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Shouldn't bother with Specsavers...theres better opticians out there!
Member Name: xxfoxyredxx
Advantages: Lots of deals
Disadvantages: Too much queuing up and hanging about, quality of frames not great
Before I decided to move on to Vision Express opticians I always had all my previous eyes tests and specs from Specsavers. Wherever I lived I found a branch out and had simply dealt with them for years as I knew that they always had good deals on frames and so on. However now I have moved away from using this run of the mill 'on every highstreet' place as its started to resemble Primark and M'cdonalds all rolled into one for me!
The one Specsavers I had the most contact with is Specsavers in Coventry. I'd been going there years like all my family and friends did and what appealed when I first went was the size of the very large store and all the choice available plus all the offers that were on being clearly listed and all the glasses being aranged into a decent order of price and what they offered i'e lightweight frames and so on.
However thats about the only good thing I have to say about the store to be honest. I found making an appointment over the phone or in store to be time consuming and that I always had to wait days before getting an appointment. Also when I got to my appointment I had to queue up ages before being told what to do next and then when I was sent upsairs for my eye test there were so many people there waiting also that there was never anywhere to sit which isnt great for someone like me with mobility issues.
The eye test though was the complicated bit. First off you get half an hour or so of an eye test and chat and then your sent downstairs to have a pressure test which again meant more waiting and more often than not I was forgotten meaning I had to stand about for ages waiting, again hard on me with the aches and pains I have. The last time I went to Specsavers they insisted on the pressure test which is air squirted into my eyes and this was something I really didnt want and they told me if I didn't have it then I wouldn't be able to continue and get my glasses, something now I have found out to be untrue. Also I asked them not to give me the flashing eye test because I suffer with epilepsy and it could effect me and they really did show resistance and disaproval to that but then they had little choice about that as I wasnt prepared to risk my health and was ready to walk.
The staff are always pleasant but I do find that they are all to ready to be pushy and to try make me spend more cash than I want with extras. If your not asked once if you need any help your asked a hundred times more often than not and as the store can be so busy it can be a real pain to check yourself in front of a mirror to make sure you don't look like Joe 90!
Once frames are picked again, you have to queue up at the main reception desk and then again wait to be seen for fitting. This used to infuriate me as I never waited less than half an hour, once again stood up like a wallflower and was in pain. Fitting was then carried out and payment is then again taken back at reception...yes after yet more queueing. I used to have to leave myself a whole morning or afternoon free to do this task.
I always waited about a week to get my frames to which the appointment was made to go back and fetch thm at the end of my last visit...again waiting and stuff was always required!
The other big issue, probably the biggest issue I have with Specsavers is the quality of the frames. I've had numerous frames from them over the years as have family members and on the whole unless going for really, really expensive an /or designer frames we've had nothing but bad luck with them.
The last two pairs I had from them were not cheap by any means but were a buy one free offer and both plastic pairs as I had opted for fashionable glasses of the time. Both pairs fell off my head and were far to big, I did keep going back to the store where with a heat machine they did try to make the arms more rigid for me which worked for a short time but I was never happy with them for long and got I simply got sick of having to keep going down and having to deal with yet more queuing and waiting about. In the end the manager did allow me to choose a pair of free frames and keep my old pair but the problem with that is that I'd had issues with my frames for about 8 months by that time and was coming up for a new eye test and yes my prescription did change so it was all a bit pointless really!
For me the store is too busy, the choice is good but I don't think that the quality is there and as for queueing up and waiting about I simply got sick of it and thats why I moved to using Vision Express!
Summary: Not for me anymore!
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