i worked for dolphin bathrooms for seven years/ three years sub contract and four years employed by dolphin then cuts were made / despite all the bad reviews they are a good employer ,they have a difficult job/ due to some of the so /.called bathroom fitters / they trust to do a good job on their behalf . i have now had to retire from work //which i enjoyed for fifty years // ops//90786// ken j

If you are considering a bathroom re-fit with Dolphin Bathrooms, I urge you to reconsider. I have just had an en-suite installed by Dolphin bathrooms, and the experience has left me bewildered. I actually can't believe these people are still operating and I feel a complete fool to have been sucked into their marketing. A 'designer' came to our house back in January, keen to sell us a design and commence the work immediately. Actually, customer care came back to us with a date 8 weeks later, and that was just the beginning. I'm ashamed to write that the work cost £9k - it wasn't worth £5k - and I'm being kind. The first installer left me ...  Read the complete review

My parents recently had a Dolphin bathroom installed and had to have it all completely ripped back out after the first fitter installed it!!!!! It was an utter disgrace with tiles not lined up properly and the shower not fitted to anything behind the tiles (only notcied when taken out by second fitter). There were large gaps left around the window where the fitter had not filled it in with plaster, the toilet seat was fitted with the brackets the wrong way around!!!! When they approached Dolphin bathrooms they were very abrupt and rude on the telephone and wanted to send out a guarantee for this bad workmanship but luckily enough the second fitter came and took it all ...  Read the complete review

Just had a complete bathroom installed by Dolphin and the tiles are misaligned, the bath panel wedged in with toilet paper and the fitter spending most of the day on his mobile phone. Now I have a fault with the bath and they will not even reply to my e-mails, phone calls and letters. Terrible company, keep well away.

Most of the problems we experienced during and after installation were relatively minor. It was the terrible customer support that has really got me down and decided me never to recommend Dolphin to anyone. For example, replacement tiles never delivered despite daily phone calls - they were only delivered several days after installation was complete! Intermittent problem with toilet flush first occurred on a Saturday. Consulted the "Out of hours emergencies" leaflet to find that all it says is "Contact Customer Services. Our office hours are 9-5 Monday to Friday" (I kid you not!) After installation, found that tiles are from two different lots. .  Read the complete review