“ Brand: Craftmatic / adjustable. / Type: Adjustable Beds „
For those of you that have bought an item from this company in the last 5 years and have purchased it on finance, you have not lost your warranty as your finance supplier is liable.
You will receive letters and calls from different companies stating that they will give you warranty for a nominal fee (approx 200 pounds), just tell them no. Some will also say or you to call them if different companies call you...don't. Your information is out there. Somehow other companies have gotten your details and are trying to get money out of you.
Do not buy a new warranty from any company calling you or sending you letters. Today I have received a letter AND a call. The letter was from Adjustamatic and the call from the company that delivered the bed offering to sell you a warranty for the item I have already paid for.
I have only just been informed that craftamatic went into liquidation in May 2010 and suspect that there are many more of you out there that have just found out also. Don't be fooled by other companies and do not part with any money until you have called the finance company (Barclays Finance)
i worked for craftmatic for 4 years and they are just greedy americans trying to rip off the british public mainly the elderly.we talk you in to having a 4 hour presentation "apparently no obligation" using a fake £500 gift certificate which is useless, if anyone is rung by CRAFTMATIC say "TAKE ME OFF UR DATABASE" and that is the end of itdon't waste your time even talking to these conning people,trust me save your money, the only reason these con artists even target you is because they know pensioners have savings .PLEASE READ THIS AND LEARN. i know i put one star but i had to just to submit this review
My dad has just been relieved of £4k for a bed! They were originally asking for £5.5k but when he said he couldn't afford that, they asked him to make an offer! Either way it's simply not worth it but they did such a good job on him that he wont hear of it. He endured a 4 hour of sales pitch by someone "who liked a laugh and a joke", clearly a successful sales technique on a vulnerable person. He received express delivery....a day after placing the order....so much for the 10 day cooling off period! It doesn't stop there though because ordinary bed linen doesn't fit the bed so he's been persuaded to order 'special' bedlinen from them and guess what apparently even the headboard is a special purchase too!
After hearing about Craftmatic beds from a friend I was looking forward to receiving mine within the stated timeframe but it didn't arrive on the day they said it would. I called and called and called and was told it was en route everytime. I did finally receive my Monaco bed 4 days late - I know delays happen but I'd rather be told than waiting indoors for hours on end. The Monaco bed is what I hoped for and I am reasonably pleased with the price. Craftmatic - Sort out your customer service!
Just had to cancel an order that my mother was pressured into taking by salesperson. She parted with £100 deposit for a £4000 bed!!!! These people must be stopped from entering elderley peoples houses and hard selling overpriced items. How do they sleep at night!
I work for Craftmatic, or at least I did until 13th Jan 2010. My opinion of this firm? Well as far as I know the beds are as advertised; the way they treat their employees however is disgusting. I was one of their in home salesmen; I sat through 9 appointments in my second week; I had been told I would earn £40 for each of them, just for the first four weeks, as a 'retainer' whilst learning the job. From then on it 's commission only. They decided not to pay me for those, as I did not complete the week (Mon - Sat). This was because I ran out of money for petrol! I had been unemployed and had no money behind me, I had to stump up for a DVD player and all the fuel! As I wasn't going to get paid for two weeks I was desperately hanging on for the payday so I could repay people who had lent me money and pay a few bills. To be cheated as I was because of a technicality was I think appalling. I drove miles in terrible conditions and nearly froze stiff waiting for appointments. I really earned that money, trying hard to do my job and to get absolutely nothing for it is nothing short of a criminal betrayal. Please think twice before giving this company your money. They do not deserve it.
we 2 bought a craftmatic bed by a salesman who could sell god water after 4 hours of demos and his mobile ringing upteen times he said ive got a great deal for u today only quoted his price our phone ringing his mobile it was his boss every time wanting to know if he had clinched a deal my wife was told that she would be used has phone a friend to help to sell to other people and could earn up to 100 pound a time now ive been signed off long term sick due to mental health problems the salesman told us we had ppi cover according to the bank we havent so we are up the kyber as been told got to keep up full monthly payments it will be in the soilctors hands very soon
After reading a craftmatic review the beds sounded like the ideal solution for my chronic back problems and the lack of mobility I was experiencing. After approximately 2 months I noticed a marked improvement in my all round sleeping pattern and also my quality of life. I decided to look into investing the same model for my wife but the waiting list was 6 months so I shelved the idea. I find it hard to believe that a company of that size could possibly keep a potential customer waiting for that amount of time and asked why. The explanations i received were abrupt and no one could provide me with any real reasons for the delay which was disappointing.
