CREATIVE INTERIORS/NOTTM/DERBY (Kitchen Furniture in general)

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Product:	Kitchen Furniture in general
Date:	04/04/04 (74 review reads)
Rating:

Advantages: SEVERAL BRANCHES, TO CATCH, YOU OUT

Disadvantages: CONDESCENDING, MISLEADING, ARROGANT

LAST YEAR I PURCHASED A NEW KITCHEN AND BATHROOM FROM CREATIVE INTERIORS OF NOTTINGHAM ALIAS PALMERS OF TRENT BRIDGE.THEY ALSO HAVE BRANCHES IN DERBY AND OTHER SUBURBS OF NOTTS.I PLACED MY ORDER THROUGH THE DERBY BRANCH AND THE SALESMAN WAS VERY KNWLEDGEABLE AND VERY CERTAIN OF HIS DESIGN SKILLS DESPITE MY RESERVATIONS ON SPACE LIMITATIONS HE ASSURED ME THAT EVERYTHING WOULD FIT.I AGREED ALL THE TRIMMINGS,TILES ELECTRICS ETC AND ASSUMED THAT THESE WERE ALL IN THE PRICE OF £18000,YES £18000,NOT CHEAP I KNOW BUT THE UNITS AND APPLIANCES IN THE SHOWROOM SEEMED OF EXCEPTIONAL QUALITY.DELIVERY WAS FAIRLY PROMPT AND THE TWO DELIVERY MEN WERE EXCEPTIONAL IN THEIR POLITENESS AND HELPFULNESS.THE INSTALLATION "TEAM"ARRIVED CONSISTNG OF "ONE"MAN WHO WAS ASSISTED BY A YOUTH.THE MAN WAS VERY UNCOUTH AND SPENT MOST OF HIS TIME ON HISMOBILE PHONE SWEARING AT SOMEONE OR OTHER PROBABLY THE POOR YOUTH.
SOME MESS WAS EXPECTED BUT NOT DOG DIRT AND SLUDGE WHICH WAS LIBERALLY BROUGHT IN ON BOOTS.SOME OF THE PIECES WERE MISSING FROM THE PACKAGES WHICH CAUSED YET MORE SWEARING AND SEVERAL MORE VISITS BY THE DELIVERY VAN.
I WAS ALSO ASTOUNDED TO BE PRESENTED WITH A LARGE BILL FOR WORKS THAT I THOUGHT WERE INCLUDED IN THE PRICE.
WHEN I RANG TO COMPLAIN AND MAKE ENQUIRIES I WAS INITIALLY FOBBED OFF BUT EVENTUALLY PUT TROUGH TO "ANDY"WHO CLAIMED TO BE THE INSTALLATIONS DIRECTOR.HE WAS VERY OFFHAND AND SPOKE SO FAST THAT I COULD BARELY UNDERSTAND HIM.HE SAID I SHOULD READ THINGS BEFORE SIGNNG THEM(WHICH I DID).
HE WOULD NOT LISTEN OR COMPROMISE AND SAID IT WAS MY OWN FAULT AND DENIED THAT THE SALESMAN WOULD MISLEAD ME AS HE WAS ONE OF THE BEST.AS HE PUT THE PHONE DOWN I HEARD HIM REFER TO ME IN THE BACKGROUND IN DEROGATORY TERMS.
I WROTE A LETTER OF COMPLAINT WHICH WAS NEVER ANSWERED.HOWEVER I HAVE PUT SEVERAL COLLEAGUES AND FAMILY MEMBERS OFF TRADING WITH THIS COMPANY AND I HAVE SIMPLY ESTIMATED THAT AS A RESULT THEY HAVE LOST ABOUT£100,000 WOR
TH OF WORK.THEY ONLY SEEM INTERESTED IN THE MONEY AND WILL NOT EVEN LEAVE SO MUCH AS A BAG OF SCREWS UNTIL THE BALANCE IS PAID IN FULL "BEFORE"ANY WORK STARTS.YOU TRADE WITH THIS COMPANY AT YOUR PERIL.INCIDENTALLY UNDER HEAVY VENEER THE UNITS ARE JUST CHIPBOARD JUST LIKE ANY YOU MIGHT BUY AT A LOT LESS COST FROM GOOD DIY STORES.

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