i worked for dolphin bathrooms for seven years/ three years sub contract and four years employed by dolphin then cuts were made / despite all the bad reviews they are a good employer ,they have a difficult job/ due to some of the so /.called bathroom fitters / they trust to do a good job on their behalf . i have now had to retire from work //which i enjoyed for fifty years // ops//90786// ken j
If you are considering a bathroom re-fit with Dolphin Bathrooms, I urge you to reconsider. I have just had an en-suite installed by Dolphin bathrooms, and the experience has left me bewildered. I actually can't believe these people are still operating and I feel a complete fool to have been sucked into their marketing. A 'designer' came to our house back in January, keen to sell us a design and commence the work immediately. Actually, customer care came back to us with a date 8 weeks later, and that was just the beginning. I'm ashamed to write that the work cost £9k - it wasn't worth £5k - and I'm being kind. The first installer left me speechless, tiling that looked like a chimpanzee had done it, (amatuerish tile cutting, grout smears over the slate grey tiles, over wide and uneven grout lines - why use the provided tile spacers when you can just guess!!) 2 days arguing over a shower niche, while he was convincing me to get a metal holder - basically couldn't be bothered. and the solution to a too small a shower base? - build out the cubicle wall, at a width loss of 6cm, which resulted in the shower door not fitting, not to mention the visual impact. After 7 weeks of this, instead of the advised 2 weeks, and numerous complaints to Dolphin customer care - we were eventually provided with another set of fitters - these are the guys that put right all the botched jobs - yes they actually have a team for this!! we were the fifth customer that this previous fitter had let down - why do Dolphin keep employing him?? The job has been done to a standard that I would describe as below average. I have had to call them back twice - to fill a big gap between the ceiling and the tiling in the shower cubicle, to correctly fit the bathroom furniture, drawers askew, to fix our shower - previously ran on cold only! and the grout lines are uneven and range from 3mm to 7mm thick! After having the first installation ripped out, and a total of 10 weeks of chaos, I'm afraid I whimped out of asking them to re-do the job again - I just couldn't face the mess - this is what Dolphin rely on!! I have been in business for over 12 years, and I fully understand that people let you down - it's how you handle it that matters. Dolphin handled our situation appallingly. We were promised an on site project manager and project coordinator at customer care every step of the way to check on standards and progress - we finally had contact with these people after 8 weeks of crisis - please be warned...when things go wrong, you are on your own and only after threatening court action did we receive even a flicker of interest. The communication between designer, surveyor, fitters and customer care is non-existent. The customer care staff are completely disinterested in any custmer feedback, never mind complaints. The on-site project manager seemed more interested in moaning about how much money they had lost on our job, after delivering an over-rehearsed apology speech. I have never felt the need to complain about a company on an internet forum, preferring to iron out differences with the comapny direct. However, when a company's parting response to our completed work is to send us a letter offering a £100 voucher if we recommend them to a friend...well it says it all really!!
My parents recently had a Dolphin bathroom installed and had to have it all completely ripped back out after the first fitter installed it!!!!! It was an utter disgrace with tiles not lined up properly and the shower not fitted to anything behind the tiles (only notcied when taken out by second fitter). There were large gaps left around the window where the fitter had not filled it in with plaster, the toilet seat was fitted with the brackets the wrong way around!!!! When they approached Dolphin bathrooms they were very abrupt and rude on the telephone and wanted to send out a guarantee for this bad workmanship but luckily enough the second fitter came and took it all back out and did it to a better standard. They have had nothing but upset and inconvenience for the last 6 weeks and Dolphin dont seem to be bothered!!! They have been offered a mesely amount of compensation which does not account for half of the stress they have had to go through. My message to anyone thinking about having a Dolphin bathroom is DO NOT USE......... they are nothing but cowboy fitters as they do not use their own fitters but sub-contractors !!!! They offer you a stunning bathroom with ease and peace of mind........ but what you get is stress, worry and a botched up job.
Just had a complete bathroom installed by Dolphin and the tiles are misaligned, the bath panel wedged in with toilet paper and the fitter spending most of the day on his mobile phone. Now I have a fault with the bath and they will not even reply to my e-mails, phone calls and letters. Terrible company, keep well away.
