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Vision Express
Newest Review: ... of an optician, or buy glasses or contacts, come in off the high street, and into Vision Express.... more |
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Vision Express (Vision Express)
Member Name: madmel1983
Advantages: Good customer service Disadvantages: Watch out for new members of staff Vision Express.. I have been a customer of vision express since I started wearing contact lenses about 7 years ago. I have had quite good customer service from them in this time and the staff in my local branch are always friendly and they do not have a high staff turnover so its nice to see a familar face when you go into the shop to have an eye test or contact lense check up. The only problem that I have had with them was due to a new member of staff that gave me the wrong solution when I collected my contact lenses. The problem with this was the solution that they gave to me contained a proxide (bleach) and meant that you needed to use a special pot to clean your contact lenses that had a reacter in the bottom of it. Because I was not told this as I should not have been given it I continued to use my old pot for my contact lenses as I assumed the solution was the same as my normal one. The next time I put my contact lenses in it felt like someone was pouring acid into my eye. I went straight to vision express and they washed my eye out and confirmed that I had no lasting damage. I was lucky but I did have a bloodshot eye for about 5 days. Summary: All contact lense users read this |
Last members to rate this review:
(5 members total)
Overall rating: Useful Last comments:
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