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Ikea Kitchen Systems

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14 Reviews

Ikea has a whole range of services to make your kitchen purchase a whole lot easier. Affordable financing, home delivery, and even part or complete installation of your kitchen.

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    14 Reviews
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      12.12.2012 13:15
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      Don't use IKEA's installation service unless you like stress. terrible service and shoddy work

      After much research, we decided to get an IKEA kitchen. We've found it to be good quality and well thought out with some nice touches. However, they have a clause that if you have one of their stone worktops, you MUST use their installers, Kitchen Inspirations. Against our instincts, we decided to go with their installers. That's where it all went wrong. I'd like to start with the positives, but I'm really struggling to think of any.
      The negatives are plentiful. They installed the wall units so they opened against a sloping roof and didn't actually open. They later stated that we had insisted on this. Unlikely. They installed the doors so tightly that the screws damaged the unit and later stated that we had changed the screw caps which caused the damage. Unlikely. They didn't install the kickboards or the extractor fans. They stated that they had despite us having an invoice from our builder for installing those things. Unlikely. They installed the units so that they weren't aligned and were out by inches. They say we must have done that. Unlikely.
      The list goes on and on and I won't bore you with every problem with hit upon. However, it is worth a big warning sign about their charges. Almost £300 to dispose of the packaging and almost £100 to slide the electrical appliances under the counter - not to plumb them in or wire the up, just to slide them under the counter. Those are just some examples of the charges they spring on you once it's too late. At the eleventh hour they told us the worktop would take 2 months to install - despite having told us it would be 2 weeks at the planning stage. We cancelled it there and then.
      We're found IKEA to be incredibly unhelpful and offensive in (not) resolving our complaints. What a shame as the kitchen itself is nice.
      I would never buy from IKEA again - you rely on their customer service to support you when something goes wrong and I'm sorry to say these guys don't.

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      23.03.2012 22:39
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      Spend a little more elsewhere if you can

      We live in a ramshackle old place which we currently rent. Our landlords are perfectly nice but I reckon they did the place up on a budget. We have a galley kitchen full of white bog standard units. This meant the design was easy to do and seemed to work for them as they already had experience in property development. They units were installed by and odd job man type builder and were quite quick to put up (we saw the place before and after). For a bog standard kitchen you could pay less than £2000 at ikea easily.

      As we're looking to buy I checked out Ikea's online kitchen design system. I found it ridiculously difficult to use: it's very difficult to put the items in place, find exactly what you need and what to put together. It also seems really difficult to find cupboards that let you use non-ikea appliances. This seems to apply to a lot of ikea items as a ploy to get you to buy only from them.

      We have been using the kitchen for the last two years and the units have been pretty decent,
      sturdy and easy to clean. Unfortunately the same can not be said of the sink and cooker. The cooker took a lot of getting used to as it seems to cook at about 20 degrees higher than it should. The icons for the hob have largely worn off after just basic normal cleaning and the metal parts tarnish easily. I think the sink is the worst though. On the first day we put a teaspoon in the sink and when it was removed a few hours later the sink around it had changed colour to metallic brown. Not a good start! I then tried to remove the mark with a very light touch of a mild scouring pad and a mountain of little scratches appeared! Two years later this isn't so noticeable but the sink looks like it's seen better days.

      In summary I'd recommended this kitchen if you're on a major budget, have a good eye for design and computers and find a way of fitting other items with the units. If you want something that'll last for many years steer clear!

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      30.06.2011 21:58

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      Banish the thought of IKEA from your mind. You'll be glad you did.

      I think the bare facts of our experience would be enough to put anyone off. Placed the order on 11 November 2010 and I'm still waiting for them to finish on 1 July 2011 with no set delivery date. Initially it was set for 22nd December, then that couldn't be done, so 28th December, etc etc. Finally had the units fitted with temporary worktops in February. Then they were going to come and measure the worktops to get an exact fit. By the end of March we finally had an order. Or so we thought. Actually managed to get them to place the order on 19 April. 6 weeks we were told.
      If you found your local cowboy too reliable then these guys are for you. Their ability to show incompetence and ensure failure is unsurpassed in the industry. I have spent hours chasing them, days waiting for them, numerous phone calls, emails etc. In fact, short of driving to Peterborough and doorstepping them I'm not sure what more I could do. You would be better off giving the job to the Chuckle Brothers.

