Product Type: Craftmatic home furniture
by sdv - written on 17/08/10
For those of you that have bought an item from this company in the last 5 years and have purchased it on finance, you have not lost your warranty as your finance supplier is liable. You will receive letters and calls from different companies stating that they will give you warranty for a nominal fee (approx 200 pounds), just ... Read the complete review
by caroline tully - written on 06/05/10
i worked for craftmatic for 4 years and they are just greedy americans trying to rip off the british public mainly the elderly.we talk you in to having a 4 hour presentation "apparently no obligation" using a fake £500 gift certificate which is useless, if anyone is rung by CRAFTMATIC say "TAKE ME OFF UR DATABASE" and that is the end of itdon't waste your time even talking to these conning people,trust me save your money, the only reason these con artists even target you is because they know pensioners have savings .PLEASE READ THIS AND LEARN. i know i put one star but i had to just to submit this review
by badger - written on 01/04/10
My dad has just been relieved of £4k for a bed! They were originally asking for £5.5k but when he said he couldn't afford that, they asked him to make an offer! Either way it's simply not worth it but they did such a good job on him that he wont hear of it. He endured a 4 hour of sales pitch by someone "who liked a laugh and a joke", clearly a successful sales technique on a vulnerable person. He received express delivery....a day after placing the order....so much for the 10 day cooling off period! It doesn't stop there though because ordinary bed linen doesn't fit the bed so he's been persuaded to order 'special' bedlinen from them and guess what apparently even the headboard is a special purchase too!
by - written on 18/03/10
After hearing about Craftmatic beds from a friend I was looking forward to receiving mine within the stated timeframe but it didn't arrive on the day they said it would. I called and called and called and was told it was en route everytime. I did finally receive my Monaco bed 4 days late - I know delays happen but I'd rather be told than waiting indoors for hours on end. The Monaco bed is what I hoped for and I am reasonably pleased with the price. Craftmatic - Sort out your customer service!
by Freddie - written on 17/02/10
Just had to cancel an order that my mother was pressured into taking by salesperson. She parted with £100 deposit for a £4000 bed!!!! These people must be stopped from entering elderley peoples houses and hard selling overpriced items. How do they sleep at night!
by Alan Channer - written on 13/01/10
I work for Craftmatic, or at least I did until 13th Jan 2010. My opinion of this firm? Well as far as I know the beds are as advertised; the way they treat their employees however is disgusting. I was one of their in home salesmen; I sat through 9 appointments in my second week; I had been told I would earn £40 for each of them, just for ... Read the complete review
by - written on 03/01/10
we 2 bought a craftmatic bed by a salesman who could sell god water after 4 hours of demos and his mobile ringing upteen times he said ive got a great deal for u today only quoted his price our phone ringing his mobile it was his boss every time wanting to know if he had clinched a deal my wife was told that she would be used has phone a friend to help to sell to other people and could earn up to 100 pound a time now ive been signed off long term sick due to mental health problems the salesman told us we had ppi cover according to the bank we havent so we are up the kyber as been told got to keep up full monthly payments it will be in the soilctors hands very soon
by - written on 02/12/09
After reading a craftmatic review the beds sounded like the ideal solution for my chronic back problems and the lack of mobility I was experiencing. After approximately 2 months I noticed a marked improvement in my all round sleeping pattern and also my quality of life. I decided to look into investing the same model for my wife but the waiting list was 6 months so I shelved the idea. I find it hard to believe that a company of that size could possibly keep a potential customer waiting for that amount of time and asked why. The explanations i received were abrupt and no one could provide me with any real reasons for the delay which was disappointing.
by - written on 09/11/09
I did alot of shopping around before I bought my new bed but cant say i was over the moon with it. I read a craftmatic review and they essentially delivered what they promised which was a quality bed that improved my quality of life, but there were issues. The headboard was just not suitable and although the sales staff were very helpful it took over 3 weeks for them to deliver a new one which i was willing to pay for. All in all ok but only just.
