Dolphin Bathrooms in General Reviews

DOLPHIN BATHROOMS Dolphin Bathroom Company is one of the largest, so they have the monopoly in this trade. They travel nationwide and advertise well on the Internet and TV. Their range is extensive and varied but most of all 'OVERPRICED'. I am looking into refurbishing my bathroom, as it is now a little tired. I usually ...

I needed to do a bathroom refurb a couple of years back and went to a local store and got local tradesmen to do the work. Starting quotes for everything was around £5k. By the time we were finnished, with troubles and headaches you cannot imagine the whole thing cost £7.5k!!! Moved house last year and was looking to get another bathroom done. ...

I just wish to say how pleased I am with my new Dolphin Bathroom Installation. From the Designer Paul, who was very helpful and professional and gave us a really good deal ( took some negoitating though!), Steve the technical surveyor to Graham the installer who obviously knew his trade and made a marvellous job of it, and when we had to call him ...

Don't think of using Dolphin. Their customer service is fine until they have your money. Then they don't want to know you. They fitted our bathroom less than 2 years ago, and already the shower has broken. They have not answered my e-mails, and when you ring up, they pass you from pillar to post. They don't take resposibilty for their products and ...

I also wish I had read these comments before committing to use this tinpot company. I am on my 3rd builder because of the poor quality of work. I never heard from my 1st project manager and after numerous complaints was allocated another one. 1st project manager signed the job off and 2nd project manager agreed with the 23 mistakes I found (including a hole in the wall where my taps had been installed) resulting in another 5 days worth of repairs. Regional manager lied to me about who is manager was and gave me a different name and refused to give me his phone number to escalate my problems. Customer Services repeatedly calling asking if happy now job finished when I still have builders on site!! 8 weeks in, still not finished. DO NOT USE THEM, they should not be allowed to trade. Promise lots, deliver NOTHING.

I wish I had read these reviews before having my bathroom installed by Dolphin...I will not go into too much detail here other than to say that everything negative in the reviews below was absolutely true in my case too. I would not recommend Dolhpin to my worst enemy. I am still in dispute with them after they damaged a drain pipe resulting in water damage to my hallway ceiling and floor. Customer Service / After Sales is non-existant and I am thinking of cutting my losses in order to reduce my stress levels! Yes - they are that bad...

I would like to agree with everything bad thing that all the other people say about Dolphin bathrooms. The service is CRAP! We very recently had a quote of £11,500 for our bathroom to be done and its only 9ft by 8ft. We must have been mad but we paid a deposit of just under £4,000. We canceled the job within the seven days cooling off period because we were not happy with the service we were given, or lack of it?and have had a real headache trying to get our money back. My best advice is DO NOT use Dolphin bathrooms. Get an independent plumber, plasterer, sparks etc and stay right away from them. Dolphins should be kept in the ocean not aloud in peoples bathrooms. Makes me mad they take your money so quick but are very very very slow to give it back.

Best advice I could ever give anyone in my life - NEVER USE Dolphin. It has taken me almost five years to say that name again, I was livid for years over the terrible ordeal this company put my husband and I through. I was so sick over it, you pay the earth for their services and then they farm out the work to the cheapest bidder. MFI had nothing on these guys. I moved out of my house because I was sick of the sight of our new 8K bathroom - I shudder when I think about it. These guys are con men - if I ever meet the sales guy again (who you never, ever receive a peep from after the sale) I will not be held responsible for my actions!! lol How would I sum this company up? In a word - AWFUL

Buying a bathroom from Dolphin has been the most apalling experience. Untrained, unprofessional sales people who misrepresented and made promises they could not fulfill to gain the contract, cheap goods provided at premium prices, late deliveries, damaged goods delivered on five successive ocassions, shabby finishing, no response to letters and ...

I am one year on from having a £12,000 bathroom installed by Dolphin and am still fighting to get it finished, they managed to flood my breakfast room below the kitchen and ruin the ceiling, connect electrical equipment and leave live junction boxes and switches open in my loft (out of sight, out of mind); put a hole through the bathroom ceiling, AND LEAVE IT LIKE THAT!!
Finishing is very poor quality and trying to contact them or get action is virtually impossible. Worst consumer experience I have ever had, DO NOT CONSIDER THEM FOR A JOB, THEY WILL LET YOU DOWN. Still waiting for a bath panel to be delivered which is not damaged, six so far, none fit for purpose. Don't listen to the sales patter or the alleged offfers, don't let them into your property, a classic case for Watchdog.

I'm thoroughly pissed off in general now with Dolphin. The main problem being our toilet is still getting blocked up every week or so. They eventually fixed what we thought was problem - pipe flowing uphill instead of downhill but still not working! I just don't know what to do next. Hoping they can take out toilet and put another one in. It's appalling that we should have to put up with it. It's clearly not fit for its purpose and if they don't sort it out we'll have to call in trading standards. They even charge you £85 for the privelege of looking at something they got wrong in the first place and then we'll reimburse you if they think there's a problem. Luckily they have reimbursed us for that but we still want the money for the plumbers' report that we had to get.