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      15.05.2010 11:48
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      It's made me look forward to finishing it off....

      I am currently in the process of fitting an Ikea kitchen... so this review may come in two halves...!

      I have a small kitchen and my old kitchen was actually planned out really well so what I have done is simply replace the cupboards and doors with new units from Ikea. They have an online tool to help you plan your kitchen and this is also available in store... All you need to know is the measurements of your kitchen and the measurements of your appliances (if you plan to keep these)

      I have bought cupboards and doors from the Faktum range... As with all Ikea furniture this is flat packed. We went into the store and got somebody from the Ikea kitchen department to print out what we needed. You need to ensure you do this as the hinges come as seperate... so essentially you buy a base, a door, hinges and handles all seperately...

      I'm not a kitchen fitter but I'm pretty handy at DIY when I set my mind to it so I've took all my old wall cupboards down, built the new ones and then put strong nails in the wall to hang the new ones on... it was actually very simple! The only issue is that I'm not that great an hanging doors so I had so ask somebody to come and straighten these out for me!

      With regards to the handles, the doors are completely plain so there are no pre drilled holes so make sure that your holes are neat and tidy otherwise it can spoil the whole door!

      I am currently planning to do all the base units so once I've finished that I'll update my review but if it goes as well as the wall cupboards I'll be very happy! For me, the system makes it very simple to do the kitchen as you go along... lets face kitchens can be expensive so the fact that I can do mine in two halves is great flexibility as essentially the styles don't change so I'm not worried that when I can afford to the second half in 6 months time they won't have what I want...

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      29.10.2009 20:41
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      Good value high quality

      I recently bought my Ikea kitchen and have been delighted with the whole process.

      You can design your kitchen by downloading the ikea home planner tool from their website. This is very easy to use and allows you to design you dream kitchen by putting each cabinet into a digital room of the size of the kithchen. This can be viewed in 2d plan or 3d, and really gives an accurate idea of what your new kitchen will look like.

      The tool also tots up the total cost of the kitchen, so it is easy to stay within budget. The overall cost of the kitchen was less than i had been quoted in rival shops, so value is very good. You can choose from a wide variety ofdifferent door style for your cabinets which give enough options to suit all tastes and budgets. Matching side panels for the cabinets can also be bought.

      After ordering my kitchen on line I was given a provisional delivery date. However when the date was confirmed it had been put back a week. After speaking to someone in ikea it appears that deliveries can only be made on one day of the week (thursday from the Cardiff store) as they share their delivery vans with other companies. For people who have commitments on a particular day of the week i could see this being a problem.

      The kithcen was delivered on the day they said without any problems. I was telephoned an hour before it arrived to make sure I could get home.

      The cabinets are of solid construction and I am very impressed with their build quality. All doors and drawers can be fitted with a 'soft close' mechanism, which slows the rate the door is closing and finnishes closing slowly, which stops bangs on closing.

      I have been very impressed with my Ikea kitchen, and it is only because of the potentail problems with delivery that stops it from getting a dooyoo rating of 5 stars.

      However given the potentail delivery problems I give this a dooyoo rating of 4 stars.

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      19.06.2009 17:06
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      I love it it's fab

      Well we are on our 2nd Ikea kitchen! not because the first one was bad! we installed one at our old house and then had to move I was gutted to leave it behind - all that hard work and I loved it the storage is amazing! That was 4years ago. When we moved I was really disappointed with the units in the new house, there wasn't near enough storage and I knew with Ikea I could get more. So we sold the kitchen at the new house in the paper and off we went and bought another Ikea kitchen and have just recently finished it.

      The first time round we had a small kitchen so space saving was essential to get the maximum amount of space.

      I do think you need to be committed to time to design your kitchen with Ikea, I used the planning tool, downloadable online. I tried a few different ways to see which one seemed to give the most space.

