MFI Kitchen Furniture Reviews

I very recently spent over £8k on a kitchen and agreed a date for delivery, some of it did arrive on that day lots did not, some of what did arrive was damaged in fact most of what did arrive was damaged, had bits missing and was not in a merchantable state certainly not fit for the purpose. The after sales service is poor, the goods only worth ...  Read the complete review

Hi to all reading this . I am a MFI fitter in the south east . I have been fitting for twenty six years , the last eight for MFI. I have worked for many exclusive shops fitting some kitchens valued at up to thirty five thousand pounds . Now you would think that spending that sort of money there would be none of the familiar problems that you hear ...  Read the complete review

I was disgusted with the customer service received from MFI after ordering a made to plan kitchen. They sent out the units in the wrong size, the wrong handles, a faulty cooker, no waste unit for the sink. When we spoke to them about it they said that it would be about 8 weeks for the cooker, 4 weeks for the handles and longer for the new ...  Read the complete review

ORDERED A KITCHEN 5 WEEKS NOW. PAID £900 DEPOSIT. FITTER CAME, DID NOT SPEAK ENGLISH, CHANGED PLAN TO SUIT HIMSELF. MFI TRYING TO CONTACT HIM TO ASK WHY, HE DOES NOT ANSWER HIS MOBILE. HAVE DECIDED TO CANCEL THE ORDER, EVEN THOUGH I WILL LOSE PART OF MY DEPOSIT. FEEL THAT IF I GO THROUGH WITH IT WILL BE REALLY LET DOWN BY MFI AND THE ...  Read the complete review

The standard of service from MFI is a disgrace once the sale is complete. MFI failed to deliver 4 major items for our kitchen including a 1000 mm unit and internal rack. Because we notified MFI of the ommissions after the 3 day complaint period they refused to deliver our goods. We followed our complaint to national level, but were faced with the ...  Read the complete review

I have half an MFI kitchen, inherited from previous owner of house, so decided to knock a wall down and extend. At the store - fairly good advice, reasonable time etc. The problems start when you get to the stage of signing for delivery..... If you are not in on the delivery day - and remember that's the word of the delivery ...  Read the complete review

I write in agreement with qsiret.MFI sell some nice appealing kitchens which you can choose with the help of a seemingly friendly & professional salesperson.However,once you've paid your money thats where the server friendliness comes to an end.You now do as they say...no option!When delivering my kitchen they couldn't either wait an extra 10 ...  Read the complete review

I am a kitchen fitter in the north west, this is not a covert add for myself, only a guide to the mine field that is kitchens. I have been fitting for 20 years, and have fitted for all of the major kitchen firms. they all have there bad faults, but if you do a bit of ground work, looking around asking who makes the kitchen ie homebase get ...  Read the complete review

A year ago we upped sticks and moved about a mile and a half down the road into a detached house. This detached house was a bargain having been previously occupied by an elderly gentleman who was still quite happy living in the 1960s. Needless to say, the kitchen hadn’t quite moved in to the 21st century. Actually a more accurate description would ...  Read the complete review

I've read a lot of bad reviews for MFI but I have had a very positive experience buying from MFI. Maybe the difference is which branch you order from? We've just sold our house after 'doing it up' which included putting in a new kitchen. After shopping around we bought a kitchen from MFI in Reading. The assistant there was very ...  Read the complete review

I bought a kitchen from MFI in late August last year. Apart from the pushy salesman, I was quite impressed with their products and I thought their prices were good. We ordered a complete kitchen including new oven & hob. We paid our money (about £3000) and waited for our delivery date (late September). We had our own ...  Read the complete review

Chose a Devonshire kitchen with integral appliances in March 2002 to fit the theme of our old cottage. MFI staff helpful, but then of course they wanted me to spend £6,000 on a kitchen didnt they?!! Fitters duly arrived as planned at the end of May. Kitchen looked great. Thought I would christen the dishwasher, opened the door and couldnt close ...  Read the complete review

We?ve recently purchased a kitchen from MFI, after taking advantage of their 50% + 20% at the start of the year. We chose the Monza kitchen, which is a Schreiber kitchen. I had already measured the kitchen in some detail, and took these with me when we visited the store, however as we discovered we had to make an appointment ...  Read the complete review

I purchased a Fridge Freezer in December 2000 and took out 4 years additional warranty so that, should a problem occur, I wouldn't have a problem. I had a problem. My brand new fridge-freezer continually froze everything in the fridge! I called Extracare and, after being kept on hold for ages, an engineer was ...  Read the complete review

At first it was brilliant, we went and had a kitchen plan done in the Truro branch of MFI. We came home with the plan and having seen it we thought it looked brilliant we didnt really want to change the kitchen but then we though why not, if we knew had much trouble there was to be, we would probably not have done it. At first half of ...  Read the complete review

Last January I ordered an MFI kitchen. Value around £4000. The store assistants were very helpful, designing and planning the kitchen. I February the kitchen arrived. The kitchen refit was a major job, from the foundations upwards. Floors rippped up, ceilings lowered, new electrics and plumbing. All these parts went well. Then came the ...  Read the complete review

I have recently bought a kitchen from MFI which will be delivered tomorrow. I was very impressed with the service that I got considering that I hate any form of shopping. What you do now is measure your kitchen including plug sockets, doors and windows etc and they feed this information into their computer. You then decide which kitchen you like ...  Read the complete review

We were on a budget so we purchased our kitchen units from MFI. We had the kitchen measured by MFI and fitted by a professional. Trouble was, the white unit beside the oven melted!. We had only had it a week!. I was distraught. The door of the unit was next to the oven where the oven door opened and every time you opened the oven, bit by bit the ...  Read the complete review