MFI Kitchen Furniture

In May this year (2007) my wife and I visited the MFI store in Leamington Spa to look for a new kitchen. We'd been to a number of other stores and had yet to see a kitchen that we both liked. After a good browse around the store we finally agreed that we both liked a kitchen called the 'Callisto'. We'd already taken the measurements for our kitchen so we sat down with one of their nice sales chaps who took our measurements, fed them into the computer and eventually came up with a design for our new kitchen. He gave us some advice on which options we could and could not have and all in all it took just over 2 hours to get everything we wanted in the design including the ...

Having saved for a long time,not easy with four children, and deciding our children were now of an age to appreciate new items of furniture were not toys and should be treated with care,we decide to buy a new bed and a new kitchen.We spoke to all the usual suspects in the British retail market for these items and eventually did a deal with MFI. ,arranged dates of delivery and awaited our goods.Expecting a new £700 bed we received a footboard and a bag of wooden slats.On phoning customer "services" i was told" we can`t deliver the rest for another seven weeks,were`nt you told" The following week we ,less than eagerly, awaited delivery of our new ...

So I am not alone in experiencing deplorable service from MFI?. Having ordered and payed for a £3500 kitchen in November and actually asking them to deliver it 2 weeks AFTER their proposed delivery date I got a phone call the day before to say they had experienced 'Manufacturing difficulties' and only sent 1/2 of the items ordered. In this delivery there wasn't even enough to complete a partial fix. The second delivery was agreed and a discount negotiated for the inconvenience. This date came and went with no sign of the units, it was only after several calls to the customer service department that the remaining items arrived another week later............ Guess ...