Useless, overpriced and they don't care. One star is 3 too many! (MFI Kitchen Furniture)

Member Name: Andrew White

Product:	MFI Kitchen Furniture
Date:	04/05/08 (176 review reads)
Rating:

Advantages: None.

Disadvantages: Too many to list

Absolutely useless. They do not care at all once they have your money banked. They make a big thing about their after sales service and that they care about any problem you have and work to reseolve it. Not a bit of it. I currently have someone at head office who is "managing my complaint until it is resolved". What does this involve? Me chasing up the various parties that are involved and her calling me to see how I have been getting on. Be aware that you are not getting the service they suggest you are.

You pay MFI but you get the kit from Mark Two - if you are lucky. The MFI fitters are outsourced and ours were actually outsourced again - they were amazed at what we had paid by the way - and the initial outsourced bods came and spent literally 2 mins in total checking before and after - they simply didn't care.

Our toilet broke after about 1 month and despite paying £5k for the kitchen no-one at MFI cares that 12 weeks on it is not fixed. 4 letters and not one apology.

Do not use these people. Ever. Ever. Ever.

Summary: Do yourself a favour and do not use them.