      So our first kitchen was Nexus Birch, lovely nice flat fronts so no dust collects in little grooves. We also had 92cm high wall units which are fab, they go all the way up to the ceiling so instead of storing stuff ontop it's still high up but inside the cupboard it looks clean and tidy. We had the corner carousell admittedly this was not brilliant it collapsed after a while but I noticed when looking at kitchens this time they have changed the design and it looks better - unfortunatley we had no corners in our new house kitchen otherwise I would have had one! We had the stone effect black work top which is brilliant it doesn't show up the dirt, the other thing about their work tops is that they come in 3 different lengths making it easier to measure and cut without wasting lots of worktop.

      Admittedly my hubby is very good at DIY so whilst he was at work I would put together the units and then he would put them on the wall when he got home! It was a little stressful at the time but looking back you can do it just they way you want to, when you come across a problem with something you can sort it out yourselves rather than come home to find some installer has botched something!!

      The 2nd time round we ordered the Adel Beech effect units, admittedly we had a little more problems with wrong items but each time I went back they were helpful and sorted the problems out and I also got the car park refunded (Coventry has a paying carpark). Again we had the stone effect black worktop and were pleased with it.

      It's a fab kitchen all round, we also treated ourselves to Door and drawer dampners this time - they are fab!! no more banging doors or drawers they just close gently.

      The other thing I like is you can choose your door handles and in future if we want a change we could just change the door handles!

      Oh and the other thing I like is the fact that the drawers go all the way back to the back of the base unit in other words they pull out further but more storage and also they're quite deep and very easy to put together.

      The main units are very easy to put together.

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      04.06.2009 11:52
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      Potentially a cheap fix solution but won't last

      Uurrgggh....Ikea flat pack kitchen.....the horror, the horror.....

      So on the plus side, now it's installed, it was pretty cheap and it looks all right. This the extent of anything positive I have to say about this range of products. The workmen at our house - hardened builder-types who fit kitchens (though admittedly, not Ikea ones) every day of their lives- almost went mad trying to install it. There was blood all over the walls where the extractor fan fitting went wrong. I kid you not; human builder's blood.

      Ours has a 'Shaker' style white units. They weren't built to last a thousand years. Only few years old and already the white 'coating' they put over the premium quality (please note my tongue was firmly in my cheek as I wrote that) MDF that the basic doors are made from is already chipping and flaking away at the corners. I daren't use anything other than a feather-light touch and plain water to clean it. Some of the doors sag on their hinges, we've tried replacing the hinges but no joy. It's a mystery. The belfast-style ceramic sink we got scratches and stains if you just look at it; likewise the Whirlpool 'stainless steel' hob, the metal-look knobs of which have lost most of their silver painted veneer already. The wooden worktop was cracked and slightly split (a minor mainly cosmetic problem) when we got it, but it was such a trial to actually get hold of the thing that in the end we just held onto it. Our Ikea fan oven has dozens of functions, only two of which we ever use as we've lost the instruction book and can't, for the life of us, work out what all those other symbols mean (having an oven setting wherin the oven doesn't, actually, heat up at all, for the most part, from what our trial-and-error experiments told us before we got fed up with it).

      Ugh. Don't get me started on ordering / delivering the kitchen. All right. The first one contained only about half the components we'd ordered at the store, and also lacked the fridge. I made a list of everything that was missing and called the helpline. Weren't interested in the slightest. Took a list of the missing parts, said there were too many to consider, and that they could only remedy the problem by resending the entire kitchen as a separate shipment. Few days later, the original missing components arrived (excluding fridge). Few days after that, a duplicate order of the full, entire kitchen, including another set of missing parts (excluding fridge) arrived. Phoned helpline; told them we now had far, far too much kitchen and asked to return the duplicates.

      Buffoons.

      In summary: Ikea kitchen stuff looks allright but is a pain to fit and isn't much cop because it isn't, at all, hardwearing. And, they routinely mess up the orders. It is however, very cheap compared to other shops.

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        23.12.2008 15:33

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        Overall we are more than 100% satisfied with the planning and service.

        We visited IKEA in Edinburgh and the kitcen department were really really helpful. The planner helped us to plan it almost from scratch (we'ld done loads of research on independent kitchens and were about to settle for one at £4500 exc fitting) Ikea helped right down to the last hinge and the whole kitchen came in at under £3000. Okay we have fitted it ourselves and had to order especially (It was a Kullavik kitchen not available straight from the store) which took 3 weeks to be delivered. The only hitches we had was one missing hinge and a door that had the hinge hole drilled in the wrong place. The kitchen is very big and it looks fantastic. i would certainly rate IKEA highly and recommend them. I dont know about their fitters as we did it all ourselves but I love it and love cooking in it. The cooker hood was free as part of an offer as well which was an added bonus. IKEA Edinburgh is the tops!!

