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A Vision Of Beauty, I Think Not
Member Name: kristoph23
Advantages: Good offers and eye test
Disadvantages: Disorganised Staff
I have always had issues with my eyesight and most of the time this was down to my own fault not wearing the glasses I was told I needed at a different opticians.
I had never been inside Specsavers before because I just never had one close to me which I felt would offer me any other advice or better service. I went a few months ago and at first I was kind of suprised by how disorganised they were.
They had an upstairs for contact lenses and a downstairs for people who are there for sight tests and wear spectacles. I was downstairs and I had this eye test done and I admit I was seen very quickly which is exactly what you want. I felt the eye test was very intense and extremely thorough.
They were going into my eyes with lights, asking me to read and even asking me to try and various types of frames and seeing if the images would become clearer. After 20 minutes I was told some bad news about how my eyes had become much worse then I would have hoped for.
I found the next part of my visit the most annoying. I was told a member of staff would assist me in choosing a new pair of glasses and I had to say they had plenty to view but the ones I wanted to view were the designer lenses because I wanted to be different and have some style.
I had to wait forever for an assistant to see me and I was asking about the offers and she seemed oblivious to the types of offers they had even on the door when you came in. I felt angry because it was a long time and even when I sat down at the desk she was still trying to persuade me to purchase a more expensive range of glasses which again was not fair.
I felt the offers they had one very good and I cannot recall any other opticians offering a deal which is similar or anything even better. I mean they got the glasses sent to the store within a few days so that was good but I felt the staff were not the best in terms of politeness and speed.
The test was very good and I know they do contact lenses but unsure on how they do that test or what sort of deals they have with them anyways. They do free hearing tests as well from what I have heard and seen.
I think the biggest overall problem is they have to many staff gossiping rather then assisting the paying customer who needs a helping hand.
I would go back again in terms of the eye test but for the overall selection of glasses and assistance I may require I would go elsewhere.
Summary: A place I would visit but would consider other locations
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