Most of the problems we experienced during and after installation were relatively minor. It was the terrible customer support that has really got me down and decided me never to recommend Dolphin to anyone. For example, replacement tiles never delivered despite daily phone calls - they were only delivered several days after installation was complete! Intermittent problem with toilet flush first occurred on a Saturday. Consulted the "Out of hours emergencies" leaflet to find that all it says is "Contact Customer Services. Our office hours are 9-5 Monday to Friday" (I kid you not!) After installation, found that tiles are from two different lots. After a visit from the area manager, we were promised a compensation offer to "live with" the problem, and FIVE WEEKS later we received a derisory offer by second-class post! (This, once again, after daily phone calls and reminders.) Some Customer Service staff appear to have a real attitude problem - when asking why I had not received the promised call back from "the person who is dealing with it", I got the reply "she does have other customers to deal with, you know"!
I start this with the free and honest admission that I am a Dolphin Bathrooms Designer! Also that these comments are mine and in no way represent Dolphin Bathrooms. I, like many of my collegues, regularly read the reviews of Dolphin on sites such as this one and i'm sure you can understand our frustration at reading some of the comments posted. Like anyone we like to feel a sense of pride in our profession and the company we work for! It would be foolish to try to suggest that a company the size of Dolphin receive no complaints and that ALL our customers are 'Happy Bunnies' ALL of the time. Dolphin fit more luxury bathrooms than any other company in the UK by a mile! Yes Dolphin do receive genuine and justifyable complaints from valued customers but sites such as these do not offer a fair and in context appraisal. So can I suggest that we look more closely at these complaints? If you look at the number of complaints on this particular site you will see that they go back many years. Now look at the tiny number of complaints for the last 12 months and consider that last year Dolphin fiitted in excess of 6000 bathrooms I believe! I would suggest that looked at in this light Dolphin have a track record to be envied in today's world. One other thing to be considered is that I know for a fact that a very large proportion of these complaints are written by 'Disgruntled' ex employees. I know from my own experiences with Dolphin as a self employed person that the training and guidance we are given both at the start and continuing through our association with the company is designed to make us the very best at what we do. It follows therefore that a number of individuals will enevitably fall short of the high standards of competence and ethics Dolphin demands and are quite simply sacked. These people often vent their feelings on sites such as this. In particular a lot of former Dolphin Fitting Crews fall by the wayside due to poor workmanship etc and then enjoy calling the company that they were simply not good enough to represent! So can I suggest that anyone reading this and in the process of purchasing a new Bathroom finds out for themselves what the Dolphin Experience' is really all about and not be put off by the comments they read? I, and the rest of my collegues would appreciate the chance to show you just how good we are. Best Wishes Gavin Patterson Dolphin Sales Designer (Self Employed)
I HAD MY NEW DOLPHIN BATHROOM FITTED LAST WEEK AND AM VERY PLEASED INDEED.WAS TOLD BY A FRIEND WHO HAD USED THEM IN NOVEMBER OF THE QUALITY AND SERVICE THAT SHE HAD RECEIVED AND DECIDED TO HAVE A BATHROOM DESIGNER VISIT.THE DESIGNER WAS VERY HELPFUL AND PROFESSIONAL, DID US A GOOD DESIGN AND PRICE, WAS A LITTLE MORE THAN WE THOUGHT BUT SEEMED REASONABLE FOR THE WORK.THE TECH GUY WAS VERY GOOD AS WERE THE FITTERS, WHO MANAGED TO DO ALL THE WORK 2 DAYS EARLY.WOULD NOT HESITATE TO RECOMMEND.
Had a quote from dolphin and not only was the sales rep really really pushy, the service I received while decided whether to use them or not was disgraceful! They want to sign you up on the day, and if you don't, forget it! They don't want to know! I had a bathroom fitted by Aqualina and I have to say it was the best choice I ever made! The service was second to none, and my bathroom, which was finished 2 weeks ago (on time!) looks better than I could of imagined! My friend got a bathroom from dolphin, started around e same time as mine, and her house is till a bilding site, and she is already regretting using them and its not even finished! I would recommend at least getting a quote from Aqualina, then you can see for yourself which one you would choose! They do such a good job from the beginning!! I hope this information is useful!