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        22.01.2008 11:18

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        Awful! I am still in the throws of having kitchen 'installed' by IKEA (outsourced to an independent fitter). It is the worst service I have ever received. In brief, they have delivered the wrong items and missed out items, delivered items on the wrong days and too late and have been entirely unhelpful.I have now been without a kitchen for over a week and a half.I wish I'd seen this website first!

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        11.12.2007 21:33

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        Choose, plan, queue, carry, assemble and fit yourself.

        IKEA flat pack kitchens good quality but the installation service is poor. The £250 installation fee is a waste of money. The kitchen took weeks to arrive and then IKEA delivered the wrong parts twice and service manager refused to return calls. She was more concerned that her name was pronounced correctly than
        giving a service. Installation prices are high Over £1400 for less than two days work. Units assembled and fitted no extras included.

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        19.09.2007 16:38

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        The kitchen installation service is hopeless.

        We tried to order an IKEA kitchen from the Milton Keynes shop and get it installed by IKEA. To make a long story short (and to forget numerous phone calls) we got the mobile number of a kitchen fitter for our 250 installation fee, who didn't seem to be in the mood to install an IKEA kitchen. After another 6 weeks IKEA finally acknowledged that they couldn't get the kitchen installed. It took another two months and countless phone calls to get the installation fee back.

        If you really want an IKEA kitchen, try to find an installer yourself. But be aware that kitchen fitters are not very keen on IKEA: IKEA kitchens lack the space behind the cabinets where usually the plumbing is hidden. Usually fitters charge more for IKEA kitchens.

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        11.09.2006 19:56
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        Ikea kitchen installation service is poor. DIY is the way forward it seems.

        We ordered our Ikea kitchen from the Bristol store in May and were told installation would be in about 6 weeks. We paid the obligatory £250 for a 'project manager' but frankly, we could have done a much better job ourselves. The first company that were supposed to do the fitting lost their contract with Ikea, but Ikea didn't tell us this, so we accepted delivrey of the kitchen only to find out our installation would not be carried the following week. It is now September and we are still waiting for the installation to be organised. We currently have a flat packed kitchen in our spare room and life is not good.

        It had better be worth the wait! So far, I would not recommend their installation service at all.

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          30.06.2006 00:23
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          Don't use the kitchen installation service from Ikea Edmonton - (a company called Quality Job)

          We used the kitchen installation service from Ikea Edmonton and it has been the worst service you could imagine.

          They deal with an affiliated company called Quality Job (based in Birmingham) who sent the surveyor and the builders. They delayed the start of the fit initially by one week (but only after we had hired and paid for the requsite skip). When they finally arrived they worked from only about 10.30 to 4pm on the best days. It was clear they were trying to juggle more than one job at the same time.

          The initial survey done was wrong and so lots of changes had to be made involving trips back to Ikea and time taken off work. They only ever did about half of what they said they would do on any given day and so consequently what was estimated to take a week rapidly expanded to 3 weeks. During this time we had no functioning kitchen. They frequently left us with no hot water or heating overnight.

          As they ran out of time the quality of the workmanship deteriorated. We got to the point where, with the kitchen two thirds finished, the builder just started not turning up at all and having his mobile phone switched off.

          We are yet to receive written answers to our written complaints. The kitchen is still not finished - eg. the fridge door is so badly attached that it will not close and when we had a dishwasher engineer from the manufacturers (Whirlpool) inspect our dishwasher he informed us that it was so poorly installed that any further servicing would be impossible.

          The initial estimate for completion was 6th May. It is now 29th June. When we called Quality Job today they claimed they had no idea what we were talking about (despite 4 page letter detailing the problems having been sent to them 1.5 weeks ago). Every time we call them they tell us the person we need to speak to is in a meeting and will call us back. Over the course of the installation they have promised to call us back approximately 8-9 times and have only actually called us once. (This was to arrange for the builder to come back to finish the job - he never turned up and gave no explanation as to why).

