may have been some sort of optical technician before I went upstairs for the proper eye test. My eyes were tested by a not quite qualified optician and I must say he was very good and thorough and I am more than happy with my resulting prescription. I had taken my daughter with me for advice when choosing the glasses and was prepared to spend some time choosing the right pair for me and to try on every pair in the shop when making my decision. Was rather irritated therefore by the assistant whose job it seemed to be to help people choose frames. We told her we were fine and did not need any help but she would not leave us alone and kept pushing frames that really weren't my style at all and putting back the ones on my short list. Eventually, I have got two pairs of glasses that are OK but would rather have been left alone to choose the frames and just asked for help if I needed it. As I use the computer a lot for work and my glasses are just for reading I decided to have the antiglare stuff put on the lenses, this I would not recommend as the glasses seem to get smeary quickly so will try non-antiglare ones next time and see if that is better, this was an additional cost on top of the frames and lenses and felt rather pushed into getting this done.
My employer had a corp deal with SS so used them for eye test and supply of varifocals where I paid the difference between allowance and cost. Went for most expensive (best) lenses with all the bells and whistles treatment.
When ready I collected and tried them, couldn't get a clear view but was assured that it was just a case of getting used to them. A couple of weeks and I went back, checked by SS who said all ways good, persevere. Back again, same story. Popped into VE a few doors down after 2 mins diagnosed they had the wrong prescription in.
Back to SS, asked them to check and they confirmed they were fitted with wrong prescription. Replacements ordered. when ready collected them and although better were not quite right. "You need to get used to them" said SS, Persevered
for a while then purchased a replacement pair from VE, no problems, right first time.
Sine then it turns out that the replacement specks didn't have the high quality lenses with all the treatments just the basic cheap ones.
Wish I had read the review sites, even with a company voucher helping with the cost SS are just not worth the risk to your eyesight.
I've been wearing glasses since I was 7 and contacts since 15. When I first got glasses I got them from Dolland and Aitchinson however as a child they were not free on the NHS from here so my parents moved me to Specsavers and I've been there ever since.
Specsavers was opened in 1984 by the Perkins a married couple in Guernsey. There are now over 600 stores in the UK and nearly 1500 world wide employing around 26,000 employees. Specsavers does a range of glasses and contact lens schemes for customers as well as a smaller hearing centre located in various locations.
Services - Glasses
I am extremely short sighted, my current prescription is around -11.25 for both eyes which is quite a strong prescription. To have a sight test here you will need to book in advance, at my local store (Leamington Spa) it usually takes around a week to get an appointment after 4:30pm as I work 5 minutes walk away its more convenient to go after work rather than the weekend. If you are more flexible its really easy to get in, I have even managed to get in on the same day if its really quite. So on your appointment day turn up and they will get all of your forms printed out, check you details etc and take you to the pre test examination area. There are several pre test examinations will vary per person but I normally have 3, first is the hot air balloon, this is to give them a rough idea of your prescription, second is puffs of air to check the pressure in the eye and third is a picture of the back of the eye to check all is well. Now most people will probably only have the first but as I am extremely short sighted my eye shape is different and I have to have the pressure checked in my eye and the back is checked just to endure the overall health of my eye is ok. Once completed you will have your eye test, now I remember back in the day when it was all done using these big frames stuck on your face, now its all computerised, the machine is brought to your face and you will have 2 bits to look through and they will check your eye sight still using the letters, numbers and circles. The test usually takes around 10 minutes but they check each eye separate and together to ensure your prescription is correct. I have also only once had my pupils dilated to check the retina and ensure all is well there, again this is down to my extreme short sightedness and is unlikely to be needed on everybody. Once complete they optician will advise next steps, if that's new glasses or not they will advise, they will also give you your prescription on a card. If you do get new glasses there is a massive range to choose from, including designer frames. There is a camera service for people like me who cannot see frames once on, this is good as it gives you the option to check which ones suit you and you will have an assistant there to help. Once decided they will take you through the options, you can have anti-glare, anti-scratch, thinned lens, bifocals, varifocals and also measure your nose and surrounding areas to ensure your glasses will fit you right. Once paid and ordered they will advise lead time, its usually around 2 weeks but this will vary. Once ready they will let you know via phone. When you pick them up they allow you to try them on and make any other adjustments if needed.
