i have to say, i am not a fan of MFI bedroom furniature. when i moved into my first flat, i ordered a wardrobe, chest of drawers and a bed side table. i was quite happy with the price and it cost me £30 to have the lot delievered which i thought was quite reasonable. the items arived within a few days and we set about putting them together. i have never read such complicated instructions in my life. you expect them to be a bit hard to read but these really were something else. it took 3 of us to work out how to put the items together and then there were too many screws of one type and not enogh of the other. luckily because i had ordered a few items, there did work out to be enough needed. after what seamed like weeks puting them together, they looked really quite nice. after just 1 day, i noticed the drawer on the bed side table had dropped slightly so didnt shut properly. i tightened the screws and hoped that would fix it. it didnt and i found that the wood had split so the screws were not holding the drawer on the track correctly. then the door on my wardrobe split. i contacted MFI and after around a month of phone calls and complaining emails, i got my money back and they even let me keep the items i had so i supose i couldnt have asked for more. i still wouldnt buy furniature from them again tho. not very good at all
Ah the pleasures of newfound cohabitation: give and take, yours is mine, joint decisions. For me, John Lewis is a one-stop shop. I would happily buy all of my household wares there. For the other half....well maybe it's just asserting his independence, or maybe he really can get the same thing elsewhere for cheaper. So we investigated the goods at MFI and I had to admit they looked alright on the shop floor. In the spirit of compromise, we ordered one wardrobe from my spiritual home, and one from his new find.
John Lewis delivered within 2 weeks and on the date and time specified. MFI took six weeks to deliver......and they brought the wrong wardrobe. By the time we realised this, it was half unpacked and assembled (I was away that weekend, other half didn't notice that it was about a foot thinner than it ought to be)
It took quite a lot of time (on hold, redirected to different numbers, etc) and effort to get MFI to admit to their error. Eventually they offered another delivery date, several weeks later. So we waited (I had my wardrobe, other half's clothes in wrinkly piles here and there)
Second delivery, the proper wardrobe arrived. Without doors. We were told they were currently not in stock and would be delivered later. About a month later.
Third delivery date came and went. Although we had contacted MFI a few days prior and they had ensured us the doors were available and on their way, we spent the whole day waiting for nothing. And no phone call on the day or the following one to explain or apologise. When MFI were contacted (once more on hold, "we'll call you back", chased repeatedly), their staff indicated it was yet again out of stock. But could assure us it would be in stock and on our doorstep in another month's time.
Anyone keeping count? It's about 18 weeks post-purchase (and payment) now. Fourth delivery failed exactly the same way as the third one did. Again we were told it was in stock and en route, again nothing on the day - not even a phone call warning us not to waste time waiting.
So this is my cautionary tale - do not buy from MFI. It even rhymes so it's easy to remember.
I'm afraid my experience of MFI fully lives up to their reputation for poor goods and service. My soon-to-be husband and I spent almost £1000 on bedroom furniture in August. This was planned to be our dream bedroom, to last us for years, etc etc. When the furniture finally arrived, we discovered a number of missing and damaged parts. As the furniture was not delivered all at once, and as we assembled it item by item, each discovery of something not right had to be accompanied by a call to the customer disservice helpline. I never waited on hold here for less than 30 minutes, sometimes much longer. At one stage, I asked for a small fixing piece to be mailed to my work address so that it would not get lost. Unbeknown to me, MFI then changed my delivery address for everything to my work address - 60 miles from my home. I only discovered this having taken a day off work to await delivery of a heavy chest of drawers, only for it to arrive at the office - for me to lift into and out of my car, carry to the car park etc. The final straw has been how they have dealt with my complaint. The final piece I am waiting for is a drawer wrap, which arrived broken. I waited 6 weeks for a replacement, which also arrived broken. At this point, I lost my cool somewhat and wrote a letter to MFI head office detailing the problems I have had and requesting some action. I was called back by a very polite lady who promised me a £50 "goodwill gesture" and a courier who would arrive at a designated time with the missing piece. I was happy with this...until the courier never showed up! A call to head office saw me on hold again, further calls to the main switchboard established that I was not permitted to talk to anyone who might actually be able to help me. I sent a fax requesting someone call me back urgently, this went unanswered. The courier is now 12 days late, and I am still waiting to hear from MFI. Meanwhile, I have some very expensive but
poor quality furniture with a gaping hole where a drawer should be. I am still waiting to hear from MFI, but stated in my last letter that if I did not receive the missing piece by the end of this week, I would request them to remove the furniture and refund me in full. I really would suggest to anyone making a large furniture purchase to pay the extra for ready assembled furniture from a company that takes some pride in its work. MFI have certainly disappointed me, and lived up to their reputation for shoddy goods and service.
