Late 2013 we treated ourselves to a new corner sofa and chose to go to a DFS store. Maybe that was not the best idea.
The store was not that large but had a good collection of different sofas. They were set out in mini “living room” scenes with armchairs, coffee tables, lamps etc that helped to give you an idea of how it might look.
Most of the sofas were available in different colours and materials and this information was included in sample books near each sofa.
We managed to get around two sofas before someone approached us, not too pushy but made sure to give us his name and stressed to call him over when we found something we liked.
The layout seemed to suggest that different staff monitor different areas of the store, so when we crossed over this invisible boundary another staff member came up to us. This happened once more. The other staff we saw, were already dealing with people so that gave us a little breathing space.
When we found the sofa we liked another guy swooped in and discussed options such as colour and material. After 5 minutes discussion we noticed the original staff member hovering in the background which was a little off-putting.
The guy who dealt with us was a typical salesman, overly enthusiastic, trying too hard to be interested in us, pushed on extras we didn't want, over-sold the item and was generally annoying.
He promised the item would be delivered before Christmas (ordered in November) and confirmed everything. He even rang the warehouse to make sure they had one in the colour/style we wanted. We paid out deposit and left.
When I went in to finish the payment he managed to confused me regarding adding an extra warranty. He had originally discussed the original warranty that the sofa comes with and he discussed the “extra” warranty he failed to even state all this information was something additional!
Felt like I was being played. Since I know many salesmen are on commission and get more for warranties this was rather frustrating.
We were given details of when the item would be delivered. When it never showed up we chased it, went through several people before someone stated that the sofa had been ready for delivery but had been damaged when putting it on the truck. They didn’t have another left hand corner sofa so they had to sort another from another warehouse.
No one contacted us about this which was extremely frustrating because I had taken a day off work to be in for this delivery. I don’t even think they apologised, just explained the issue. I can usually keep my temper if people acknowledge the issue and apologise.
They failed to give any details on how long it would take for this to arrive and all the chasing was done on our side.
The sofa was NOT delivered before Christmas as promised and in fact was late in February when it finally arrived. We just got a message stating “to be delivered X date” so I had to call them AGAIN and get it scheduled for a date I would actually be in.
The delivery men were good, careful when bringing it in, cleared away all the packaging it was wrapped in and put it together. They were efficient and friendly.
The sofa itself is good, very comfortable, colour and style is great. I also like the fact it can come apart for easy moving (we just rearranged our living room and trying to move a large corner sofa would have been a nightmare).
We are happy enough with the sofa and it is almost a year old and there have been no problems. Some of the comments I’ve read on forums suggested some of the sofas were splitting or sinking after a few months. We have found no such issues with ours (so far)
The sofa cost just over a £1000 and I have been happy with the price because the quality seems to match the price.
We did take some warranty out regarding damage (even covered pet damage) so with four cats (and a clumsy partner) that was fine. The cost was pretty reasonable and just added to the cost of the sofa. However I wanted some documentation stating what our warranty was etc.
When I rang DFS stating I had not received anything to state what warranty we had purchased, when it expired or anything they stated they didn’t do that and it was “all on computer”. Not great. I did manage to force them to send me a little brochure type document that stated the cover and our order number was attached but I am dubious about how they will react if we ever have to claim.
The sofas are pretty good, though I do feel you need to choose wisely as we found a few that felt very shoddy.
The salespeople were overbearing and keep an eye out for their tricks while they try and pawn all the extras (most you won’t need) onto your order.
You will get pestered around the whole store which is NOT a pleasant experience and don’t be surprised if you don’t get delivery when they say they will deliver.
Overall it is not exactly a place I would recommend. If this sofa continues to be good, I may get my next from there – depends on whether I can cope with the annoyance of the staff and the bad delivery issues.
I bought a 4seater sofa with chaise and a two sweater sofa 3years ago costing me £2000.After a couple of months the chaise came unattached from the main sofa and had to contact DFS to come and fix it.They did this and since then I have had no problems with the structure of it.My complaint is that the cushions have sagged and the leather creased after a short amount of time,according to DFS this is natural wear and tear.I had to wait 5 months for my sofas but I was told when I ordered it I could expect delivery within 3months,also I paid £2000 cash but the salesman was really upset about this as he would not receive his commission from me taking the finance! I always thought cash was better!!!
