MIF - where quality certainly does not count (MFI Kitchen Furniture)

Member Name: swebuk

Product:	MFI Kitchen Furniture
Date:	15/09/06 (2342 review reads)
Rating:

Advantages: none I have had to tick one star but really there are not at that level

Disadvantages: go on holiday dont buy from MFI at the end of both you have nothing

I very recently spent over £8k on a kitchen and agreed a date for delivery, some of it did arrive on that day lots did not, some of what did arrive was damaged in fact most of what did arrive was damaged, had bits missing and was not in a merchantable state certainly not fit for the purpose. The after sales service is poor, the goods only worth about a third of the price. I was told and I quote you, by a manager "nothing is perfect, how do you expect us to check quality when we buy from thousands of miles away" That is true, I have discovered that if you buy the rubbish they sell, and pay their fitters to fit it you are merely paying for their staff to put right all the defects which they are responsible for, if you fit it yourself they try to say its your fault for installing it wrong. They provide little or no instructions, some of it only in foreign language, items have wrong labels on and lots of it just fall appart, the staff very freely tell you to complain to their chairman, and when you do he does not even acknowledge a thing. I am in the process of taking legal action againts them for the last time I had to complain they refused to listen in the store where I ordered the goods and demanded I left. That is the customer service you receive.

Summary: if you buy from MFI you will receive trouble nothing else and the cost is too big to live with