B&Q kitchen. Delivery problems (B&Q Kitchen Furniture)

Member Name: Dawn Stocking

Product:	B&Q Kitchen Furniture
Date:	05/07/09 (418 review reads)
Rating:

Advantages: Good care from sprucefield in northern ireland

Disadvantages: Late arrivals and the delivery from parcel force

We purchased a b&q kitchen in January 09. Only to wait till march for a delivery! Must admit the customer care was great in telling me that one item was not able to arrive till may! The most important bit. Well the item did arrive and we started in June to fit. (family berevements and arrivals of my son). All went ok till I opened the box which was late. It was damaged - so I rang b&q and explained. Another item would be delivered next week by the same company 'parcel force' I opened immedately and it was damaged again. I refused the box and rang again. 'sorry we are experiencing problems with our delivery service' next delivery date next week. Item arrived and again must have been dropped in transit but as I was the cabinate putter together person the damaged corner was to the back and couldn't be seen. I have since complained and have yet to receive any appology/compensation for thehassel and expence at getting a fitter to come more times than needed.
Any one buying from sprucefield in northern Ireland. The kitchen planner was spot on with everything. Care was good. If anything we are taking a few items too many back. It's just the delivery. I would expect a better service from 'Parcel Force' knowing the expence of kitchens.

Summary: Check every late box if it is delivered by parcel force