Have you ever had the feeling of complete despair after having spent over 10hours building furniture only to find that you haven't been given either the right parts for something or that something hasn't been drilled etc. That?s what has just happened to me. About a month ago now I went down to MFI Homeworks in Lisburn and purchased some furniture (OK a whole rooms worth of furniture) and decided rather than to waste money on getting them to build it for me, I would do it. At the moment I wish I hadn't. Well last Sunday was delivery day and no sooner had they delivered the packages, than me and my dad were in middle of trying to put them up. We got the first set of drawers up no bother and also the corner unit. I was beginning to think that we were missing something because the instruction manuals keep on referring to the Bedroom Installation Guide, that we now know the delivery people forgot to give us. This meant we had instructions on how to put the worktops on (thankfully it was just a case of a few screws). We struggled on, and using the instruction manuals alone (which were pretty good for a change) managed to get all the units up, apart from the corner wardrobe. We had a strong feeling they had given us the wrong 'fillet' (it basically joins the two double robes to make them look good in a corner. The wardrobe itself was about a foot shorter than the fillet. This was extremely annoying. So the next morning my father and I decided to take a trip down to Lisburn and to find out what had went wrong. The sales-person was very helpful and of course he blamed it on the delivery staff. He also gave us the idea that the 'fillet' might need to be cut down to size (we had thought of trying that, but there was no reference to it in the manual so we didn't). He said we may as well try cutting it down because he had also ordered one that should have been the right size, but that wasn't going to arrive
until another 12 days time. Well we got home, and decided we would finish the remaining units (my computer desk, the most important part of the room). The desk went up without a hitch, I have to give them credit here, because the instructions were pretty clear except that we put some if the screws in on the wrong side of the back-board. This was mainly just caused by us miss-understanding the instructions, but they could also have been a little bit clearer as there is now a whole in the back of the desk. That then only left the wardrobe as the only thing to be finished. So of course we tried cutting the fillet to see if we could get it to fit. We cut it to the right length and started to look for some instructions on how to attach it to both of the wardrobes, and in keeping with MFI's recent form of instructions, there were none. I can only hope that there are some in the Bedroom Installation Guide. We went searching through the leftover bits and pieces we had and found a few brackets we thought might work. Thankfully they did; somehow. Well the room's now finished and so far nothing has fallen apart so our craftsmanship must not have been all that bad. Now I shall do a little summary of my feelings on MFI, after all that's what I should be doing in my opinion. Value For Money: Usually for a full room of furniture they aren't too bad, I can't remember the total rice exactly but it was somewhere in the region of £500-£600, which isn't bad when I also got a full suite of bedroom furniture for free, including; wardrobe, bedside cabinet, drawers and a desk. This would probably have cost £300 on its own. Overall I would say it was a pretty good price for the things that we got. Ease of Use/Installation: On the whole it wasn't the hardest thing I?ve ever had to build, and even though we only had about half of the instructions that we should have got, it could have been even easier. If you do
