Having saved for a long time,not easy with four children, and deciding our children were now of an age to appreciate new items of furniture were not toys and should be treated with care,we decide to buy a new bed and a new kitchen.We spoke to all the usual suspects in the British retail market for these items and eventually did a deal with MFI. ,arranged dates of delivery and awaited our goods.Expecting a new £700 bed we received a footboard and a bag of wooden slats.On phoning customer "services" i was told" we can`t deliver the rest for another seven weeks,were`nt you told" The following week we ,less than eagerly, awaited delivery of our new ...  Read the complete review

So I am not alone in experiencing deplorable service from MFI?. Having ordered and payed for a £3500 kitchen in November and actually asking them to deliver it 2 weeks AFTER their proposed delivery date I got a phone call the day before to say they had experienced 'Manufacturing difficulties' and only sent 1/2 of the items ordered. In this delivery there wasn't even enough to complete a partial fix. The second delivery was agreed and a discount negotiated for the inconvenience. This date came and went with no sign of the units, it was only after several calls to the customer service department that the remaining items arrived another week later............ Guess ...  Read the complete review

My name is Grace and I live in the US - wow, to read all of the poor reviews of MFI really breaks my heart. I was employed by Howdens Millwork which was a sibling company of MFI and these reviews, these horror stories of poor at best customer service just sadden me. Howdens was actually dissolved and pulled from the US but let me assure you, we LOVED our jobs and our customers. We did a free luncheon every Friday for our contractors and we welcomed them to also bring their homeowners to join us. If there was ever ANY problem from a scratched cabinet pull to a warped cabinet box, we would fix it ourselves if necessary and I mean, our assistant manager who weighed 95 lbs. .  Read the complete review

Dont buy a mfi kitchen. I paid £3000.00 2 yrs ago in addition they wanted £1600 to fit it. A short time later they offered the same fitted for the price they wanted for fitting, i.e £1600 (complete and fitted)which is really rubbing salt in the wound. There were a variety of small corner pieces for fitting between cupboards or floor unit when you turn corners. The plan did not identify which of the various sizes to fit. so a lot of suck it and see was involved when you used the wrong parts and had to remove all of your work. On top of which there were parts missing. I must accept some blame here for I did not fit the units straightaway. and even ...  Read the complete review

I have recently purchased my first flat, and it has proved so difficult to buy a property that I settled for somewhere that needed renovating. The previous owner needed a good seeing to from Kim and Aggie in my opinion. Armed with my marigolds and industrial strength antibacterial spray, I attempted to rid the kitchen of the layers of filth and rather questionable looking crumbs that may have been around since Michael Barrymore could take a swim in public. However hard I scrubbed, I was left with a kitchen that would be too unsanitary to cook dinner for a dog. This was not good news for my love handles; the future didn’t look rosy for them. After much deliberation I  Read the complete review