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DREAMS BEDS.....DO NOT BUY FROM THIS COMPANY
Author Name: Angry
Disadvantages: absolutely everthing
On 11 th March we ordered a bed form the Aintree Liverpool Branch after being told it would be delivered in 2 weeks. This didn't happen, however it came on the 1st April, only to discover it was the wrong bed. We returned this bed and was told it would be another 3 weeks before another one could be delivered. As we had people coming over to stay from Ireland we decided to cancel and a refund was agreed. Now the catalogue of events that follows is unbelievable. We have rang CUSTOMER SERVICE 14 times and spoke to every single person working there, only to be tolde time after time "We are very sorry the refund will be in in 7-10 days "
As a final resort we thought a recorded delivery letter giving them 7 days to refund would do the trick....not a chance. In desperation we rang Trading Standards who wrote to them and lo and behold a refund has been given on 20 5 11. It has only taken them 51 days in this day and age of super technology. So therefore I URGE people not to deal with this company as they are all trained in the art of lying through their teeth. Oh did we mention we are pensiners and that my husband is disabled. We have been sleeping on a mattress on the floor. THIS ABSOLUTELY DISGUSTING CUSTOMER SERVICES.
I have given this company 1 star as I was unable to give them no stars.
Summary: I have since ordered a bed from Bensons .....excellent service
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