n't like trying to build these sorts of things you could get them to do it for you, but this just adds to the price, but I can't comment on their workmanship. Looks: It all depends on what suite of furniture you choose, and how much time you spend planning it all out as to where each piece will go. The one I choose though looked well and I always like blue, and now I?ve got a completely blue room so I can't really complain all that much about. While looking around the store, most of the different types of rooms look good and it really just depends on personal preference. Support: The after-sales support was on the whole impressive, I might have needed to go into the shop to explain to the sales-person what the problem was, but there was no trouble getting a replacement. I don't think I would have been able though to have explain the problem over the phone. Overall: If you are considering doing up a room, then I would say why not go down and have a look around the shop. I'm sure there is one not too far from where you live. If you take with you a sort of map of the room with the dimensions included then the sales-staff with be able to help you in putting together a picture of what you could fit in the room. I think if in the future I was redoing a room, then I would go and have a look at what they have, and at least get a quote of what they would cost. I know I have mainly pointed out bad points to the MFI Homeworks experience, but that is just the way I'm feeling at the present time, in a few days if things go well, then I might be feeling differently and will update this opinion accordingly. *Update* After sawing the fillet, it all fits in great a part from that we took wrong dimensions and had to sacrifice one of the three drawer chests. Finally I'm pleased with the room, after a couple of days HARD WORK I am finally able to relax in front of my PC on dooyoo. David
When most people think of the furniture store MFI, they tend to think of the store in a negative way. I’m sure that this has a lot to do with people of my age ( I’m 33!!) remembering all the times the store was featured on programmes such as “That’s Life” because of their misleading advertising and poor customer service department. So I thought I would share with you my experience of MFI. As a few of you may know, I’m currently pregnant with my first child. As a result of this, we have had to give up our music room and transform it into a nursery. Money is a big issue at the moment for us, and whilst we want the room to look nice, we also want something practical, affordable and something we wont mind if it gets ruined by “bump” in a few years time. So, today we headed off into town to try and find some furniture. We never really gave MFI a thought until today, but as we were passing we popped in. It was easy to park and the spaces were not too close together. The first thing that hit me about the store itself was the air conditioning – a welcome relief in this hot weather. The shop was not crowded by any stretch of the imagination and this was lunchtime on a bank holiday. There were big signs up saying that today you could get an extra 10% discount on the sale price of goods. As we walked in, two assistants said hello, but didn’t hassle us. We wandered round the kitchen and office furniture, without taking too much notice, then we came to the bedroom furniture, which we were looking for. They had a wide variety, including solid pine, modern style arty designs, as well as the bog standard cheap melamine range. We opted for a five drawer chest of drawers and a cupboard/one drawer storage unit. We could have these in a choice of blue, cream, yellow or green colours with a choice of five different handles. The sales assistant we approached was very helpful and explained that
as the things we had chosen had yellow stickers in them, that meant that they were in stock. He wrote down the item numbers and walked us to a till, where there was no queue. Each item was in the sale and reduced from £35 each to £31 each. I asked about the extra 10% bank holiday discount but he told me that this range was excluded from the offer!!! Even so, I thought they were still a good price. I went outside to open up the car and he carried the items outside within about 2 minutes, and put them in the back of the car. I think that the service was helpful and courteous, and the range of value furniture wide. I could have bought other items in the same range, such as a bookcase for £13, a blanket box for £15 or a wardrobe for £40. I admit that its not the best quality stuff in the world, but you do get what you pay for. If, like me, you want something cheap and cheerful, then I recommend having a look, because their prices are good and, having got the furniture home and assembled, all the parts were there and the instructions were clear and concise. If you want high quality furniture, don’t even go through the door, but if you need a few items like I did, then I would strongly recommend it.
