We ordered our bed in September from the Dreams Shop in Elgin - The staff were all polite and friendly, and we were shown various beds till we found one that suited our needs and our budget. We placed the order (and were told at the time that the bed was out of stock till 4 November) - that came and went , no phone call (tried customer services but gave up after 45 mins)- we into store at the end of November and spoke with the manager (Phil ?) who was extremely helpful, he called customer services himself (30 mins and a coffe for me while waiting) for him to be told that it was due in this week (he asked them why no call to me the customer answer was "We are too busy") - for that he got us our delivery charge refunded. The manager gave us a telephone number for the delivery company so we could track when delivery would be. Delivery company were supposed to calls us with a delivery date and time - that never happened. We called them on the Monday, and were told its on its way today, already on the van. (Good job we called them !! we were on our way out)

The bed was delivered by a compnay called G&M (If anyone from Dreams Management reads this - I would advise you get rid of this company to do your deliveries - very unprofessional, scruffy, dirty, and smelly men that I had to let in my house, at first they dumped the bed at the door, but after some persuasion took it to our bedroom (with a few comments about "not our job" & "weve got another 20 deliveries to do")

Overall - In my opinion if you have any problems go to the shop 10/10 for the staff in Elgin. The bed we have (albeit late) is superb, the customer service department is awfull (1/10), the delivery company is worse (0/10)