Services - Contacts
As I have been wearing glasses since I was 7 at 15 I was told that I could wear contacts should I wish and I jumped at the chance! If you are a new customer you might need a sight test before arranging a contact lens test but its best to speak to your local store. As I have day and night lens I have to go every 6 months for a check up, if on 12 hour lens I think its every 12 months. Never an issue getting in, again an appointment after 4:30pm is usually available a week in advance, you could get them same day if more flexible but this will depend on your store. My contact lens optician I've been seeing for many years and he understands my eyes very well. For a lens check you might still need the usual pre test exams, as I am currently on the scheme I don't need to do this, if you are a new customer you might. The exam is abit more simple as it uses the old style lens, this method hasn't changed since I've been wearing them and I have been wearing contacts for 12 years. The optician will check both eyes separate and together, he will also advise the different schemes available to you. Now Ive tried a number of contacts through Specsavers, the following detailed -
12 hour monthly. You wear the same lens for 1 month maximum of 12 hours per day. This was my first prescription contacts and did me well for about 6 years until I started working and found it difficult to manage only wearing contacts for 12 hours a day.
Day and night monthly. Continuous wear lens for 1 month. I moved onto these after and was on them for around 5 years until I experienced issues with my eye lids and had to move off them. I am now back on these and have been round a year.
12 hour and 16 hour dailies. When my lids started playing up I had to use dailies for a while as my optician advised my lids were to red to use my day and nights, as the dailies are slightly thinner lens he said it would help my eyes recover and get better. I moved between 12 hour then 16 hour dailies for around a year. I also briefly used 16 hour monthly lens but opted for the 16 hour dailies instead. Once my eyes recovered I moved back onto my day and nights
I'm sure there are different schemes available. Its important to note all of these are soft lens, as far as I am aware Specsavers don't offer a hard lens scheme but its best to check first. With contact lens you get the option of being on the lens mail scheme, this is a monthly direct debit amount and will give you the following -
Your lens (3 months worth are delivered every 3 months). With monthly lens you get 3 pairs, with daily lens you can choose 10/20/30 pairs to get each month. All at varying prices in accordance to your needs. As my eyes were sore I did struggle to wear even the daily lens for more than 3 days in a row so I opted for 10 pairs but I was advised I could go in store and buy a box of 30 whenever I wanted which I did when I went on holiday and wore my contacts throughout.
Any solutions and cases you require. As I wear day and nights I don't need this however when I started wearing my day and nights after my lids had recovered I did for 3 months get the solution at an extra £3 per month cost. If you are on 12/16 hour monthly lens you get this in your package but not in the daily lens package as its not needed.
All contact lens check ups, this is great because it means you don't need to pay additional costs for check ups, which if like me you have every 6 months. They did briefly include both glasses and contact check ups on this but they stopped doing it about 3 years ago.
"Free" contacts. As I am on day and night monthly lens sometimes there may come a time where I haven't got any lens so I get a "free" pair every year if I go in and ask. I've done this several times and its really handy if you for whatever reason find yourself without any. Not sure if this is available with daily lens schemes.
Half price designer frames. This helped me out a massive deal when I got my glasses 2 years ago. The frames were £125 so half price just over £60, I think its a great saving and its worth getting the designer frames for.
Glasses are available from around £30 depending on your prescription. My glasses cost I think just under £140 but let me break this down -
£62.50 for the frames. Half price designer as I am on the lens mail scheme
£90 for thinner lens, at -11.25 its wise to have them thinned out but not compulsory.
- £13 a "coupon" I get from the NHS due to my "complex" prescription
Lens I pay £15 per month for my day and night lens. When I was on dailies this was £30 for 30 lens but you can pick and choose options to suit you. The lens are delivered every 3 months to your home and a direct debit will come out of your account each month.
Other points to make note of
Children under 16 (or 18 if in full time education) get glasses and check ups free. When I joined the contact lens scheme at 15 my parents did have to pay for this but as mentioned above my check ups were still free under the lens mail scheme. When I turned 16 I was still in full time education but I did have some charges to pay as I opted for thinner lens, again this might have changed its best to check.
Others on certain benefits, job seekers allowance etc will be exempt or pay reduced charges. The will advise you of this when you go in.
Those with "complex" prescription's get discounts. As my prescription is classed as "complex" I get my sight check ups free and a £13 coupon to use on new glasses. Its important that when you go in if you think you are eligible for this you ask them because I was only advised by the optician when I asked why the lens mail scheme not longer allowed glasses check ups free he then advised I would still get it free due to the "complex" nature of my prescription, up until this point I was not advised so its worth mentioning as this saves £22 (I think) for your sight test alone.