For the last two years (ever since we moved here) I have been promising to sort the bedroom. I just never got round to it. The fact that there were no floors in the dining and living rooms sort of took precedence. And converting the loft to a bedroom for my daughter was the next major undertaking. Me? I could live quite happily with no carpet and one wardrobe between us both. However… when my wife finally lost patience with our lack of wardrobe space and strongly suggested my Easter holidays would be best employed in redecorating the bedroom I took a look at opinion sites to check out the lay of the land. To my surprise people were saying nice things about MFI. Once I realised that Sharp wanted four grand for a couple of wardrobes I started saying nice things about MFI as well. So off we went to Aberdeen and had a look round. Yes they still have the cheap cardboard wardrobes at fifty quid but they also have decent built in fitments. These were what we had in mind. I pulled and prodded and kicked the built in display wardrobes and they seemed strong enough. We then went looking for a salesperson – to their eternal credit they don’t descend on you as soon as you enter. We got a nice computer image of what our bedroom would look like with new wardrobes, a plan and a price and that was that. No sales hassle at all. We spend some time at home looking at options and playing with the measuring tape and eventually made a buying decision. We chose five double wardrobes, two bedside chests and a dressing table. To finish it off there were cornices for the top and plinths for the bottom for that build in look. Delivery took about two weeks and no one tried to sell us their finance package. The whole lot came to about £1100. Installation was available for about £500, but hey, that’s what holidays are for, isn’t it? Two days before delivery I phoned MFI and was informed delivery would be between 8.00 and 12.00. T
he van arrived promptly at eight and nine million boxes were stacked in the bedroom. Let me say here that I am not a proficient DIY type person. At best I am adequate. But I have a sort of unspoken deal with my wife – she wants something done and I tell her I need special tools. I then get to trail round warehouses and buy something that may or may not be useful but is definitely fun to play with and masculine to the extreme. This time around I thought about needing an angle grinder but even I don’t know what they do so I chose a good ratchet screwdriver and a set of every drill attachment you could think of, and quite a few you would never think of. I was ready. The instructions are of the look at the picture variety – written communication is of a minimum. Once you work out what is meant they are fairly easy to follow. Day one saw two wardrobe carcasses assembled and screwed to the wall, together with the bedside units. Day two saw the rest of the wardrobes installed. Day three was handles and doors and the first problem. Some of the doors were mirrored and one of the mirrors was cracked. A quick phone call to a freephone number and without being questioned a replacement was booked for delivery next week. Full marks for customer service. Day four was plinths and cornices. These are tricky and you need a mitre saw to have any chance. They do however add a lot to your finished product. And so it is done. Without being biased I can bask in a glow of pleasure and say “A good job well done.” The wardrobes are strong and securely fitted and really do have that build in look. It was a bit time consuming but as a teacher I had a good Easter break. If you have someone to help you then you should be able to do the job in a couple of days. There were a few gripes – numbers of screws and other weird bits and bobs was somewhat haphazard. I was a connector short on my first wardrobe and had to keep dipping
into the next bag until the last wardrobe when it all came right. I also have bags of strange plastic things left over which are of no conceivable use in the real world. Apart from that, and the fact that the amount of glue supplied is ludicrously inadequate everything was hunky dory. Tools you will need are – a good electric or ratchet screwdriver with Posidrive and flat heads hammer rubber mallet (or the handle of your hammer if it is rubber) mitre saw spirit level electric drill and selection of wood and masonry bits large bottle of woodwork glue Now all I have to do is wallpaper, and fit a new carpet, and……
What can I say. My wife and I bought a large triple wardrobe for our spare room. It took ages to put up and by the time we had finished the third attempt, as the instructions were very vague, there was very little structural integrity left in the mass of wood effect chipboard that we wanted to hold our clothing. The wardrobe now has proper wood keeping it together in all the important places, and when the time comes for us to move, I dare say that the 'wardrobe' will be a fixture and fitting. My late father used to call MFI suppository furniture (he was a carpenter by the way)- by this he meant that 'you put it up yourself'. Funny, I can think of other reasons to call it that.
