“ Brand: John Lewis / Model: 81118116 / Type: Chair „
I bought 4 of these dining room chairs from John Lewis 3 months ago and whilst the over all service was not outstanding. I was told I would be contacted to let me know when my chairs would be delivered however I never received any call and when an-branded white van pulled up in my drive I assumed it must be the Hygena table I had ordered from Argos. It turns out it was my John Lewis chairs.
Although unexpected due to no call, I was delighted with my chairs when they came although I did have to carry the boxes up the stairs with the driver as he was by himself and being 5.2ft and 8 stone this was not easy. They did however go perfectly with my Hygena table. (Which by the way Argos called me about twice to let me know the day and the time to the hour at which my table would be delivered. They turned up in a branded van and gave excellent service.)
The real downside came at New Year when I used the table for the first time for a family dinner. On the bottom of the chair are plastic stoppers to protect the floor/metal legs of the chair. In all, 3 of these stoppers snapped off from 3 different chairs. Seeing as it was a quiet family dinner and not one but three chairs were broken the only outcome is a sub-standard product.
This weekend I had another dinner and you've guessed it, another broken plastic part.
Although £75 per chair is not a massive amount, I feel the product is not fit for purpose and should not break after only two uses. I am totally disappointed in the service but more so the product.
If this is a one-off faulty batch fair enough but next time I will think twice when opting for John Lewis as the 'high quality' brand.