Great range, pity about the attitude (DFS Sofas)

Member Name: bex_boo

Product:	DFS Sofas
Date:	08/07/09 (371 review reads)
Rating:

Advantages: great range

Disadvantages: poor attitude of staff

DFS have a great range of sofas to chose from. You can have pretty much any combination of sofa your heart desires, leather, fabric, corner, armchair, 30-seater, 2-seater, accessories..... the list goes on.

I bought a leather corner sofa in November 2008. When I placed the delivery I told the guy that I was not going to be completing on my flat until a specific date. He made note of this date on my forms and assured me it was not a problem and the sofa would not be ready before then anway.

2 weeks before completion, I was called by DFS to say my sofa was ready and they were delivering it tomorrow. I told them no, because I don't own the property yet. They got very shirty with me and told me they would deliver it to my current address and moving it was my problem.

I told them to check their paperwpork and that there was no way I was taking delivery until the date I had told them. They finally agreed after admitting they had made the mistake, But I was never apologised to.

The sofa was delivered by two really lovely and helpful guys. However, I stupidly opted to put it together myself (I was painting at the time and wanted to leave it covered and in two pieces so I could work around it easier). However, this was a mistake. If they offer to put your sofa together for you - TAKE IT! Mine has fallen apart so many times. I am so bored with having to shove the corner pieces together on a daily basis.

i think the fitting problem is down to my inexperience rather than a quality problem, but the DFS attitude did put me off them slightly.

Summary: sofas are fine - but get the delivery staff to put it together for you!