“ Type: Bedroom Furniture „
This company is awful.There after- sales and product (once paid for) beggar belief.....very poor throughout and very little effort made to improve.Once purchased we ended up getting 4 beds in total (3 replacements)...two broken on or shortly after delivery,one incomplete and one (believe it or not) riddled with WOODWORM!!!They take ages to do anything and make it very clear they feel they are being put out.There staff(all of the ones I dealt with anyway(which was lots)) are rude,surly and arrogant...sample quote when complaining about the 2nd broken bed "You pay youre money ...you take your chance....you could get hit by a bus tomorrow!!"( I promise I am not lying...they wrote a letter of apology after I complained)My advice is dont deal with them and if you have to dont pay up-front whatever you do.
My husband and I decided to redecorate our bedroom We never do things by halves so a quick lick of paint turned into a total refurbishment. Out with all the old furniture except the bed which was only a few years old. Having dragged ourselves around other furniture shops we found Durham Pine, a national company witha branch nearby. The Exeter branch is only small but there at the back of the shop was just what we had been looking for. A lovely antique pine bedroom suite. The pine is solid and good quality and does not arrive flat packed. No unnecessary struggling with instructions that never seem to be right. In comparison with other solid pine furniture this was very reasonable. Delivery was for 6 weeks so plenty of time to decorate and get the carpet down. When the delivery drivers arrived I was expecting to have to help carry the furniture upstairs but even that was done for me. The delivery men were smart and polite and put the furniture exactly where I wanted it. I have not got a bad thing to say about the company. From taking our order to the delivery day everything went smoothly and we will definately go there next time we need any new furniture.
I have moved in with my partner, and one of the first things that had to go was the bed. It was 15 years old, and squeaked every time it moved lol, so can you imagine what a night of passion was like. We decided we could stand it no longer, so we went to Durham Pine and ordered a bed a 4ft 6in bed done in pine with ornate headboard the works. Bought it hoping it would last another 15 years. It arrived last week, and on the Saturday we unpacked it and could see nothing wrong. We dismantled the old bed, and had a huge bonfire in the garden; it was lovely watching that squeaky old bed going up in smoke. The new pine bed was well made and easy to put together, we assembled the sides and connected it to the base and the head of the bed, but then our first problem, the centre rail, which holds the slats was a bout 3 inches to short. We rang the shop, and they said we would send you the plank of wood in the post. That set the mind boggling, the poor postman carrying a plank of wood across his handlebars. (yes our post is delivered by bike) Oh well we thought we can prop the plank up at the base of the bed so we can use it. We then laid the mattress on the planks and whoops the mattress was to short, no the bed was to long. The supplier had delivered 5ft bed rails and not the 4ft 6” ones, so someone else had our rails, but a 5ft mattress. So they we in the same boat as we were. So back on the phone. Now we are waiting for Durham Pine to deliver the right bits. They have offered to strip the bed down rebuild it with the right bits, now that’s what I call service. I now hope this bed does last 15 years, because we could not go through this again. We are using the bed but have to make sure we do not lose our pillows down the back, and we lay very still, in case we move the middle plank. All in all it has been a laugh, it can only happen to us.
Pine furniture specialists