Why is the Customer Always WRONG (Curtains)

Member Name: Marilyn Laurence

Product:	Curtains
Date:	07/03/08 (181 review reads)
Rating:

Advantages: none

Disadvantages: costs more money than the discounts given

Hillarys Shutters - as a supplier to them myself I felt good about order from them. The order was placed early December - they banked the cheque late Jan. I lost my phone line for 1 week causing me a loss of business, other accounts were affected too. Their reaction it is my fault! Delivery promised later Jan - now March and hey I might get them in the next week - yipee - again not their problem as they kept me informed.
The fact that they don't care I will never use them or recommend them seems to me to be really absurd - never heard of customer retention or customer satisfaction or word of mouth - obviously now we know why they spend so heavily on advertising - no repeat business.
Any discounts originally received have been overwritten by my loss of monies and business. Hey don't worry apparently it's my problem too. When did the customer get to be ALWAYS WRONG

Summary: Will not use or recommend again but hey they don't care anyway