Overall the customer service here is very good. I have been with them now for around 20 years and never had any major issues, the only thing I did get annoyed at was when I brought my new glasses I was not advised they were ready and I had to call them, but apart from that they are very good. The staff are friendly and helpful and most of them are glasses/contact wearers so will advise you based on personal experience. The stores are open 7 days a week and late some evenings, this is great in an emergency. When my eye lids did get sore I rang them up and requested an appointment as soon as they could and they got me in the same day. My optician always says "If in doubt take them out" which I think is right but even if unsure Specsavers are always open to help.
I don't recall my first time at D&A so I cannot comment on how good they compare. A year ago Boots kindly sent me a leaflet which gave me a free check up there so I went along just out of interest and the service was on par with each other however what lets Boots down is the price, it was going to be quite a bit more to use them and so I feel that Specsavers not only offers the same good customer service but they also offer good value for money. I know there are a whole heap of different opticians out there but Ive been with Specsavers for many years and will continue with this. I think they are the best out there.
I have worn glasses for 25years. When I first needed glasses exclusively went to a small local optician, who came to know me, my lifestyle, my eyes and the way I expressed how all of this needed to fit together. When I moved away from home, I started using chain opticians, and eventually settled on Specsavers. They have a lot of branches, so they can help me with my needs wherever I am in the country.
My lens needs are classes as "Complex" which basically means my prescription is very high, and my eyes continue to change. Therefore I need new lenses / glasses on a regular basis. I only wear contact lenses on a very occasional basis.
My most recent eye test was undertaken at Waltham Cross Specsavers. I haven't been as impressed with an optician since I was a regular at the small, local, independent one as a child.
Not only did I feel like they thoroughly tested my eyes, and paid attention to anything I said about them, but they were very good with my son who was having his first ever eye test, has sensory issues, and loves to understand the machinery (they really took time to let him see how everything worked etc) but they also found a spare room in which for me to feed my young baby, reassured me that she was welcome no matter that she was fairly noisy, and helped me resolve my latest lenses struggle, now that my lenses fall outside of the prescriptions for possible photochromic treatment.
They helped me arrive at the solution that solved my problem most effectively, but at minimal cost to me.
The significant downside with this branch is that they now have neither the computer that shows you what you look like in your new glasses, or even a hand mirror so you can see them on. I can't see my new frames without the lenses in them / without my old glasses on, and having the hand mirror or the technology helped me feel comfortable that I have chosen glasses that suit me. I hope they resolve this before I next return.
I have been wearing glasses from my later teenage years and use to always use Specsavers, I have 2 local branches to me so found them convenient and the best with the prices that was until Tesco opened an opticians.
Our nearest branch is Stockton on Tees in the main shopping centre, there is no free parking so you have to pay to park. The shop is a bit cramped I find and for the past 6 years I have always had a child with me in a pushchair so I have always found this a bit of an issue. The downstairs is for certain tests, paying, choosing your glasses and fittings and then upstairs you have the examinations rooms, if you are disabled you can have your eyes tested downstairs however they don't allow you to use the downstairs room if you have a pushchair with you. Although the staff will help you to carry your pushchair upstairs I really think the set out is inappropriate, I personally have a bad back and carrying a child in a pushchair hurts my back.
Once upstairs you book in and take a seat, you are then called for preliminary tests which is in a very small area and if you have a child with you they cannot even get in with you. The staff will take your glasses and test them to make sure they have the correct prescription on file for you which I think is good. Once you have finished these tests you take a seat again and wait, the waiting time is generally rubbish as our store is always running behind no matter what time and day you go.
Once in with the optician you get the usual tests such as which letters you can see, what letters and clearer and checking your colour sight. The test finishes off with the optician checking the back of your eyes, I always find this very strange as I am able to see all the blood vessels of my eye around me. The rooms to have your tests in is spacious compared to the rest of the store but I think that is so you are a suitable distance away from the letters board. The room is cool and the opticians have always been professional in my experience.
Once you are finished you are told whether you need new glasses or not and then you have to go downstairs to choose your new glasses, you are given a member of staff to deal with you and I always find that they don't give you enough time to look and tend to try and direct you to the more expensive frames. The prices of the frames are colour coded and they are displayed well so you know what it is going to cost you rather than having to keep asking. When you have decided on your frame your member of staff will take your measurements and then you have to go away and wait a couple of days until they are ready.
Once ready you return to the store to have your glasses fitted, I find the process is very thorough but have had to return before when not happy with the fit. I personally like my glasses pretty tight as I hate feeling that they are dropping off my face and as this is technically how they should be fitted the staff don't like to do it but they always have done in the end. I have had the little screws fall out of my glasses previously and even though the glasses have been months old Specsavers have happily fixed them for me without charging me anything so can't fault them on that.
