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Dreams otherwise known as nightmares!!
Author Name: Dreams enermy
Disadvantages: Poor customer service, poor quality goods.
To cut a long story short, we purchase a mattress with Dreams in early Jan, surprisingly I got a call from the delivery driver within the timeframe set. The mattress turned up and whist the driver went to collect it from his van he asked me to sign for it, stupidly I did and never again.
Once the driver left I unwrapped the mattress with my finger at the top because the packagin was so dirty and was left against my magnolia walls. Once I pulled the packaging down I was shocked to see a huge slit about 6" long and very deep. I phoned the delivery driver straight away who came back and had a look, he advised me to contact customer services and they would send me a new one. On doing so the driver in the mean time had phoned them and said I had opened the packaging with a knife, what a load of rubbish. After several visits to our local Gillingham store and phone calls we finally got an independant person to come and see the damaged mattress. A guy came from EcoMasters and explained that the mattress had def been cut with a stanley knife, this I dont have access to. He said we looked like respectable people and if it was down to him he'd replace the mattress. Well guess what Dreams said no!!
I would never ever use them again and make sure that everyone I speak to is fully aware.
DON'T BUY FROM DREAMS YOU WILL RECIEVE DAMAGED GOODS AND HAVE NO CHOICE BUT TO KEEP THEM.
I had planned to take them to the small claims court but that will prob cost me more than the stupid mattress.
Summary: Dreams believe their staff over the customer. Sorry but I thought customers were always right!!
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