DISABLED! - WHO CARES - DOLPHIN DON'T (Dolphin Bathrooms in General)

Member Name: Marie Murray

Product:	Dolphin Bathrooms in General
Date:	25/03/08 (407 review reads)
Rating:

Advantages: NONE

Disadvantages: DEALING WITH DOLPHIN BATHROOMS

I am a disabled customer of Dolphin Bathrooms, who purchased one of their "unique" wet floor rooms from their Special Care Collection circa 15 months ago.

As with most of the reviewers, paid over the odds, for the smallest room in the house, which, to date, has caused me nothing but grief. The culprit being the floor itself.

Some of the channels, which help drain the water are too big, squint tiles added and the drainage cover won't lift to empty the hair tray. The floor is made up of anti-slip off-white mosaic tiles (at the time of purchase, white and off-white were all that they had to offer) made in Thailand it appears. I thought this would be easy to maintain. How wrong I was. After 4 months I noticed some of the off-white tiles were greying. I contacted the warranty department, who tried to be helpful, but, were basically useless. I was getting nowhere. In the end, I contacted a consumer advice organisation stating that they had mis-sold me these tiles. That got them moving.

Shortly after a call from the above organisation, I received a visit from an independent tile supplier, who took some photographs and informed me that they should not have discoloured like that.

The actual supplier to Dolphin then came to visit, with some solutions, scrubbed a few tiles for 40 minutes (which didn't make a blind bit of difference), informed me that it was the way I was washing the floor (how insulting), that it was traction from walking on them (I'm in a wheelchair, which is only used indoors, and, my husband wears slippers in the house) and that they required periodic cleaning with special tile cleaning solurions.

Has anyone ever heard of floor tiles that you are not supposed to walk on? How ridiculous.

None of the above mentioned problems were mentioned when choosing the tiles by Dolphin's sales rep.

The supplier got back to Dolphin and I received a visit from two of their managers, who just happened to be going to a conference near Glasgow. They themselves agreed that "whatever it was, it was in the tiles" they would do some investigating and get back to me.

That was eight months ago. Several phone calls and letters later, I am still no further forward. Although, I did get a dressing gown, bath, hand and face towel for my inconvenience. All I want is some help in getting the floor back the way it was when it went down.

I have spent in excess of £300 in the period on tile cleaning solutions and a hard floor cleaning machine. My husband and I have wasted so many hours cleaning and scrubbing these tiles, but, to no avail.

I have sent a further two letters within the last seven weeks and, to date, heard absolutely nothing from them.

I wish I had been on the internet when I started looking for a suitable contractor. After reading all of the other reviews, I would have stayed well clear of Dolphin.

THEIR CUSTOMER SERVICE AND ATTITUDE STINKS! THEY BASICALLY DON'T CARE WHAT YOUR SITUATION IS.

Summary: A WET FLOOR - EQUALLY HARD FOR ABLE BODIED PEOPLE TO CLEAN THAN DISABLED.