Dolphin Bathrooms in General Reviews

i had adolphin bathroom fitted in first week of august and is still ongoing this has now effected us so badly. we bought the bathroom in May and paid the deposit in may as well. it was august by the time they could manage to deliver provide us with the delivery date and the instalation date close enough so we can proceed. at the end of the ...  Read the complete review

I had a dolphin bathroom fitted in september and still await the finished job. Bathroom was delivered on the 11th and work commenced, fitter discovers they have supplied the wrong bath and they have the tile order wrong, this was rectified a few days later. Flooring was never delivered and as fitter got nearer to needing to be able to ...  Read the complete review

I've just recently bought a Dolphin bathroom & found their service to be good. I am very surprised at reading some of the reports on this site. The reason I am posting this is because when i asked the sales guy about any guarantees i was quite surprised when he told me that Dolphin had some negative reports on websites & that its only a ...  Read the complete review

I have had a Dolphin bathroom installed after wasting £4k with B&Q on what they call a bathroom and lasted all of 2 years!! My friend recommend Dolphin and though more than twice the price it is worth every penny. The service from to designer to installation has been remarkable, all promises kept and when i wanted to add ...  Read the complete review

Dear Sir re Dolphin bathrooms, they were all right untill, the aftersales customer services was total rubbish. you ring no one rings you back, still waiting for a part of a toilet system, to be fitted after 2 months. i would not recomend them to anyone again

Following initial contact in February, we proceeded with two installations during April, completed early May: a bathroom and separate wetroom.

These are now fully in use, and I would like to say how pleased both my wife and I are with them.

The procedure from start to finish - through designer and surveyor visits to the fitting itself - was carried out with professionalism. In particular, we were very impressed with the quality of work and care dedicated by your fitter, worthy of specific mention.

We would be glad to recommend your services, indeed have already done so to people who have been in to visit you recently.

What a Bathroom Me and my wife were a little apprehensive about having our bathroom refitted. Going to countless outlets we finally choose Dolphin. I bought the salespersons talk and choose them because we liked the designs that they had. Although a day late owing to finishing another job the fitter collected the key and commenced ...  Read the complete review

I am currently having a Dolphin bathroom installed. I think this is the biggest mistake I have ever made. The entire project was supposed to take 3-4 days. It is now into its 11th day. The fitter has left a Polish man in my house who can hardly speak English. He visits him once or twice a day and although he has also brought another painter to ...  Read the complete review

It seems almost fashionable these days to criticise Dolphin Bathrooms. Even people I've spoken to who have never had dealings personally with the company seem to have a poor opinion of them, although when pressed they could never quite come up with enough proof of their poor service to convince me not to use them. So when I decided to ...  Read the complete review

Had a Dolphin bathroom installed in February 09. This was a torrid experience and I would advise everyone needing a replacement bathroom to avoid them like the plague. The designer measured the room incorrectly and the surveyor never checked, consequently the original bath suggested would not fit and needed to be replaced with one that would. The ...  Read the complete review

Responded to a 1/2 price offer in January. Biggest mistake I have made, the installer did an awful job, laid chipped tiles & a damaged shower screen, stuffed a towel into the back of the toilet to hide a leak ... list goes on. I then asked a plumber I knew to look at the new pipework they installed, he described as the worst job he had seen. He also hightlighted their attempts to hide their short-cuts. On the positive, the actual Dolphin people seem as disappointed by their contractors efforts ... but I still dont have a useable bathroom. So would strongly recommend you avoid Dolphin like swine flu

Had a shower installed last year which took 7 weeks due to workman, we were told, having 'personal issues'. Well it certainly affected his performance as he only ever seemed to be able to work 2-3 hours/days and was more to do with his laziness and incompetence. This was the shoddish work you can imagine. He left the new flooring covered in debris ...  Read the complete review

DOLPHIN BATHROOMS Dolphin Bathroom Company is one of the largest, so they have the monopoly in this trade. They travel nationwide and advertise well on the Internet and TV. Their range is extensive and varied but most of all 'OVERPRICED'. I am looking into refurbishing my bathroom, as it is now a little tired. I usually ...  Read the complete review

I needed to do a bathroom refurb a couple of years back and went to a local store and got local tradesmen to do the work. Starting quotes for everything was around £5k. By the time we were finnished, with troubles and headaches you cannot imagine the whole thing cost £7.5k!!! Moved house last year and was looking to get another bathroom done. ...  Read the complete review

I just wish to say how pleased I am with my new Dolphin Bathroom Installation. From the Designer Paul, who was very helpful and professional and gave us a really good deal ( took some negoitating though!), Steve the technical surveyor to Graham the installer who obviously knew his trade and made a marvellous job of it, and when we had to call him ...  Read the complete review

Don't think of using Dolphin. Their customer service is fine until they have your money. Then they don't want to know you. They fitted our bathroom less than 2 years ago, and already the shower has broken. They have not answered my e-mails, and when you ring up, they pass you from pillar to post. They don't take resposibilty for their products and ...  Read the complete review

I also wish I had read these comments before committing to use this tinpot company. I am on my 3rd builder because of the poor quality of work. I never heard from my 1st project manager and after numerous complaints was allocated another one. 1st project manager signed the job off and 2nd project manager agreed with the 23 mistakes I found (including a hole in the wall where my taps had been installed) resulting in another 5 days worth of repairs. Regional manager lied to me about who is manager was and gave me a different name and refused to give me his phone number to escalate my problems. Customer Services repeatedly calling asking if happy now job finished when I still have builders on site!! 8 weeks in, still not finished. DO NOT USE THEM, they should not be allowed to trade. Promise lots, deliver NOTHING.

I wish I had read these reviews before having my bathroom installed by Dolphin...I will not go into too much detail here other than to say that everything negative in the reviews below was absolutely true in my case too. I would not recommend Dolhpin to my worst enemy. I am still in dispute with them after they damaged a drain pipe resulting in water damage to my hallway ceiling and floor. Customer Service / After Sales is non-existant and I am thinking of cutting my losses in order to reduce my stress levels! Yes - they are that bad...

I would like to agree with everything bad thing that all the other people say about Dolphin bathrooms. The service is CRAP! We very recently had a quote of £11,500 for our bathroom to be done and its only 9ft by 8ft. We must have been mad but we paid a deposit of just under £4,000. We canceled the job within the seven days cooling off period because we were not happy with the service we were given, or lack of it?and have had a real headache trying to get our money back. My best advice is DO NOT use Dolphin bathrooms. Get an independent plumber, plasterer, sparks etc and stay right away from them. Dolphins should be kept in the ocean not aloud in peoples bathrooms. Makes me mad they take your money so quick but are very very very slow to give it back.

Best advice I could ever give anyone in my life - NEVER USE Dolphin. It has taken me almost five years to say that name again, I was livid for years over the terrible ordeal this company put my husband and I through. I was so sick over it, you pay the earth for their services and then they farm out the work to the cheapest bidder. MFI had nothing on these guys. I moved out of my house because I was sick of the sight of our new 8K bathroom - I shudder when I think about it. These guys are con men - if I ever meet the sales guy again (who you never, ever receive a peep from after the sale) I will not be held responsible for my actions!! lol How would I sum this company up? In a word - AWFUL