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STAY AWAY FROM THIS APPALLING COMPANY
Author Name: Jane Smith
Advantages: NONE WHATSOEVER
Disadvantages: POOR QUALITY BEDS, TERRIBLE CUSTOMER SERVICE,
My whole experience with this company can be summed up in one word - DREADFUL
Terrible quality beds, absolutely awful 'customer service'. Primarily we bought from this company because of their 'comfort exchange' which has turned out to be a very costly experience.
Our first bed was of such poor quality that on the advice of a bed 'expert' at their store we exchanged it for a more expensive one. This has turned out to be even worse than the first one and now we are looking at exchanging again for yes, you guessed it, an even more expensive one again! All in all we have increased our expenditure with Dreams by over £500 from our original bed cost! Having now taken the time to look at beds elsewhere I realise that most of the beds at Dreams are of very poor quality.
Each time I have had to deal with their customer service people it has been an awful experience as they are rude, agressive, and speak to you as though you are the enemy.
If I never see another Dreams store again it will be too soon.
Summary: BUY YOUR BED FROM ANYWHERE BUT DREAMS
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