After paying such a huge amount of money I expected better quality.
please anyone who reads this pleaseeeeeee don;t buy from this company i bought a beautiful suite called the ellesse after 2-3 months cushions sagged we were told it was the way we were sitting, manager then came out got cushions fixed told him the material on the furniture looked liked it was coming away in threads .was told it was ok cushions sagging again after 2years my suite is away to b recovered but not what i want it's the material they picked i had to choose the colour which did not go with my colour scheme after all i think when u buy a new suite u buy other things to go with it . i bought a rug, lamps, wallpaper which was not cheap. any way my suite is not back yet will let u know how it turns out but please read reviews before u buy from this company, it dosn;t matter where their stores are located it;s all the same furniture i live in inverness as far as im concerned their furniture is only fit for looking at pleaseeeeeeee dont buy thanks for reading this
Who are DFS to me?
DFS have a massive show room in Darley Dale which my Husband and I like to wander around when we are in the Matlock area. The show room is well set out with lots of sofa's, dining suites and general living/dining room furniture. Lurking around the show rooms are desperate sales men trying to sniff out whether we are peruses or purchasers. On most occasions we are peruses who just want to have a wander around a warm show room after a windy walk around Matlock and a crafty sit down in the reduced/returns warehouse.
The show rooms are well set out and display the furniture beautifully in a perfectly manicured setting that does not involve teenage children a dog and a tired Husband (My sisters lounge actually looks like a show room at DFS).
In my mind DFS have a constant sale but after speaking to one of the sales men I was told that DFS only have a two sales a year, the Winter and Summer sale. The rest are just special offers.
What did I buy?
Around 10 years ago my Husband and I decided to splash out and buy a brand new three piece suite as we were sick to the back teeth of second hand purchases and well meant tired sofa's being gifted to us. We were not sure what we had in mind but we fancied having two sofas rather than the traditional sofa and two chairs.
After being harassed by salesmen when we first entered the show room we were then left alone to look at the offerings. There was much resting of bottoms on leather sofas, reclining chairs, cushion backed monstrosities and the more traditional style three pieces.
What actually and surprisingly caught or eye were two large three seater sofas that had been pushed to one side in a corridor. They were massive and beautifully made in a Chesterfield style. We even liked the fabric that they were made of. We waved a sales man over and asked him about the sofas. He told us these were a cancelled order and if we wanted these sofas we would have to have them as they stand rather than pick our own combination of fabrics and colours.
After a little more sitting and stroking and even a family lay down to make sure they were long enough for a crafty afternoon nap we decided to take the plunge and ask how much they were. To our surprise they were £700 a piece. We were sold.
The salesman then talked us through the paper work as we opted to pay over three years interest free. He also talked us into paying extra for scotch guarding and delivery was around £70. The sofas come with a 10 year guarantee on the frames and I can't remember what the guarantee on the fabric and springs was I just know that they would come out and clean stains and replace springs if necessary in the first year. As the items were ready made they were available for delivery within the week.
My next purchase from DFS was around 4 years ago. We wanted a bed settee for the childrens lounge. Again we were pounced on by eager sales men, so after six years the format had not changed. We meandered around and made our choice after an energetic display of putting the bed up and down and an invitation to lay on it. Again we went through payment terms, declined scotch guard and paid the extortionate delivery fees.
My original sofa purchase was delivered by two friendly chaps. The wooden feet needed removing from the base of the sofas so they could be squeezed through the front door. Nothing was too much trouble. They reattached the feet, put all the cushions on, removed the packaging and made sure I was entirely happy before I signed the paper work.
My sofa bed delivery 6 years later was a more rushed affair. The paper work was thrust at me to sign as soon as I answered the door and then the sofa was deposited in the childrens lounge with little ceremony and no removal of packaging.
After the purchase of the sofa bed I noticed springs missing from the bed part. If the delivery men had done the job properly the missing springs would have been noticed and installed at point of delivery. I had to phone the customer service which was a quick and polite experience and within a week a man arrived with some springs which he installed.
Standing the test of time.
My two original sofas are still going strong. The frames are still sturdy and the springs are all intact. Sadly the fabric is starting to look worn on the cushions and two years ago we had all the roping on the edge of the cushions replaced.
