B&Q - Kitchen - Total Disaster! Would give NO Star Rating

Family member spent £10K on new kitchen via B&Q (Summer 09), after design, survey etc, Kitchen ended up taking 5 months to get right. only finished the week before Christmas! Electrical wiring - deemed as death trap by independant electrician, cupboards had to be ripped out and repositioned as a fire hazard, all the appliances turned up in the wrong colour - and had to be re-purchased! (B&Q have a policy that you have to re-purchase products if wrong ones turn up). It took 3 months to be reimbursed for the wrong products even though their mistake, effectively paid for two lots of all appliances! The splash back cracked after 2 weeks. Was asked to pay cash to one of the workmen for something that had already been paid for in original sum and told to go to bank or work wouldnt be done! Sent letter of complaint to Chief Executive and received 2 line letter from a store manager with wrong address and name saying will look into the matter, never received an apology, or any further response, and no compensation. Would never recommend this company!