I personally now use Tesco for my glasses as for test and cheap glasses at Specsavers was costing generally in the region of £65 whereas a test and cheap glasses from Tesco costs in the region of £15 which is a massive difference. I would rate Specsavers 3 stars as I feel there are plenty of ways they could improve such as being more child friendly, having a better spaced store and looking at their prices in comparison to others.
Not much too say really about Specsavers had my eyes tested and I am still not happy with the outcomeand.........my specs only lasted three days before they fell apart.
The Mrs and I usually have our eye appointments at Specsavers, the last test we had we went to a different optician and it made me realise just how good Specsavers actually are. Sometimes you think that going to a shop which is known for having special offers means you are missing out on quality but this certainly isn't the case here.
The appointments we have had here have always ran on time and they are always very efficient at sending letters out to remind us we are due a check up.
We have been to two different SpecSavers for our check ups. These include one in Lincoln and one in Wakefield. Both we have been very pleased with.
The members of staff are always very polite and friendly as well as being helpful and not at all pushy.
Before having the actual eye test there are various things which they do including looking at your retinas and assessing for colour blindness. They were really friendly and explained what was happening when I had the tests done and prepared me for a puff of air to be shot into the eye which was a bit of a surprise!
The actual eye test itself has always been really straight forward here. When I didn't have my old prescription with me they were able to take a reading from my glasses to say what they were so they could see if there was change. The test only took about five minutes and although my eyes had changed slightly they did not push for me to buy from them then and there, they left me to have a look at the glasses and see what I would like to do.
The choice was vast, far better than other places. There were some which were very expensive and plenty which were affordable and lots of designs so there was plenty to look at. They have always had a buy one get one free offer on too when I've needed glasses so I've been able to get a spare pair too which is a bonus.
When I have bought new glasses from them they have helped to fit them when they arrive in store to make sure that they are comfortable and when I've had to go in when I snapped one of the arms of my glasses they were more than helpful.
I rate them really highly and will go back to using them in future instead of the other opticians which we went to.
It can be tricky to rate a service rather than a product - as a service can vary due to particular experiences, whereas unless something has gone badly wrong a product remains the same!
I have been going to Specsavers for over 14 years - and the only bad experience I had was at my most recent visit. It didn't put me off using them, but i think it's worthwhile giving readers an outline of both the good - and the bad.
My eyes aren't too bad, I tend to get a little more shortsighted as the years go on, and I need glasses for driving and distances. I used to visit an independent optician as a former employer had a contract with them and we received free eye tests, but since leaving that job I have gone to Specsavers.
There is a lot to put in this category - after all I've been going back for 14 years!
The branch I visit is bright and airy, nicely furnished in light coloured wood fittings, and painted white and the corporate Specsavers green. Lots of mirriors make it seem even brighter, and the outlay is spacious. Unlike my GP or Dentist I do not see the same optician each time, and I am looked after by a team of staff during my visit. I am greeted by a receptionist, then I update my details and discuss my needs with an assistant, before seeing the optician. Everyone is usually pleasant and helpful.
I have a number of tests - one for the general health of my eyes (including the nasty but necessary test of puffing air into my eye) - the other, in a different room for my actual sight tests. Sometimes I do not need new lenses and there is no hard sell to get me to pick new frames. Even when I do need new lenses, it's easy to get new ones just put into existing frames.
If I do decide to get new frames I am given a wide choice at good prices - currently there are 2 for 1 offers from £69, and designer frames at 2 for 1 from £99. I'm not one who must have designer frames, I just go for what like. Right now I have two lovely Red Or Dead frames - one in a tattoo design and one in a delicious leopard print (my favourite). The glasses are always ready quickly, usually in just a couple of days, or if I am just getting new lenses I go for a cuppa and they are ready in a couple of hours.
I work full time so with Saturdays and late night Thursdays I can easily get a slot that suits me.
I get regular mailers to tell me when my eye test is due, and often news of special offers and vouchers.
So on the whole I am very pleased and would recommend Specsavers.
As I've written, I've only had one bad experience - at my most recent visit.
I have two sets of glasses, one I keep in the car permanently as I have to wear them for driving, while I keep my favourites in my bag for when I'm out and about and need them for shopping, a show or the cinema.
After getting new lenses put in I wore my driving pair and was discovered that I couldn't see at all - if there was any magnification in the lenses it was only very slight as the road was a complete blur. Luckily I had my other pair in my bag otherwise I could not have driven at all.