The sofas have seen numerous bottoms and have been a corner stone in our family life. They are the item we miss when we go camping and what we all rush through the door to sit on as soon as we get home after a long day. The sofas have proved to be incredibly comfortable. The sponge in the cushions is still quite firm after all this time.
The cushion covers have been stripped and gone through the washing machine on a delicates cycle a few times over the years, despite the covers not being machine washable, and have come through fine. The arms have been thoroughly scrubbed and come up like new every time.
I do swap the cushions around to promote even wear and the sofas get vacuumed regularly to remove dust. The sofas are incredibly well made and very heavy. I can not fault them at all.
My second DFS purchase of a sofa bed has not faired as well. The bed mechanism has seen better days as the supporting bars are very thin and bend easily. The supporting fabric of the bed is trampoline like and only good for occasional use as the supplied foam mattress is incredibly thin. Most people end up complaining of back ache after a night on this
When the sofa bed is used as a sofa it varies between comfortable and uncomfortable depending on where the cushions of the cushion back are placed. The base cushions are not foam they are made of something resembling a giant cushion and as such need plumping up each day to remain in shape and firm. The four back cushions of this two seater sofa were initially bouncy and firm but are now somewhat flat and shapeless.
The leather arms have worn well and look better now than they did when purchased.
The fabric of the sofa bed is wearing well and again has visited the washing machine and come through the other side in good condition. The leather arms of the sofa have been wiped over numerous times with a damp cloth.
The sofa bed is light and easy to move and in my opinion is not as well made as my much older sofas in the lounge.
I am very pleased with my older sofas and as the frame is still in good shape I have already got a quote for the padding, cushions and fabric to be replaced which works out much cheaper than buying new sofas. The man at the upholsterers told me that older DFS sofas were made too much higher standards and once re-upholstered it will be like having a brand new sofa at half the price of its modern counterparts.
I am not as pleased with my sofa bed purchase. It still looks in good condition despite the sofa bed mechanism being past its best but I can not see it lasting for another 6 years. Sadly I feel it is destined for the local tip.
I still have the occasional wander around DFS but never see anything I like. The sofas now seem to follow passing fads and don't seem as well made. If you want to purchase a brand new sofa with easy payment terms then DFS is your place. I don't think the sofas are made to stand the test of time now so I am reluctant to make further purchases from them.
I am still happy to give DFS 4 out of 5 stars as I have had ten good years from my original purchase. I am deducting one star for the sofa bed and the expensive delivery charges for an item that it is obvious you can't take away in the back of the car.
Thank you for reading.
I recently bought a dfs sofa which is called plume, the cuddler is fine but the 3 sweater is terrible when you sit on it it's very squeaky has anyone else got this problem with the plume range?
It was about six months ago we ended up with a new sofa from DFS, in one of those "window" shopping situations where we'd gone out for something else entirely, wandered into DFS for a browse, and ended up falling in love with a lovely L-shaped corner sofa which was destined to replace our previous three piece suite which had seen better days (destroyed by cat) and was a bit cold in the winter being made from leather.
The sofa we ended up with was called "Desire Fabric Corner Sofa" in Mocha, which is actually much nicer in real life than it looks online. It was available in different colours and with varying degrees of filliing to the seat cushions (hard to soft), with additional chairs, and different combinations of seats and computations available. We have an old Georgian house with big rooms and high ceilings, and had previously talked about getting an L-shaped sofa to make the living room look a bit less sparse, so when we saw this one we decided to get it on the DFS interest-free credit scheme, meaning we could pay it off over a few years, keeping within out monthly household budget.
The sofa has proved to be excellent quality, although the sales advisor in the shop did advise us that it would require "plumping" daily as we had opted for the soft filling which can look a bit worse for wear if you don't keep on top of them. In fact, my husband and I tend to have our own favourite spot on the sofa, and I've noticed if we go a few days without pluming the seat cushions, they start to mould to the shape of our backsides! However, we have been keeping on top of this by plumping every few days, and we were also warned about it so we couldn't really complain.
Our sofa slots together with it being L-shaped, and this has never caused any issues. The delivery men who delivered our sofa explained how we should move the sofa should we ever wish to move it. We have had no issues with any of the fabric looking worn, and I'm really pleased with the quality of our sofa, and the accompanying chair. We have a ten year guarantee which is reassuring, as it covers us for any accidental damage, or damage caused by pets. We were told in the shop that we could call them out at any time for any accidental damage, and if they had to they would replace all the fabric so it would match.
