Product Type: Tesco health products
Newest Review: ... MY GLASSES COULD NOT BE REPAIRED FREE AS I HAD STRESSED THEM OUT BY TAKING THEM OFF WITH ONE HAND DO THEY HAVE CAMERAS AT MY PLACE OF W... more
Member Name: kristoph23
Advantages: Free Tests
Disadvantages: Poor sight test, privacy, service and price
Most people know about Tesco the huge supermarket brand which sell every item it seems but they also do opticians as well within some of there stores.
My store has recently had this within the last 6 months situated at the back of the checkouts and I was keen to give them a try as they were offering a free eye test for people with many time slot available actually on the day so who would turn that down, not me.
I noticed a few problems as soon as I was there and the first was the seating area was actually with the public who are packing shopping away your in a noisy area and there is plenty going on in terms of noise and no privacy.
When called upon having my eye test I was left shocked by the quick pace the optician seemed to use on me. I was told to take off my glasses and have the eye check you all want to see but this was far to quick. Within 10 minutes I was out of ther compared to 20 minutes and more at other opiticians.
I had the light in the eyes and the random checks of reading and colour co-ordination but the speed to which the test was done was a shock. Sometimes I never had a chance to reveal my answer because of how fast the optician was reacting.
Once out of the room he claimed my eye sight had become worse yet he had never seen my preivious eye test reports. He never seemed keen to offer me any guidance either afterwards he said to me to choose a pair of glasses.
I had a voucher to get my glasses half price so I thought I would get some sunglasses with the perscription I had got and I sat down and this lady who served me was more then useless. She had no idea how to measure your eyes and how the frames should fit onto a face and it was quite frankly shocking behaviour on her part.
She sent away for the glasses and they took 2 weeks to arrive. When they did arrive they provided the wrong glasses because my frames were purple and yet they sent back this black colour so they had got the entire order wrong.
After a month nearly waiting I could not cancel the order apparently so I needed to keep them when they arrived and the nose guards in the middle of the frames kept coming lose, the actual screws holding the arms together to the frames were always becoming lose as well.
There was no real reason all these problems should exist considering how many frames I have had before with little going wrong so I am shocked how one company has a pair of frames which look good but end up having many problems.
They do free eye tests but they seem pointless and at times they give the free eye test in my view because they want you to feel you have to purchase some frames from them as well.
They have no real offers compared to other opticians and the eye test is below par as well. The staff are unhelpful and completely unaware of ways to which they could assist you.
Even when I was having my eye test I could hear customers outside with there shopping being packed talking and shouting and it was so bad for privacy, people could hear personal details even when I was filling out the order form.
You want an optician to be nice to you and try to assist you and give you the best kind of treatment around and when I took my prescription to another optician I deal with all the time they claimed that Tesco had made it appear my eyes had improved, yet I was told they had got worse.
I would tell people to visit the bigger names and sometimes a company might be good at selling food and electrical products but does not necessarly mean they will succeed in doing eye tests.
Summary: Money grabbing scheme
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