Dolphin Bathrooms in General Reviews

dolphin bathroomswe are still waiting for our lights iwish we had went somewhere else they are quick to take our money but every time you phone there is no one there all we want is a fair deal from them the fitter was genuine but as he says it is not his fault

I ordered a Dolphin Special Care bathroom for my elderly mother (78) in early January and paid what I considered to be a great deal of money but I was assured that they would do the work quickly and without inconveniencing her too much. Nine weeks later I had heard nothing about the actual installation and I called them. They were very apologetic ...  Read the complete review

I would love to know if Dodson got a refund. I've had a Dolphin bathroom in my living room for two months now and have just written to ask for my money back. I paid over the odds because I was sold a swift service with a team of crack installers who'd be with me 3 - 5 weeks after ordering. No sign of anybody and the date keeps getting put back. I can't have people over and have got three small children, so loss of our front room is highly inconvenient - nobody warned that they would deliver before installation.

I am writing out of pure frustration. Dolphin are excellent at sales and taking your hard-earned money. Their installation and customer service are abominable. We have a garage full of bathroom fittings and yet no insatallation three weeks on. We have paid and yet have received no customer care at all. I have had to keep phoning the installation department on a daily basis to try to fix a date and all they can do is lie, try to fob me off with excuses and tell me it might be next week. We are severely disappointed as we thought by choosing Dolphin it would be more convenient albeit a bit more expensive. I am at the moment awaiting a call from their sales manager to arrange for them to pick up the bathroom and return our money. If you do decide to become their next victims take heed!

I am a disabled customer of Dolphin Bathrooms, who purchased one of their "unique" wet floor rooms from their Special Care Collection circa 15 months ago. As with most of the reviewers, paid over the odds, for the smallest room in the house, which, to date, has caused me nothing but grief. The culprit being the floor ...  Read the complete review

Don't make the same mistakes I did. Where do I start ? My problems started when I found out that the group were in liquidation/administration, following applications via the Companies House Web site to strike them off ! It has been extremely stressful , wondering if I would get my installations done at all! I have ...  Read the complete review

DOLPHIN IN ADMINISTRATION

Without going into our ongoing problems with Dolphin I would like to inform all persons that Dolphin were bought out in April 2007 and are now in ADMINISTRATION.

The reference No for this is Manchester District Registry:- 2414 of 2007.

This has been confirmed by my Lawyer

DOLPHIN Bathrooms - run by sharks!
I have been in formal dispute with them since the fitting (Jan 08) of my tiny new bathroom started going wrong. I won't waste time telling you how many things have gone wrong; suffice to say DO NOT, I repeat, DO NOT buy from these sharks.
Overpriced, lovey dovey when the fitting is in prgress (phone call/day) but "gone with the wind" when trouble starts.
My dispute is not over yet since being suckered into getting a GE loan by a bullshitting salesman - the type that says, "I should not be telling you this........" He misguided us and lied on the deal, that's the bottom line. I wish I had never heard of Dolphin Bathrooms.

Dolphin have by far the worst customer service I have ever come across, for any service or product. Once we signed up for their new bathroom, the installations team were difficult to contact and on the rare occasion we got through, we were misinformed and sometimes lied to as to installation dates, even cutting short a holiday once to come back for a promised installation which failed to show up for a futher three weeks. This is a shame as the eventual standard of bathroom fitted is actually quite good - but the impression is completely ruined by their installation team who never offered us an apology throughout, and the derisory offer of £50 compensation we were given from their customer service team for the two month delay in fitting the bathroom and the problems this gave for us.

I am currently a customer,or more appropriately a victim,of Dolphins purported service and would warn any potential customer not to use this company under any circumstances.The salesman will do a good job but the service goes rapidly downhill therafter.I am currently in week 10 of a simple installation and despite assurances that they dont try to send broken components they dont do much to ensure their safe arrival either.I have currently received two broken baths and two broken toilet systems.The fitter is doing his best but the Company is a total shambles.

Support your local plumber!... why, because chances are he will be fitting your Dolphin bathroom!!!! ALL DOLPHIN bathrooms are installed by contractors, most of have their own companies, heanse, when you hear of the fitters disapearing, we've gone off to do our own work, and why because all the GOOD installers only use Dolphin's as a backup ...  Read the complete review

Anxious here for an update. Delivery arrived ahead of time (7:30am) to beat the London congestion charge. After delivery I was disappointed that installation was 2 weeks after delivery but I was away so it was OK.

Installer arrived on time as promised and the work is progressing nicely - will let you know about the final product.

Hello from Barbara and Alastair in Scottish Borders. We recently had a new bathroom fitted by Dolphin Bathrooms and despite a late start we found their fitter to be professional ,and most helpfull . We are delighted with our new ,well designed bathroom. We have a disabled old lady in our family and great care was taken to ensure ...  Read the complete review

We're very pleased with our Dolphin bathroom and the service that we have had from start to finish.

Hi I am constantly surprised how Dolphin Bathrooms continue to trade with non-existant customer care, quality fitters or salesmen who know what they are doing... I used to work for Dolphin as a technical surveyor and see first hand the mess some salesmen design and pass off as good design.. at best these designs would be classed as nieve, at worst ...  Read the complete review

We had 2 bathrooms fitted by Dolphin just over a year ago , mind they started fitting in May and were still not finished by the end of September! A leeking tap ruined our lounge ceiling, the units were uneven, the plug didn't fit, I could go on!! Eventually we got it sorted. Then guess what, this week (Guaranttee has only just run out) we ...  Read the complete review

I wish I had read these reviews before I went ahead. I was told it would take 9 days the fitter said 14 took 18 in a bathroom 6'x6'. You would not believe what I had to go through ended up having to buy my own tiles as the ones I had picked from them were now discontinued. They only give your money back when job is finished. A month later I was ...  Read the complete review

I recently wrote a review about Dolphin bathrooms as I had been waiting a long time for an installation date. My husband then telephoned and asked to speak to the Installation Supervisor who seems to have sorted the problem within 24 hours of my husband's telephone call. We are now at day one of the installation and so far so good. We are not ...  Read the complete review

We have had a dolphin bathroom fitted. It took a while but when completed really looks the part. We know we paid over the odds, but did our best to knock the saleman down, no doubt he made 500 quid plus for his 1 1/2 hr pitch. The work was carried out by a local fitter, excellent work, but he was inclined to go off and do other jobs. The end ...  Read the complete review

Had a quote from Dolphin special needs - what a rip off, clueless rep, handwritten quote!! started at £24,000 got down to £8,400 - wow had to place the order NOT!!!!

Hear this all the time, have done for years, why doesnt trading standards do something about it.