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      12.11.2013 23:31

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      Quality of the product is great, but customer service is horrible

      The biggest mistake of a purchase I've ever made has to be buying this system!

      I've only used it for about 4 months and after that I've have two issues with it. 1) It randomly spits out the DVDs onto the floor. 2) This is the worst issue of all, it keeps on turning itself on and off!
      I contacted their customer care service and they are no help.

      They work Monday to Friday, I've spoken to about 3 different reps and all of them failed to fix the issue.
      Finally they agreed to have me send it in for repairs, this happened TWICE... and sure, they fixed the DVD issue, but the On/Off issue is still there! I have since given up because they cannot solve this issue, I have it plugged in only when I need it. It shouldn't come to this though.

      I would strongly suggest buying a better system instead.

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      01.07.2009 20:45

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      I bought this lg home theatre system to go with my lg tv and my xbox 360 and the combination is perfect but it wasnt cheap at £699. This set includes a dvd player 4 centre channel speaker at 40 cm x 9.5 cm x 11 cm, centre speaker at 40 cm x 9.5 cm x 11 cm and a subwoofer at 23 cm x 43 cm x 41 cm. The total output power is 1000 watts so its pretty powerful ideal for films and dvds. The home cinema theatre looks amazing in my room combined with the lg tv etc. It has a very modern appearance. The speakers come in black which is same as the tv which matches well and looks smart. It home theatre system was a little tricky to set up with all the other technology I have but I got there in the end. The speakers look good with the chrome feet. The speakers feel very solid and you get a sense a very good quality. I feel £699 was expensive and there maybe some other products available for a lower price which perform just aswell but other than the price I cant think of any negatives on the product.

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