I can only comment on our experience with this sofa, as it's the only one we've had from DFS. However, I can also add that after we'd seen this one, we took a look around some of the other sofa stores on the retail park we were on at the time, just to check we weren't missing anything, and the DFS ones seemed the best quality and nicest designs in our opinion. The customer service was also excellent, and although it's an investment, you get a good deal with interest free credit, and also the ten year guarantee which gives peace of mind. I would say to get down there before the sale ends, but we all know that the DFS sale ending is about as likely as world peace, so take your time......
(Review may also appear on Ciao under the username Gingerkitty)
My husband and I purchased a Savoy chair, two sweater and three sweater sofa (plus foot stool) from this range for approximately £2,500. No problems with the delivery. The leather looked a little more uneven than the display suite in the shop, but improved after conditioning.
After less than two months use I noticed there was a slight indentation in the arm. I contacted DFS and within a week and a half an upholsterer visited. He took the chair apart and replaced the part that had buckled in the arm. He was very professional and did an excellent job. He advised me not to put any weight through my elbows on the sofa arms as the same thing could happen again.
Approximately five months after this the seating section on the 3 sweater sofa broke. Once again excellent after care service. The chip board used in original construction was replaced with marine ply.
Two months after this the seating section at the other end of the 3 sweater sofa has given way as the previous. Presently waiting for upholsterer to visit.
I am concerned about the after care I will receive after I have finished paying for the suite. I have requested that hey reinforce all the seats. I will let you know if this happens.
I'm happy with the look and comfort of the suite, but believe the internal structure is of a very poor quality.
I would not buy this suite again.
I moved in my house nearly 5 years ago now, and one of the first things I needed to buy was a sofa to sit on! I didn't look anywhere else other than DFS as it was the first shop I went in, and I found a sofa and chair that I fell in love with and didn't want anything else! When I went in the shop, in Bolton, Middlebrook, I was not hassled by the sales staff. They asked me if I needed any help, and just let me and my boyfriend wander round and look for ourselves, which was great, as I hate it when you can't look properly because a salesman wants your sale and won't leave you alone!
When I had seen a sofa and chair that I liked, a salesman came over straight away and sat down with us. We chose the Joele style sofa and chair, I will add the links to the DFS website at the bottom of this review if you want to look at them, they are gorgeous! We chose it in black, after the salesman gave us all the different samples of fabric we could choose. This style of sofa came in about 10 different colours which is great, as there would be a colour to suit everyone. The sofa and chair was in black in the shop, and I think this is why I went for it in black, but now looking back I think I should have chosen a better colour. Even though I love this sofa, I would never ever go for a black sofa again! It shows up all the bits, and has to be hoovered every single day, sometimes twice. Especially if my cat every goes on it, the cat hairs show up so much.
When I chose my sofa I could choose it in a 2, 3 or 4 seater. I chose a three seater and I could choose from a different range of cushions for the back too. The chair I chose, is a round swivel chair which looks so stylish and I always get comments from people saying how much they love this chair! I had never seen one like this before, and you can swivel round the whole way round in it, which is great and very handy at times!
This sofa is comfortable to sit on. I don't sit on and think oh my god this is sooo cosy and comfy! But when you are sat on it for a few hours watching the TV, it does not feel uncomfortable, and does not hurt my back or anything. I can sit on it for a good few hours comfortably. It supports you well, both the sofa and chair. The swivel chair can fit two people on, but it is a squeeze. The cushions on this sofa go flat very quickly, I am forever plumping them up! They have not gone misshapen, but do not look as plump or as nice as they did when I first got them. DFS told me to hoover these every week, and I actually hoover them every day, and the fabric is still good as new, it has not worn down at all. There are a few plucks on my sofa, but I think that it my cat's fault.