I used to work in the Customer Service Dept and quickly realised what the main problem was. An ex fitter on here was not quite right in saying that the system is badly planned. The main problem is that Dolphin as a company has commited themselves to the bank in repaying so much money every month. This brings tremendous pressure on all the workers in every dept to do what they can to bring money in. The management ensures the workers are severly disciplined if it all goes pear shaped. Every day there are nice, hard working girls trying to do the impossible running outside in tears because of the pressure and harsh discipline. Success is rewarded though but, ultimately, the customer is paying for all this. Some of the fitters come for training at H.O. but then release inexperienced workers when they get back to the customer's house. Some of them cannot speak a word of English. Beware! Your house is basically their training room and you are paying for all this. Everyone gets stitched up in the end whether you are a fitter, office worker but most of all the customer. I worked there for 3 years but resigned over moral issues. If anyone wants to know any more or if they are experiencing any problems then please email me; firstname.lastname@example.org Please put subject matter as DOLPHIN
Had a Dolphin Bathroom fitted last year and since then have had no end of problems. The toilet kept getting blocked and had water leaking quite badly through the lounge ceiling in two places from the bath. Apparently both weren't installed properly. They tell you they only use Dolphin fitters but they use sub-contractors and mine were cowboys. You have to pay upfront (apart from about £360) which I would never agree to again for anything. Paid £7,000 for a tiny bathroom. This was more than I expected to pay but didn't mind paying extra as I thought Dolphin were experts as they are bathroom specialists. How wrong can you be! Also, my extractor fan wasn't working but they refused to mend it or put a new one in - I have since found out that it's too near the shower unit so should have been moved anyway for safety reasons. Forgot to mention, I had nowhere to store the bathroom so it was in my lounge for over a week!
Dolphin started installing my new toilet on the 10th of November. The workmen are doing a good job. The toilet that was supplied was of the wrong type. The replacement is of a cheaper different make than what was on the contract. The shower base was damaged, the replacement is of inferior qualityand cheaper. Checked prices on the net with what was on the contract and what the replacement cost. The sink and toilet are of different white glaze. Once they had our money they have lost interest. One lady I spoke to needs lessons in telephone manners. Scottish area manager, just hired has been dropped in at the deep end. They will not provide me with a price breakdown. They don't adhere to their own terms and conditions. 15th of December, door still off toilet, radiator still in garage, cheap toilet still in place, damaged shower tray still in place. Can someone please advise as to what legal rights I have.
The sales agent that came to our home was very aggressive and pushed us very much to sign a contract to secure the price he would offer us on the day (dropping the price from >16000 to 7000).I had no idea about the quality of dolphins bathroom installations and was genuinely interested but wanted to get another offer of yet another bathroom installation company (as would anyone I guess). Nevertheless, I stupidly secured the price with 100 pounds and signed the contract after having asked, how much time I would have for cancellation.The answer was - within 2 weeks.Now, fortunately I read the terms and conditions a day later - 7 days and it has to be in WRITING.Be warned - there are 2 addresses for the cancellation dep. M19 9HQ and M16 9HQ.I so do hope to come out of this unscathed...
We paid nearly £8000 for what was to be our dream bathroom. The original plan they produced contained major errors - the bath we agreed would not even fit in the room. Several of the materials we chose later proved to be out of stock. Also salesman removed half tiling to get the job within our budget, but didn't tell us and we didn't spot it in the small print until it was too late. A 7-10 day project was only completed after two months. The original fitters (contractors) were very poor. Workmanship and attitude was well below standards promised by Dolphin. Shockingly poor in their attitude to us as customers - leaving house unlocked on many occasions and sweeping debris under bath to hide it. Customer service incompetent and sometimes very defensive, but after much wrangling we did get most issues resolved after Dolphin agreed to send another fitter to put things right. Neighbour paid less than us for two bathrooms and a toilet. Honest opinion is that this job was worth about £4000.
Though the bathroom is good, the after sales service is appalling. My bathroom was planned by a Dolphin rep; surveyed by a Dolphin surveyor and fitted by Dolphin. Their recommendation was to reverse the opening of the door. You would think you would be able to fit a standard door on the bathroom but you can't! A standard door would hit the basin on opening and the light pull chord will be behind the door. Clearly the basin hasn't been placed where it should have been! I have telephoned Dolphin on numerous occasions, and have been made promises to ring me back and they don't. I am sick and tired of trying to get somebody out to rectify the problem. I will now seek legal advice and will contact Watchdog for their opinion. I feel I am constantly being fobbed off. I work in the communication industry; people will certainly hear my opinion of Dolphin bathrooms. W. Butterworth
Order No 872725 Though the bathroom is good, the after sales service is appalling. My bathroom was planned by a Dolphin rep; surveyed by a Dolphin surveyor and fitted by Dolphin. Their recommendation was to reverse the opening of the door. You would think you would be able to fit a standard door on the bathroom but you can't! A standard door would hit the basin on opening and the light pull chord will be behind the door. I have telephoned Dolphin on numerous occasions, and have been made promises to ring me back and they don't. I am sick and tired of trying to get somebody out to rectify the problem. I will now seek legal advice and will contact Watchdog for their opinion. I feel I am constantly being fobbed off. I work in the communication industry; people will certainly hear my opinion of Dolphin bathrooms. W. Butterworth