A totally pleasurable experience! Having looked into buying ready-made bedroom furniture at store such as Courts and Cousins, on our limited budget we decided that do-it-yourself bedroom furniture would be best for us. MFI just happened to be the nearest store, and we liked what we saw, so we waited until January and bought 2 double wardrobes and two chests of drawers (one small, one large) in the sales. <Price>: We were pleasantly surprised at the price. Already discounted when we first had a look in November, the final sale price was very competitive - we paid under £450 for the lot. There were cheaper and more expensive styles available - the ones we chose were mid-range. <Variety>: There are many different makes and styles of bedroom furniture at MFI, with a range of prices. Ours were made in Italy, by Hygena. <Service>: The salesperson was very helpful, and knowledgeable about products and prices. We were slightly concerned about the dimensions of the wardrobes, as it was going to be a tight fit, and the salesperson pointed out that there was a slimmer version available - which we hadn't noticed in the brochure. She also told us that if we spent over £500 we would get an extra 10% off the price, but we really couldn't have fitted anything else into the bedroom anyway. <Delivery>: Another surprise - on completion of our order we were told that delivery would be in three weeks - we had expected it to take much longer. We were also asked if we would like delivery on a Sunday or a weekday, which was very useful - of course we said Sunday. Along with the receipt we were given a reference number, and the telephone number of an automated service to that we could ring to let us know if the delivery would be am or pm. I found this very useful as it meant we could plan our day, instead of hanging around for hours waiting for the delivery. <Contents>: Everything was delivered on time, with n
othing missing. It was easy to tell from the packaging what was what, and the delivery men checked it all off on their list before it was signed for. <Instructions>: Were supplied with each item, and a checklist of small parts like screws etc. These were fairly easy to follow, although some of the diagrams were quite small so it wasn't so easy to tell which size screw to use. We didn't have too many problems though, and were pleased at how quickly we got the furniture assembled. <Assembly>: Not too difficult, with two of us working at it in the evenings it took exactly a week to get everything done. The worst bit was hanging the wardrobe doors - each hinge is adjustable in three directions, so its not easy to get the doors exactly right. I don't think this part could be done by one person, so get a friend to help if you are on your own! Everything else could have been done solo - it just would have taken longer. Bear in mind that the drawers are stuck with PVA (supplied, but you'll probably need more), so need 24 hours to dry before they can be assembled fully. <Quality>: The quality of the materials is very good for the price. Although it is basically chipboard with a wood veneer, once assembled, the style we chose looks quite expensive! But aside from looking nice, it all seems sturdy and durable enough for our purposes, with proper dowel joining the carcass parts, and real metal runners on the drawers. <Conclusions>: I have had cheap chests of drawers from MFI before, which have been carted all over the country and very well-used for over 10 years. They had plastic runners and cardboard bases, but have only recently been relegated to the garage in favour of the new furniture. We are very happy with our latest purchase from MFI, and are seriously considering having our kitchen units etc from there as well. For price and service we found it unbeatable. The only thing I would say is to b
e careful when following the instructions in case you do use the wrong thing, and make sure your drill bits are sharp when fitting handles etc or you might end up splitting the veneer. Make sure you have the right tools (flat and cross head screwdrivers, drill,and stanley knife) before you start! Oh yeah - and stock up on the wood glue! The tiny amount they supply is not enough to stick your fingers together with, let alone 5 drawers!!
Three years ago we needed to purchase some bedroom furniture for my boys bedroom.We had a look in the few furniture shops in our town and ended up in MFI. They seemed to have some nice looking furniture and the prices seemed reasonable. We ended up buying a wardrobe,a set of drawers with a cupboard on top and a five drawer set,the total cost was £159.We thought we had a bargin at the time,but not so as time went on. The design we chose was a pine laminate finish,which looked quite attractive. The furniture was self assembly,being fixed together with screws and glue.It didnt seem to hard to put together as the instructions were pretty good. Anyway three months later the draw bottoms bowed with the weight of just a childs clothing.This caused a problem of clothing dissappearing out of the back of the draw. Then the drawer runners being made of plastic,began to crack,making the drawers hard to shut,following this the hard board backing had to be repeatedly nailed back on,as they were cut to short.Then the metal handles broke off.We ended up throwing the larger set of drawers out,before they collasped completely. This furniture was a total waste of money and i would never buy from MFI again.Nor would i recommend the furniture we bought to anyone else.