          The problem seems to be with Quality Job as the actual kitchen delivered was fine - it is the installation we are not happy with. The fact that Ikea themselves are not the installation company is also problematic as when we've tried to complain to them they refer us to Quality Job.

          I was very surprised to read the other review of the kitchen installation service which was glowing. Perhaps they used a different Ikea which contracts out to a different installation company?

          Anyway this has been extremely stressful and time consuming and of course the problem remains unsolved. Don't use them.

          (PS my husband is Swedish and we are usually very well disposed to all things Scandinavian - so this isn't just sour grapes!)

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            07.02.2006 11:40
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            IKEA's Kitchens are sturdy, relatively inexpensive, very practical and beautiful!

            My home renovation is finished, and the last thing that was done was the kitchen. Of course, that's really one of the hardest parts of a major renovation, and I'm glad that I had IKEA to help me with this. So I thought you might want to share my experiences with IKEA Kitchen Systems.

            First of all, you'll find IKEA Kitchen Systems either at your IKEA store or in their catalogue or via the IKEA web page (www.ikea.co.uk and choose the closest branch to your home). What I first did was to go through their catalogue and pick out a style that I liked (Kalsebo in beech), checked to see what units were available in that style and then mapped out my kitchen area. Since I was working with an area that previously wasn't a kitchen, I had to be careful with my contractor to make sure that all the installations were in the correct place - and my area was far from any standard in shape or size. That's when I realized that IKEA's 'kitchen tool' (see link below) wasn't quite good enough for me and that I needed some professional help. So, and I made an appointment with the kitchen planners at my IKEA shop.

            Designing your Kitchen:
            What I found at my local shop was that the designers had much the same type of computer tool that you can download from the internet, but that theirs was much more powerful since it could take some very unusual kitchen shapes which I couldn't get to work with the program I downloaded. The whole work on the designing of the kitchen took a bit over an hour to do - including fiddling around and fussing with a couple of different ideas. When we had the whole thing basically the way we wanted it, she saved it all and then gave me instructions regarding where my contractor should put the water, gas and electric points for things like the microwave cabinet. She was very patient and we took a couple of walks around the display area to check on things, like which fan I wanted and if I was going to get their counter-tops or if I'd get my own. In the end, I got a bit of both - including some butcher-block tops for two of my base units which are away from the sink. I decided not to buy their sink or taps, and the granite counter-tops I wanted in a colour that they didn't have, so that was out as well. Still, all things considered they had everything I wanted and more.

            Selection of Items:
            Why "and more"? Simply because there were several items which I really wanted but just didn't have a place for in my kitchen. I have to admit that IKEA has a marvelous selection. There are several different types of drawer units, including those cool floor to ceiling ones - some of which you can fit with an oven or microwave or even both. They have some really great gadget type things you can put into your cabinets - like a carousel for your pots, drawers you can put into the bottom plinth below the cabinets, and all sorts of storage ideas. What's more, they seem to be able to adjust the items you want so that there's as little space wasted as possible. Of course, if you have an odd sized kitchen like I have, they might have to add a couple of spacers on the sides. This is the only disadvantage of purchasing a kitchen from a company such as IKEA - they have standard size cabinets and cannot adjust the cabinets themselves to fit that extra 3.5cm. However, I am willing to live with a spacer or five as long as I'm getting what I need and want. Still, if you're a person who wants each and every millimeter to be filled with your cabinets, then you might want to go to a carpenter - since they'll make your cabinets exactly to the size of the space you have. Mind you, not all carpenters can make all those fancy special units, and they might not have all those nifty gadgets to put inside, either.

            By the way, I noticed that while almost everything I got was also in the computer tool, not everything appeared in their catalogue, and there were a few items on the computer program that the designers had that weren't on my downloaded computer tool. For instance, I got an upper cabinet with an open box for my microwave, which I can't find on either the computer tool or in their catalogue. No matter, I got it and that's what's important (since I really needed the counter space that my microwave would have taken up without it).

            And as for the styles, well, it was very difficult for me to decide on which design I wanted. This was mostly because I liked so many of them. However, in the end the price of the cabinets had something to do with what I bought, and I went for a middle price ranged wood design - the Kalsebo in Beech. Now, had my kitchen been bigger, I might have gone for one of those darker wood door styles. Also, there was a point when my finances looked like I might have to go with Formica covered door design, but when I realized how much less I would be paying for an IKEA kitchen versus one through one of the big kitchen companies or through a private carpenter, I upgraded - and fast! And boy, am I pleased that I did.