Now, this was just a simple mistake (goodness knows I make plenty myself) however when I phoned my branch whoever I was speaking to argued that the prescription was correct, and when I said what had happened the reply I received was along the lines of "I find that hard to believe". I had to take time off work and go back to the branch, but they were quite reluctant to agree to see me.
When I arrived the assistant I spoke to brought my details up on the computer and told me there was no way I had the wrong prescription and that I had made a mistake. Eventually I asked her to try the glasses for herself (and compare to the correct ones). Although the difference was obvious, I didn't get an apology for the error or my inconvience, instead I felt like I was inconveniencing them!
I'll keep going back to Specsavers, as it wasn't the mistake that I was annoyed at, but the attitude, especially as I'd been going there so long. Perhaps this is one of the downsides for being looked after by a "team" and not an individual. I would still recommend them - but please - do check your lenses before getting behind the wheel!
As I'm in my forties and work in front of a screen all day and a lot at night I thought it was sensible to get an eye test done. The last time I had one was when I was at school.
As Specsavers had advertised a lot on the radio and TV I thought I'd give them a go. They had a local shop and when I rang them they could arrange a test the next day.
Arriving at the shop I was pleased to see how bright and clean the premises where. There were so many different types of glasses on display and the staff were very welcoming and not too pushy. I explained that I had an appointment and they filled some paperwork in with me.
Within minutes they had me in a room with a computer to take some photographs of my eye and everything was sterilised when I was finished. This gave me confidence that the same had been done prior to me having my eyes against the eye piece. The assistant was very very friendly and bubbly and I felt at ease straight away.
After this I was introduced to the examiner herself. Again such a friendly person who took me in to another room and examined the photos. She also ran some tests on a computer removing slides as we went along. This is a lot different than we had years ago and so much more professional.
The examiner also explained the results to me with a very slight impairment on one eye but not one that would mean getting glasses unless I really wanted to She also checked for diseases and said that it was all clear.
I also noticed that they carry out hearing examinations in the shop too, which is something I'll bear in mind in future.
I will get a reminder in another 12 months for another test which I will go along too for peace of mind. I'm so glad I went to Specsavers. They are not only quite cheap- it only cost me £20- but they are also extremely professional.
Fully recommended with 5 Dooyoo stars
Copyright stebiz 2013 - also on ciao.co.uk
I will admit that I am not the world's greatest fan of going to the doctors, dentists or opticians, but when I do need to go, I look for someone who will make me feel comfortable, relaxed and in safe hands. I had used Specsavers as a child, when my mother took me there, and had several years of being rushed through the examination process in the manner of an cattle drive, being made to sit here, wait in here, "can you see this top line? great we are done."
I had a series of infections from my contact lenses, which they told me was caused by wearing my lenses for more than 12 hours a day. This was despite their optician telling me in broken English that I could wear them for at least 16 hours a day on my previous visit.
After that, I was rather distrusting of them and reluctant to put my eyes in their hands. I did try another branch, but after telling me that they couldn't share my records between branches, I gave up. I also suffered a plague of letters and phone calls repeatedly telling me I was due a check up when I wasn't, for years afterwards.
Up until last year I had never been to have an eye test, but I was regularly straining my eyes when using my computer, so thought it best to go. I had heard stories from friends who had waited ages to get a slot with an optician, but having a Specsavers in my city centre, I went alone and was surprised to get an appointment the following week. I hate going for anything medical, whether it be the doctors or dentists, and having never been before, I didnt really know what to expect, but the women who dealt with me was very polite and helpful, explaining the whole process step by step. Because it was my first visit, I had a full test, including my sight, both far and near. In addition to this, they also had a check for any infections which could cause problems later in life. Thankfully when I got the results back, I found I only needed reading glasses, and I was then passed onto another lady who quickly sized me up for my new fashion accessory.
It was very busy when I was in there so thought I was going to be there for a while, but from walking in, it only took roughly half an hour to walk back out the door with my prescription. One of the great thing about Specsavers I found was that they dont try and sell you their most expensive range. I felt that they gave me the best advice on what to get, so that I would get the most out of them. I found the offers that they have were great, and I bought two sets of glasses, as in the long run, it worked out cheaper.
When I was finished, I choose to pay when I went to collect them, as at then then, I would be able to try them on before I took them home. They explained to me all about the repair and alteration service that they provide, and thankfully, touch wood, I have so far not needed to use either. If you feel the need for an eye test or already have an opticians, I would definitely recommend paying a visit to Specsavers. The customer care is amazing, something you rarely get these days. I know I wont be changing in the near future.
Optician, contact lens and glasses retailer and choice for eye tests.