by - written on 26/10/09, updated on 25/11/09 (Somewhat useful, 249 readings)
I invested a large portion of my savings in my new bed but was left a little disappointed and felt I had to write a craftmatic review outlining the minor difficulties i faced. First of all, some of the technical jargon I discussed with one of their guys on the phone was unfamiliar to me and was spoken to me extremely quickly. I also ... Read the complete review
by - written on 24/10/09, updated on 24/11/09 (Somewhat useful, 89 readings)
Although the product I received was suitable in regard to my medical needs it wasn't the model I ordered, although the one I received was almost identical to the one I ordered, albeit an earlier model with a slightly lower price tag and slightly lower specifications. I rang up and pointed this out but they seemed to not know what had ... Read the complete review
by - written on 23/10/09
On the whole I am pleased with the purchase of my new bed, it was delivered on time and the after sales advice i received was good. However, after less than 30 days the hand held adjusting unit malfunctioned and failed to work properly, this was obviously very inconvenient as my mobility is impaired. I called at the earliest opportunity and asked that craftmatic review the terms of my warranty and they agreed that the product was under warranty and I was entitled to a free replacement control. They said they would send one out asap but I did'nt receive it for 7 weeks although it did come eventually I felt the service could have been quicker.
by - written on 22/10/09
I have had my craftmatic bed for over 3 years now and it is as good today as the day I bought it and felt I must write a craftmatic review of my experience with the company. I have on occasions needed to call the company and ask for advice on how to keep the bed in optimum condition and the information I receive is always courteous and any spare parts arrive promptly and are easy to install. My sleeping patterns have improved significantly since I bought my bed and I only have praise for both the construction and the ongoing customer service.
by - written on 22/10/09, updated on 24/11/09 (Somewhat useful, 220 readings)
After extensive research via the internet, magazine articles and advice from my family GP I decided to buy a new bed, the biggest problem I had was selected a suitable model from the multitude of manufacturers online and on the high street. The thing that swayed my decision was a craftmatic review written by a satisfied customer and I ... Read the complete review
by A decent sales rep - written on 18/09/09
I have seen this lot on Watchdog The scummy salesman asking the old lady that she would have to go into a home and have someone "wipe her bottom.." beyond indecency! If they ever came anywhere near my parents theyd discover a new way of walking - bastards like this should be put out of ... Read the complete review
by clare elemam - written on 01/09/09
they have ripped my mum off £100 deposit, told her she had won £500 voucher but when the sales person came round didnt know anything about it! just cancelled direct debit with the bank but wont answer on the phone to cancel the delivery. how those people can come in to houses and ripp others off. i even phoned the police but the stupid sales man even wormed is way out of the questions and with my mum signed up.
by john hay - written on 03/08/09
Thanks every one for your reviews, i was just about to go for a training course, with this shower of con's as my first sales job. thanks again, will not be working for this lot iam dissapointed as i thought i had found the perfect job ohh: well back job seekers.
by sue chadwick - written on 26/06/09
We almost got conned too. Yesterday the salesman spent 4 1/2 hours at our home demonstrating the bed and the massage. We are both early retired through ill health and have diabetis and ashtma and arthritic conditons between us.The bed seemed a dream solution to our bad sleep. We only get benefits so he told us he could do a special deal and rang the manager who gave us the five grand bed for 2.5 grand on finance. In the end we agreed. Then we saw this site and we knew we had been conned.I rang to cancel and he said we could have the bed for 1.8 grand!!!I have stopped my cheque and cancelled. It's a con.They pray on sick people. How do they sleep at night?Thank you for saving us a lot of money we don't have.
by colin - written on 12/03/09
same here mother conned, but got it canncelled,,went to trading standards who rung company and got delivery stoped...just bought same type of bed from Dreams but double for £1100 with 5 year motor garantee and 10 year mattress garantee,,not the £3700 pounds craftmatic wanted for a single bed,, lucky i wasnt in the house when their saleman called i would av launched him into orbit honest
by Me - written on 29/11/08
Just had a visit from two salesmen this afternoon at my Mothers house-she wanted me to be there and it's a good thing I was! Salesmen were at least polite and pleasant enough, but quite pushy of course. Phoned two previous "customers" for them to give recommendations. I do wonder if they were real and getting paid a bonus per ... Read the complete review
reviews about Craftmatic Adjustable Bed