Although the product I received was suitable in regard to my medical needs it wasn't the model I ordered, although the one I received was almost identical to the one I ordered, albeit an earlier model with a slightly lower price tag and slightly lower specifications. I rang up and pointed this out but they seemed to not know what had gone wrong with the ordering. But as I had previously red some fairly OK craftmatic review articles, I thought I would give them a chance to get it right. I must say that after the initial annoyance I felt at the mistake they made, I was more than impressed by their concerned effort to put it right and get the bed I was after out to me in no time at all. I will still use them again in the future and recommend them to my friend and associates if asked.