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Great looking settees, not that sturdy
Member Name: meumeu77
Date: 03/12/08, updated on 03/12/08 (1734 review reads)
Advantages: They have a wide range of great looking settees, o% interest free credit
Disadvantages: Our fairly recent expensive settee is sagging despite promises it wouldn't
Having purchased settees on 2 separate occasions from DFS, I thought I'd give you my view on them.
We first bought a fabric settee 5 years ago when we lived in Norfolk. The shopping experience was pleasant enough. The store we bought it from was spacious enough but not huge so we didn't struggle too much to decide and picked one fairly quickly. At the time they offered one year free credit, which we took.
The settee was sturdy and comfortable and we got some good use out of it for 3 years. It survived a move to Yorkshire but unfortunately our cats liked to dig their claws in the fabric and my husband made a massive rip on one of the arms by trying to unsuccessfully move it upstairs.
So here we are back in DFS, a different store this time. Much bigger. Our heads were spinning at the sight of so many beautiful settees and chairs. They sure know how to arrange them so you are automatically attracted to them. My husband had to reason with me a few times as I felt like buying some really big settees, which he assured me wouldn't fit into our new house.
So we went for a corner leather settee with matching chair. Gorgeous. We couldn't wait to have them delivered. We got given 2 years free credit just over 2 years ago. We waited 13 weeks instead of the up to 12 weeks delivery time.
We paid a high price for a sale item (ok, I know, DFS always have sale on...) £1200 which I finished paying off only recently.
The lady in store assured us the quality was superior and that the settee wouldn't sag. Well, we're by no means overweight but the settee is sagging and we don't even sit on the sagging part that much.
At first, the settee looked great and was comfy, it's still comfy to a certain extent but is sagging which I don't think you should expect from a settee + chair at that price.
I am looking into our paperwork now to see if we have any come back on this and will amend my review accordingly.
But having read a few reviews on their customer service I'm bracing myself!
Summary: Hit or miss, you may get lucky or not