Saving? or Costing? (Specsavers Opticians)

Member Name: Colin Moon

Product:	Specsavers Opticians
Date:	28/10/02 (499 review reads)
Rating:

Advantages: Eye test was very professional, Clean Store

Disadvantages: Some staff seem to lack motivation, Compititors seem to be much cheaper

Today, I visited teh Specsavers store in Crawley with the intention of ordering one set of varifocal contact lenses, and a pair of glasses. I had had an eye test at the store earlier this month.

I selected a pair of spectacles with rimless frames and thin polycarbonate lenses at a price of £169.00. I was advised that my prescription would be compatible with varifocal lenses. So, all was well with the world until I was given the price ... varifocal lenses £169.00 and rimless frames (as mentioned above but without the polycarbonate lenses) a further £169.00 ... £338.00.

When asked why the frames were so expensive, the young lady in the shop advised me that I would have to pay the full price for the spectacles, regardless of the fact that I would not need the included lenses.

Having been so advised, I left the store without making either of the above purchases.

At the time of writing, I am unsure if the instance recounted above is, indeed, SpecSavers policy, or that of a staff member too "busy" to be bothered.

Finally, I am at a loss to understand why Specsavers have a website without the facility for customer feedback ... unless one goes through the torturous procedure of trying to have a message passed to Specsavers through their Press Office, there is no other facility or email address to contact them

Summary: