27/10/09
It's not just us then. We ordered our bed in mid-September and were informed that the bed would be ready for delivery on 20th October. This quickly changed to the 27th October, but I was ok with this. We called one week before delivery was due to confirm that everything was ok, as we had to dismantle and dispose of our bed as we were having new carpet fitted. This was confirmed by "Customer Services", so we went ahead with our plans only to be called 24h before supposed delivery that the bed was out of stock and would not be delivered until 24th November (one month with no bed, not happy!). We spoke to the Warehouse team, then the store, who both absolved themselves of any responsibility and told us to contact "Customer Services". They were no help, but I managed to get to the Customer Excellence team who offered some compensation offers, but this would still mean no bed for a month (unless it was "in stock"). I just wanted to get away as quickly as possible, so asked for a full refund at which point they told me that they would be deducting the cost of £14 for the "complimen tary" pillows that were given with the order. I concur with all of your comments and will be writing to the MD (they would not give me the title of the head of customer services) to see if they understand the rubbish service that is provided. I urge you never to use this company, as I went to our local bed store and got almost the same bed for £250 cheaper and it will be with me in one week. If you want to get to the Customer Excellence Team, the number is 01628 535353, but I had to kick and scream to get this number.