B&Q Kitchen Furniture

Thought you may like to see a copy of the letter my hubby wrote to B&Q by way of complaint to the atrocious delivery fiasco which followed our order for new kitchen worktops and breakfast bar ******************************************** Dear Sir /Madam Once upon a time it came to pass that two mere mortals decided to do some alterations to their kitchen They found themselves (after much wandering over hills and through dark woods) at an emporium called B&Q kingdom. Twas here the journey ended, they found all manner of delights to give them joy and after much consideration placed an order this was upon the day of ...  Read the complete review

We bought and paid for a new kitchen to be fully fitted by B&Q. Following huge problems with deliveries (bits landing on different days, and bits missing etc), the fitter arrived on Monday, January 14th. We'd arranged with him for worktops to be delivered on that day (as my husband and I were at work), and he didn't answer the door to them. He then arranged with the worktop company for a delivery to be made on the Thursday, but he didn't turn up to work at all that day. He came back on Friday and left with all his tools, and hasn't been back since. We are now going into the fourth week without a cooker or washing facilities. What's worse is that the project manager ...  Read the complete review

The moment had come I could counter my wife’s point of view no longer; it was time for a new kitchen. When we brought our house five years ago, the kitchen was in need of modernisation, a lick of paint was not going to suffice, it was dated and to be honest horrible. I had done well to avoid the turmoil of fitting a new kitchen for as long as I had. I’m not unaccustomed to DIY and I could not bear to pay as much as the kitchen itself for professional installation. Looking around we found MFI and B&Q both offered reasonably priced kitchens within our price range of £1500.00 and both stores had a good selection to choose from. My wife and I did actually ...  Read the complete review

I do not make any great claim about being a DIY enthusiast and sometimes possibly loathe the thought of having to tackle any kind of maintenance work whatsoever both inside and outside the family residence. However I have surprised others and myself with some of the projects that I have undertaken over the years and can only put it down to the frustrated builder that has been lurking beneath the surface at certain times in my life. My wife and I recently agreed that our current kitchen units were in desperate need of repair or replacement as they had in fact been the original units that had been installed some time prior to us taking up residence in our ...  Read the complete review

We bought a B&Q kitchen - never again. Fitting quote was wrong in B&Q's favour [sorry sir that's a mistake - oh it actually costs half of that to take the old units away; we will correct the quote imediately; oh sorry again did we quote for certifying the gas installation when you're all electric...]. Check any quote you get with a fine tooth comb. Of course, you won't see the important things they've missed but you may spot the stuff that shouldn't be there. Took months to get round to fitting; worktops were sent back four times (yes four times); lots of bits missing and broken; fitter was untidy and very slow (9 days with my kitchen in bits and out of bounds - ...  Read the complete review