Newest Review: ... chairs, and different combinations of seats and computations available. We have an old Georgian house with big rooms and high ceilings, an... more
bad customer service
Member Name: nicnicfrilly
Advantages: good range of quality sofas
Disadvantages: bad customer service
We ordered our 3 and 2 seater leather sofas on the 29th October (dont remember the sofa name) with guaranteed xmas delivery.
When i ordered i told the salesman how my front door and living room door was positioned and took the measurements in and he assured me it would be fine.
I didnt hear nothing until the 22nd of December when i got a phone call telling me it was coming the next day!! not much notice as i needed to take the day off work, I managed to get my mum to agree to house sit while the sofa came so i could go to work.
The next day i got a phone call from my mum saying that the sofa had come but they couldnt get the 3 seater in the house!
I then got told by the delivery man that there was no way it was going in so they were taking the 3 seater and the 2 seater which they hadnt even attemted to get in the house back and someone would ring me within the next hour to sort it out
4 hours wen by and i didnt get a phone call from anybody so decided to ring myself, they basically and bluntly told me i could have two 2 seaters or nothing and id have to go and choose another style.
I agreed to two 2 seaters, got the next one delivered the next day and have only just got my other one, today 25/02/2010.
I havent recieved my leather care kit which they have put on the invoice and are charging me for, i didnt even get an apology for the salesman falsely stating that it would fit in the house.
Im happy with my sofas but i will never use DFS again
sorry for the long rant haha
Summary: great sofas but they need new employees
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