B&Q Bathroom Furniture

I ordered a B&Q bathroom suite 2 years ago. The bathroom sales person at B&Q was helpful and the suite was delivered on time. They have been the high points. After plumbing in the loo it became clear that half the parts for the floating valve were missing. This meant having to drive to the local B&Q and obtain the missing parts (which were eventually taken from a display model). Staff were polite and willing to help find the parts. Incidentally, there appears to be a tendency to cannibalise parts from boxes containing new suites. I wonder whether these parts are replaced? Other problems I have experienced since plumbing in the suite: (i) the basin ...

I bought a bathroom suite from B&Q, one of their more expensive ranges, with a corner bath. I also bought a loo from another range for downstairs. I was a bit annoyed that after I had ordered, but before they delivered they reduced the prices by 1/3rd for a month long promotion... I was more annoyed when they completely failed to deliver, and after a week of me chasing them wrote to me to say they had been unable to contact me to arrange delivery. Firstly I have an answerphone at home and voicemail on my mobile and both of them record missed calls so I know for certain B&Q logistics never called. Secondly I am amazed the letter reached me, as every line of my ...