I also purchased a foot stool in the same range at the same time as my sofa and chair, and this is so handy. It is black, and a good size, and I can fit so much in it. It is the same height as the chair and sofa to put your feet up on to, and is a good addition and I am glad I bought it. My cat adopted it though as her chair to sleep on, and the fabric has worn down so much where she has slept, that there is nothing left, it is not black any more, and it looks awful! That is just my cat sleeping on it! I have had to put a black throw on it folded up, so it blends in, otherwise this would have to be chucked away. I rang DFS and they said they could not do anything about general wear and tear of the fabric, even though this happened after less than a year of having it. But they did come out when the fabric on the swivel chair came loose, they pulled it tighter and stapled it back down again, and I couldn't fault them for doing that. They arranged a time to come out, and came when they said they would, and the bloke was really nice. He was in and out in 10 minutes, so it didn't take up too much of my time repairing it.
Other than my footstool fading and wearing down, the fabric on the rest of my sofa and chair still looks as good as new, it has not faded in colour, and it still looks stylish in my front room. On the DFS website the chair I bought, is currently selling for £725, when I bought mine nearly five years ago, I paid £525, so it has gone up a fair bit in price since! I would still be happy to pay this though, as I love my chair! The 3 seater sofa is currently selling for £798 and we paid £725 for it so this hasn't gone up much. The foot stool we paid £199 for and is now £209. This was well overpriced, and we also took out a £150 deal to cover our sofa if it got a stain on it. DFS will come out and replace the fabric or clean it for us, if it gets stained, but so far we have never stained it, so have never had to use this.
DFS offer interest free credit on all their sofas. We did ours over four years, and it was around £36 a month, so it was really affordable for us, and this allows anyone to be able to afford a new sofa! The stain protection, even though it was £150, it was only about an extra £1.10 a month over the four years so we thought we would go for it because of this.
There are so many different styles to choose from in DFS, they are all so stylish, and comfy, there is something for everyone. The store was set up nicely and there was lots of space between the chairs to walk round. It was a nice pleasant experience buying my sofa from DFS! I bought mine before I moved into my house, and DFS kindly offered to hold it in the warehouse until the day I moved in, and they delivered at the time they said they would when I moved in my house. They set it all up in my front room for me and I couldn't fault them at all. My sofa was ready within three weeks of me buying it so this was great service.
I will definitely be buying my next sofa from DFS when I come to need one again, and I cannot recommend them highly enough. They have gorgeous comfy sofas, affordable payment plans, and friendly and helpful staff! The links of my sofas are below!
I never write reviews but thought your branch in Edinburgh (Jewel) deserved a mention.
After purchasing a sofa (and not taking out extended warranty, my stunning sofa started to show severe colour fading. I was very disappointed and starting googling the same issue To see where I stand. 9 out of 10 reviews were awful so I expected the worse.
I had your leather expert out who assessed the issue and did ask lots of 'incriminating' questions as to how the fading started (doing his job). I got understandably upset at the thought of DFS walking away from me for not taking out extended warranty. I specifically remember your man saying 'we won't walk away from this, that's not what we're about'
I got a call the following day from a lady in store saying that thy would fully reupholster the sofa at no charge and offer a replacement couch in the mean time (even though I said it wasn't necessary), she insisted, she also suggested I pop in store to chose my colour if i want to change. They even let me take the samples home to see how it would look with my decor.
Chaps in store were so helpful and advised us on the best colour for durability.
Old sofa picked up, replacement delivered same day ( well within stated delivery time, always prompt ). And new sofa delivered 2 days later, gorgeous. This was all done with excellent communication with the store, always called myself and partner to update us.
I am a very happy customer and would not hesitate to recommend DFS. Your in store staff, leather expert, delivery drivers and couriers of the Edinburgh store are a credit to your company, please pass this on
hi i bought a 3 seater and 1 seater sofa from dfs and this set is the worst set of sofas i have ever purchased they sink in right down and if i sit in the sofa for over an hour i get back pain and a very saw bottom as i am stil very young i cant be doing siting on these sofas and start suffering from back pains at young age. realy bad stuff. never again
We purchased our sofas from DFS 3 years ago when we had just moved in to our house. I was very impressed with the range and selection available in DFS, as well as the store itself. Having never previously purchased sofas, but having a very definite idea of what we were looking for, the store was well laid out with colour schemes as the theme as well as having the fabric book on each sofa showing what other colours they were available besides the colour of the display model.