            Of course, if you don't like Beech wood doors, they've got wood doors from pale to very dark and everything in between. And if you're more into Formica, then they've got those as well. You can get something modern, something with a country feel or something old fashioned or something classic - it seems to me that everyone can find a kitchen style through IKEA that they'd easily fall in love with. And these days you can always change the look of your kitchen by choosing different handles - you certainly don't have to buy the ones they offer (even though we did, because they were very simple, looked nice and on sale).

            Pricing your Kitchen:
            Of course, when talking about differences in prices, I have to say straight off that "your mileage may vary". As my kitchen wasn't bought in the UK I decided to fiddle around again with the kitchen tool thing to see if I could come up with some sort of price in your currency that would mean something to you. The cost for all the cabinets as well as the butcher-block tops on two units and inclusive of stone-like counter-tops (which I bought separately) through the UK tool came up with about £1,550. Funny thing that - when I converted this figure into my own currency I came up with almost the exact same price that I paid! (Hm … just a minute, either we pay relatively more than you or your prices are relatively low. Whatever - doesn't really matter, does it?)

            Of course, this price doesn't include the shipping (which I decided to pay for since I don't own a truck) or installation (which also costs extra) nor all the other accessories I bought - like hanging rails and plastic bits to put into your drawer for your cutlery and the garbage bin for inside the under sink cabinet and, and, and… Still, I must have visited half a dozen kitchen cabinet companies and called several carpenters, and what I discovered was that even if I had been willing to settle for Formica covered doors, I would have paid between £500 and £700 more than what I paid for my beautiful beech kitchen through IKEA. But as I said, "your mileage may vary" and I cannot tell you if buying a kitchen in the UK via IKEA is cheaper or more expensive than a carpenter or one of those big kitchen companies there. All I can say is that it seems very reasonable, especially considering what you're getting.

            By the way, because we spent over £1,500 we were able to get financing of "interest free credit, with typical 0% APR" for up to 12 months, which was very helpful for us.

            What you are getting:
            This is the time I should talk about quality. You may already know that IKEA gives you a 10 year guarantee on their kitchens. This is probably the first thing that attracted me to their kitchens. You see, many years ago I re-did my old kitchen and I really was happy with the company that made my cabinets. Of course, as time went on, some of the doors got a tad askew but that's to be expected. So when I was about to redo my whole flat, I figured the first place I should go for my new kitchen would be to that company. Unfortunately, they had long since gone out of business. This made me think - did I want to buy something from a company that might not be around in a couple of years? And we all know that small businesses, like carpenters, are slowly but almost surely disappearing from the horizon. But a company as large as IKEA seems like it will be around for a good while. Furthermore, we've had several friends who have had their kitchens done by IKEA over the years, and each and every one of them have told us that they aren't in the least bit disappointed by the quality of the cabinets that they got. They're strong, look good year after year, and haven't had any problems with them whatsoever. Moreover, when one friend decided that they wanted something added onto their old kitchen, they were able to find exactly the same style of cabinet that they had originally purchased, and I swear you can't tell which ones are the old ones and which are the newer ones.

            Delivery and Installation:
            This is the other thing that sold me on IKEA kitchens. Every carpenter I spoke to, as well as all of the kitchen companies gave me timetables of 6-8 weeks from purchase date until delivery and installation. Because IKEA doesn't keep large warehouses filled with tons of inventory (their shops are actually their warehouses), once they've sold you something, IKEA wants it out of their shops as quickly as possible. That's why with my IKEA Kitchen, when I went in to pay for the items on my list, they had almost everything on my list in my back yard within two working days, waiting to be installed. Mind you, since I did my renovation in July-August (being the height of the renovation season), the installation date was a touch further away - I was given a date that was close to 3 weeks away from my delivery date (which was still less than my 6-8 week estimates from other places). However, I was lucky and I got a call less than a week later telling me that they had a cancellation and could move my installation date up to the following week. That meant that from purchase date until installation date just over two weeks had gone by. I wasn't just glad, I was thrilled! You should know, however, that this isn't usually the case for that time of the year - we were just lucky.