I did alot of shopping around before I bought my new bed but cant say i was over the moon with it. I read a craftmatic review and they essentially delivered what they promised which was a quality bed that improved my quality of life, but there were issues. The headboard was just not suitable and although the sales staff were very helpful it took over 3 weeks for them to deliver a new one which i was willing to pay for. All in all ok but only just.
I invested a large portion of my savings in my new bed but was left a little disappointed and felt I had to write a craftmatic review outlining the minor difficulties i faced. First of all, some of the technical jargon I discussed with one of their guys on the phone was unfamiliar to me and was spoken to me extremely quickly. I also couldn't understand one of the staff who had a strong accent. Apart from that the bed I got did have appositive affect on my pour sleeping habits. I am disabled and have not slept well for years so by having a better sleep with this bed I can't really complain about that part. I would however like to deal with staff that use more simple language when buying stuff though and realise that not everyone is an industry expert. Reasonably pleased on the whole with both the product and service received.
Although the product I received was suitable in regard to my medical needs it wasn't the model I ordered, although the one I received was almost identical to the one I ordered, albeit an earlier model with a slightly lower price tag and slightly lower specifications. I rang up and pointed this out but they seemed to not know what had gone wrong with the ordering. But as I had previously red some fairly OK craftmatic review articles, I thought I would give them a chance to get it right. I must say that after the initial annoyance I felt at the mistake they made, I was more than impressed by their concerned effort to put it right and get the bed I was after out to me in no time at all. I will still use them again in the future and recommend them to my friend and associates if asked.
On the whole I am pleased with the purchase of my new bed, it was delivered on time and the after sales advice i received was good. However, after less than 30 days the hand held adjusting unit malfunctioned and failed to work properly, this was obviously very inconvenient as my mobility is impaired. I called at the earliest opportunity and asked that craftmatic review the terms of my warranty and they agreed that the product was under warranty and I was entitled to a free replacement control. They said they would send one out asap but I did'nt receive it for 7 weeks although it did come eventually I felt the service could have been quicker.
I have had my craftmatic bed for over 3 years now and it is as good today as the day I bought it and felt I must write a craftmatic review of my experience with the company. I have on occasions needed to call the company and ask for advice on how to keep the bed in optimum condition and the information I receive is always courteous and any spare parts arrive promptly and are easy to install. My sleeping patterns have improved significantly since I bought my bed and I only have praise for both the construction and the ongoing customer service.
After extensive research via the internet, magazine articles and advice from my family GP I decided to buy a new bed, the biggest problem I had was selected a suitable model from the multitude of manufacturers online and on the high street. The thing that swayed my decision was a craftmatic review written by a satisfied customer and I decided to put my money where my mouth is and called them. They promised delivery within a stated timescale but it didn't arrive. However, when I called them to complain, they seemed genuinely concerned about my disappointment and promised to get right on the case which in fairness is exactly what they did. The bed did finally arrive but was unfortunately a little late so I have lost a bit of faith in this company but the customer service I received alleviates this concern to some extent and I would probably recommend them to others if asked.
I have seen this lot on Watchdog
The scummy salesman asking the old lady that she would have to go into a home and have someone "wipe her bottom.." beyond indecency!
If they ever came anywhere near my parents theyd discover a new way of walking - bastards like this should be put out of business.
Kirby vacuums used to use the same sales technique - we had one of them round some years ago on the basis that they would show us how good the vacs were by cleaning a carpet "just a few minutes visit"
I am a salesman by trade (would never use these techniques, even though I have been on these courses) and after 3 hours I was taking the piss out of the gumball sales rep by telling him what he was going to say next! It was great fun but had to throw him out after a while as I got bored, but its not too much of a problem when youre 6 foot 2 and weight 17 stone!!
Craftmatic Adjustable Beds are: built with style / durable / supremely comfortable / good for your health / / reasonably priced / loaded with options (e.g. heat and massage functions. You'll never understand how much a Craftmatic Electric bed may change your life, until you get one. There's no other adjustable bed in the world with superior construction, comfort, and adjustability. Craftmatic Adjustable Beds come in several models and sizes, with various optional features and are priced accordingly.