We opted for our sofas - cream cushion backed fabric sofas (2 and 3 seaters). These were quite expensive at over £1,000 each - which is a lot of money to me and, looking back, it was rather extravagant to spend so much, but we had been saving up for ages and wanted to treat ourselves. The sofas themselves were delivered very quickly and we purchased then with one years free credit (disappointed that there was no advantage offered to paying up front).
Three years on, we still have the sofas and I have been very pleased with their quality. We paid a little extra to have them chemically coated so that spillages would wipe off easily and not stain and this has seemed to be a wise decision as they have remained stain free despite the addition of a toddler to our family. We have noticed that the fabric has discoloured slightly over time and the seat cushions have 'given' slightly, but I would expect this from a sofa. The cushions are filled with feathers and do require a lot of plumping - and a lot of feathers seem to make their way over my lounge - but they do look and feel good when plumped. I don't think I would buy feather filled cushions again, despite the comfort factor, as it is annoying finding the feathers everywhere - on the floor straight after hoovering or attached to your clothes.
I think that, when I next purchase sofas, I will definitely look in DFS but I do think their ranges can work out expensive - and the next sofas we purchase will definitely come from a tighter budget. There is some truth in the adage that you get what you pay for as I really can't fault the design or quality and we do often get comments from guests on how lovely they are. For me though, there are other sofas that would do the job just as well and look just as nice at a fraction of the cost. Our sofas were somewhat of an extravagence, but I can't whole heartedly say I regret spending the money as we have had such good use from them.
I have recently bought a pillow back lounger sofa in the Carnival range from DFS. So far I have no complaints. I went to the store for a 'test sit' and subsequently ordered it online. A few days later I received all the relevant papers and then I got a phone call from my local store giving an approximate delivery date. A couple of days before it was delivered I had another phone call giving me the date and approximate time of delivery.
The delivery men even phoned me half an hour before they arrived which was handy as I was still in my dressing gown. They placed the sofa where I wanted it and took the packaging with them.
The sofa itself is hugely comfortable, my stepdad slept on it for a night and slept well. I have fallen asleep on it many times and not woken up with a screaming back. The sides are made of leather (I am assuming faux but doesn't look cheap) and the back cushions are huge and soft. The cushions on the seats are quite firm and keep their shape.
All in all, I am very happy with this sofa. On one side it has a litte footstool and a longer seat so you can put your feet up after a long day.
Highly recommended and 5 stars to DFS for both their product and their customer service.
I bought a leather 3 seater with chaise from DFS Basildon 2 years ago at a cost of £1000. I designed my whole lounge and the furniture I bought, around the sofa but I didn't really use it much for the first 6 months. There is only me here, and it wasn't till I bought a laptop that i used the sofa and found after sitting on it for a couple of hours, the seat sank alarmingly and it became extremely painful for me to sit in it for any length of time. I swapped ends as the chaise end had sunk beyond use after 2 or 3 months use. Then the other end became the same. I called DFS and they sent a man round with some dirty foam rubber and a staple gun. He turned it upside down and put a layer of 2" foam under the seat (that kinda tells you what the construction is). It made little difference and I cannot sit on the thing for longer than an hour without my back becoming extremely painful.
I made sure I sat on the model in the shop for a good half hour or so, and it was so comfortable. Thissofa has never felt anything like that model.
I now have to try and get rid of it and then do without anything to sit on while I try and find a replacement. I live alone and do not have anyone to help me get this thing out of a first floor flat and get a replacement in, so everything has to be paid for through the nose. I rue the day I ever set foot in DFS.
We bought two, 2 seater leather sofas a year ago. The seats are now sagging and are at an alarming angle. The leather is not the colour I was shown in the store, (about 20 shades darker) There are no children in the household, so they do not get rough treatment. Our last leather sofas from Next lasted for 12 years and would have gone on for longer. The store are not interested when you complain - they have plenty of reasons why you are wrong. I was complaining about the construction and they sent a man who said he only dealt with the leather!I will never, ever buy from them again. They have been a complete waste of money. Do not go near DFS even if the prices look good. They are completely unethical and ruthless.
Very unhapy with the sofa bed, bought a new sofa bed 4 months ago, but it feel very different then in the shop, sof/bed is very uncomfortable, much softer. When I called customer service with complain they seemed very strict and bothered. I have a visit from manager tomorow, but don't expect much as I red a few thongs about DFS NOW- too late. I believed that such a masive sofa label would guarntee a good qualitu :(