            You may have noticed that I said "almost everything" was delivered. Yes, sometimes they don't have everything in stock at the time of purchase. What were missing from my delivery were a few doors and some side covers for a couple of the cabinets. We were also missing some sort of insert for the deeper drawers, but these were not essential for the installation, and I actually never went back to buy them. (By the way, if something isn't in stock, you don't pay for it until it comes in - which is a very literal spin on the adage "you get what you pay for".)

            When installation day came and I had two very competent carpenters come to my home early in the morning (okay, so it was 8:30 by the time they arrived). Well, these two guys worked like little devils, I tell you. One started putting drawers together, the other started putting the cabinet shells together, and then they started putting everything up. And they worked and worked - basically non-stop until about 3pm. Then they stopped - not for a break, but because they had finished. It was truly amazing to see them get it all done. And they even went so far as to adjust anything that wasn't fitting absolutely perfectly - which was bound to happen when you've put up new walls and your measurements aren't always absolutely precise. We also found out that I wasn't missing as much as I thought I was with the original order. Apparently I had one extra cabinet side cover of the wrong size and had only to return it and buy another one of the right size. This wasn't a mistake made by the girl who took my order, but rather that the carpenters found that they didn't need as many side covers as the plan called for because a couple of pieces were against a wall.

            I was extremely impressed with the work that they did, and when I consulted with other friends who had gotten IKEA Kitchens, they said their experience was exactly the same - so this wasn't a fluke, it apparently is company policy.

            As for those items that weren't in stock - when the doors and that side cover came in, I went to the shop to buy them, brought them home with me and then set another date for the installation of those last bits. Their carpenter came within three days, and I didn't have to pay for another visit since that was part of their original installation charge.

            The End Result:
            Well, I now have a totally beautiful kitchen and one that's exactly what I need. It cost me less than through a carpenter or one of the big kitchen companies, it came and was installed in record time, and I believe it will last for years. Everyone involved was helpful and hard working, and I cannot imagine getting better service from anyone. From beginning to end my whole experience with IKEA Kitchen Systems was totally positive - even when I had to wait on the phone to check to see when my missing bits were coming in. Yes, I can wholeheartedly recommend IKEA Kitchen Systems, with no reservations whatsoever - even if you have an unusually shaped kitchen like I have. For me, I didn't just "get what I paid for"; I got something worth a whole lot more than I paid for it - and very quickly indeed. A full five stars by me.

            Thanks for Reading!

            Davida Chazan © December, 2005 for Ciao; updated February, 2006 for DooYoo

            ~~~~~
            Technical Stuff:
            The main webpage for IKEA is www.ikea.co.uk and from there you'll be asked to go to the closest shop near your home to get into the different sections of the shop. If you want to look at a different store, there's a tab for changing the store you're looking at.

            IKEA stores are located in Brent Park (London), Bristol, Cardiff, Croydon (London), Edinburgh, Edmonton (London), Gateshead (Newcastle-Upon-Tyne), Glasgow, Lakeside (Thurrock), Leeds, Milton Keynes (new), Nottingham, Warrington (Manchester) and Wednesbury (Birmingham).

            For further information about delivery, check out the "Services Tab" and then the "delivery information" area under Kitchens on the IKEA web page - or paste this link into your browser: http://tinyurl.com/drsxp

            I'm not bad with my hands but my husband just isn't a DIY person. So I knew we weren't going to be able to buy a new kitchen and install it ourselves. That's why we knew we needed full installation. For those like us as well as those who want to DIY or even have some of the work done for them, information about installation can be found at: http://tinyurl.com/7g4ao

            Financing information can be found at http://tinyurl.com/9tx3k

            Don't forget to check out that cool kitchen planner tool - its fun to play with, even if you're not going to renovate your kitchen. You'll find it at http://tinyurl.com/ahlol

            By the way, you in the UK can actually check on stock availability on-line, which we don't have here - so if I were you, I'd take advantage of that.
            ~~~~~

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          • Product Details

            Ikea has a whole range of services to make your kitchen purchase a whole lot easier. Affordable financing, home delivery, and even part or complete installation of your kitchen.