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Member Name: kissandmakeup
Advantages: Great service, great prices
Disadvantages: None that I know of
I used to be a customer of Dolland & Aitchinson and whilst I was reasonably pleased with their service I switched to Specsavers about 4 years ago, as they were cheaper and I have to say that their service has actually been so much better. Not that there was anything wrong with D&A but I find that Specsavers just seem to offer that little bit more and their customer service is great.
I am a contact lense wearer and had for some time been getting monthly lenses which needed taking out and cleaning each night, I found that towards the end of the month the lenses would get a bit uncomfortable and scratchy and so I wanted to try daily lenses, which is where I found Specsavers to be cheaper.
I pay £22 per month (they do ask you to pay the first month's premium up front so you can start getting lenses straight away, which is fair enough) and for that price I get my lenses delivered to my home every 3 months and also I get 'contact lense wearer' sight tests every 2 years(they are different to just the normal type of eye tests as they check the lenses are not causing damage to the eyes) included in with that.
I find the daily lenses great as there is no cleaning involved and if one splits or anything you can just throw it and replace it. I usually buy a spare box from the shop - costing £11 for 30 lenses - if I go on holiday abroad so that I know I'll have plenty if I change them once or twice a day due to going in the sea etc.
The staff in my local shop are always friendly and helpful and I have never had to wait around a long time or been delayed when I have an eye test appointment, they are always very prompt. The store is always well lit, tidy and pleasant to be in.
I generally find their service very good and their product great.
Summary: A low cost service / product that still offers high quality
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