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Specsavers Cheap In All The Wrong Ways
Author Name: Pree Edwards
Advantages: Absolutely None
Disadvantages: Just walking into the Hayes, Middlesex branch
Specsavers, Hayes Middlesex
The worst customer experience I've ever had!! Visited the store on 01/05/10 and from the moment I arrived I was ignored. The guy serving me, Zafir left half way through our initial chat and went to serve some blond woman. Then someone whose appointment was 20 minutes after mine was called before I was!!! I was left waiting in the digusting waiting area that probably hadn't been cleaned since the store opened. I went up to the counter and told the store manager what had happened and that I was leaving, he didn't even miss a beat as he said ok.
Never in all my life have I received such shabby customer service and I did what any sane person would do, vote with my feet and get the hell out of there. At a time when customer service can keep a business from going under, Specsavers need some refresher training because the service I received was appalling. I would never go to Specsavers again, give them a penny of my money or recommend them to anyone!! Yes, they maybe cheap, but I'd rather pay a bit more and have someone smile while the whip the money out of my hands!!
Summary: Pay more and go to Vision Express
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