Yes...I totally agree with all these comments. How I wished I had looked at them BEFORE I got snarled up with this appaling company. Poor communication, overpriced items, shoddy workmanship...leading to leaks that took forever to investigate and a "lady" on customer services who is CLINICAL in her dissmissal of you! I am just frustrated they are allowed to continue......lets hope the recession catches up with them...there are plenty of committed, consciencious firms out there...anxious to do a good job and provide a good service.....let them have the work then //because DOLPHIN BATHROOMS is NOT one of them!!!!!!!!

having read the reviews regret only one thing, wish we had looked before we booked. I agree with the statement of one contributor, dolphin certainly put the crap back into bathrooms. Long story short, family went on holiday, so dolphin could fit bathroom, well u guessed it, as ever they did not bother to turn up. When the , box standard (for dolphin) plumber(haha) aka odd job man, and not, i qoute "one of our professional fitters" managed amgonst leaving his plaster board and other trappings laying all over the house, including my not so cheap sofa, plumb both bath taps to cold water system, kinda gave the game away.
Moral of story, dont pay all up front, broke a life long rule and paid for it, only thing we can do is hope we can all stop the misery being spread further!
Dolphin , yeah, lets not

DON'T GO NEAR DOLPHIN BATHROOMS WITH A BARGE POLE ~ READ ALL THESE REVIEWS AND TAKE HEED ~ THEY'RE ALL TRUE AND I CAN UNDERSTAND EVERY ONE OF THEM AS I AM CURRENTLY BATTLING MY WAY THROUGH A DOLPHIN INSTALLATION AS I WRITE! IT IS NOW DAY 47 AND I STILL HAVE A LEAKING TOILET, NO FLOOR TILES (SOMEONE MESSED UP THE ORDER) EXCEPT THAT I ORDERED MY OWN THIS MORNING SO THE CHEERY, PROFESSIONAL FITTER (NOT!!) CAN GET ON WITH HIS SITTING IN THE VAN SMOKING THEN NOT TURNING UP THE NEXT DAY! I ALSO HAVE TAPS THAT ARE ON BACK TO FRONT (YES!!!!!! TRUE!!!!!) AND A DENTED RADIATOR, NO SHOWER SEAL, THE LIST IS ENDLESS. DON'T GO NEAR THIS COMPANY - THEY WILL DRIVE YOU INSANE! I'M PLANNING TO TAKE LEGAL ACTION AND HOPE THAT EVERYONE WHO READS THIS PASSES IT ON!!!!!!!

I have had a really bad experience with Dolphin Bathrooms (March 2008). The quote was on the high side but I was assured that the quality was worth it. Despite the fact that the designer/surveyor and delivery office being informed of my limited storage all of the equipment was delivery 2 1/2 week before installation (I live in a ...

I have been a fitter for Dolphin Bathrooms in the past, fitting over 80 bathroom suites for them and I totally agree 110% with the other poor reviews on this forum and can confirm they are the worst company I have ever worked for. With regards to the sales process a 'sales man' will call and start off with a ridiculous price of around ...

As an ex Dolphin bathroom fitter I can tell you first hand how bad this company is. They are without doubt the biggest rip-off merchants out there. They use the cheapest quality products and charge a fortune for them. The salesman know how to work there magic on you and so many people fall for it. They could make you pay £8000+ for a bathroom ...

Worst company in Britain stay away from this ripp off firm they qoute ridiculous prices then discount. Poor quality goods at high prices. Steer clear. Quoted me £45000.00 had my beautiful bathroom fitted by another company using far better quality materials, in fact the salesman did not know or would not say the make of bathroom suites they use??? I know now the cheapest on the market is their STANDARD sanitary wear. I would not give them any stars.

Overpriced, Oh so overpriced! The salesman paints a picture of a great team coming to fit a luxury bathroom with the best fixtures and fittings. What you get is one guy who is a chippy, plummer, plasterer and general jack of no trades with fixtures that bring the crap back into the bathroom. The bath leaked bringing our kitchen ceiling down the shower has broken twice the toilet runs constantly the sink has blocked 3 times the sink plug no longer works. Cheap cheap cheap!!!
All I can do is mention them to anyone I ever hear talking about bathrooms although so far I found no one that has had one installed that has not agreed with me.
Just avoid them do it yourself no matter how unskilled you are no matter what cheap outlet you buy the fixtures from you will end up with a better bathroom.

Dolphin Bathrooms ? ( and Moben Kitchens for that matter, they both come out of the same egg. ) Don't touch them with a bargepole. They..... Are overpriced. ( almost double ), Don't keep to timeline promises, Have an abysmal customer complaints response attitude, Don't use their own fitters ...