Vision Express (Vision Express)

Member Name: madmel1983

Product:	Vision Express
Date:	22/10/08 (77 review reads)
Rating:

Advantages: Good customer service

Disadvantages: Watch out for new members of staff

Vision Express.. I have been a customer of vision express since I started wearing contact lenses about 7 years ago. I have had quite good customer service from them in this time and the staff in my local branch are always friendly and they do not have a high staff turnover so its nice to see a familar face when you go into the shop to have an eye test or contact lense check up. The only problem that I have had with them was due to a new member of staff that gave me the wrong solution when I collected my contact lenses. The problem with this was the solution that they gave to me contained a proxide (bleach) and meant that you needed to use a special pot to clean your contact lenses that had a reacter in the bottom of it. Because I was not told this as I should not have been given it I continued to use my old pot for my contact lenses as I assumed the solution was the same as my normal one. The next time I put my contact lenses in it felt like someone was pouring acid into my eye. I went straight to vision express and they washed my eye out and confirmed that I had no lasting damage. I was lucky but I did have a bloodshot eye for about 5 days.

Summary: All contact lense users read this