Dolphin Bathrooms in General

After reading some of these other stories I suppose we are lucky that we do at least have a fully functioning bathroom that looks good and has caused us no further problems; however, i paid £8000 for this bathroom and it is by no means perfect. It has not been finished to the standard i would expect for teh most expensive product on the market!! So definitely not value for money. What shocked and appalled me was their absoloutely USELESS customer service; it is funny, isn't it, how their sales team are available until 8pm at night and over the weekends, but the customer service offices are only open mon-fri 9-5. The project manaers only work until 5.30, ...  Read the complete review

i had adolphin bathroom fitted in first week of august and is still ongoing this has now effected us so badly. we bought the bathroom in May and paid the deposit in may as well. it was august by the time they could manage to deliver provide us with the delivery date and the instalation date close enough so we can proceed. at the end of the fitting the fitter advised us not to use the bath and advised us it is faulty but dolphin will be in touch with you shortly. in the meantime we strated using the shower and expierienced loads of problems with it such as the shower will stop half way through and air starts coming up the hot water not staying for long ...  Read the complete review

I had a dolphin bathroom fitted in september and still await the finished job. Bathroom was delivered on the 11th and work commenced, fitter discovers they have supplied the wrong bath and they have the tile order wrong, this was rectified a few days later. Flooring was never delivered and as fitter got nearer to needing to be able to lay it I rang to ask where it was this was 4 days before rest of work was completed and the sink could not be fitted without flooring in place! Project Manager and I use the term very loosely was telephoned ans his response was yes we are aware it has not arrived I am looking into it I will call you back!!!....3 days later no call ...  Read the complete review

I've just recently bought a Dolphin bathroom & found their service to be good. I am very surprised at reading some of the reports on this site. The reason I am posting this is because when i asked the sales guy about any guarantees i was quite surprised when he told me that Dolphin had some negative reports on websites & that its only a tiny percentage of people that buy who bothers to come onto these sites & could i please post something positive if i have something to say. I found their whole service in general great. The only problem i had was the fitter broke a cupboard door handle on installation & I had to wait a week for a replacement. I was ...  Read the complete review

I have had a Dolphin bathroom installed after wasting £4k with B&Q on what they call a bathroom and lasted all of 2 years!! My friend recommend Dolphin and though more than twice the price it is worth every penny. The service from to designer to installation has been remarkable, all promises kept and when i wanted to add a mirror when the surveyor came it was added free of charge. The designer wasn't interested in trying to sell me all the best products but instead recommend what was practical like not having a mixer shower (no one at B&Q mentioned that and i have been standing under a dribble for 2 years), and not full tiling ...  Read the complete review