Moben - like it or lump it (Moben Kitchens)

Member Name: kc

Product:	Moben Kitchens
Date:	30/10/06 (303 review reads)
Rating:

Advantages: the salesmen make it seem great

Disadvantages: all is not as it seems

I had the salesman round who gave me a price of £6400 - discounted by 15% as I opted for the finance plan - it made sense as the discount far outweighed the interest charged, if I paid within 12-18 months. I have had the surveyor round & all seemed ok. However, today I receive a call from Moben to say the salesman had not calculated the price correctly and they want another £3000. He tried to tell me the price was out by £6000. They are advertising a 50% sale at the moment & I was told the price of the kitchen was about £11500 which was 50% of the true cost. I am only having about 9 cupboards fitted, along with about £1000 worth of integrated appliances so I am stuggling to see how it would cost £22-£23,000. I am not having any fancy lights, gadgets or flooring !!. My options are to pay up or cancel, no mention of compensation for the 2 days I have taken off work. I was told to call customer services - I tried calling them last week but after about 10-15 minutes and speaking to 2 different people who couldn't help I was cut off, so I dont hold out much hope of getting anywhere. I asked for a breakdown of the new figure but was told they wont send it in writing. I have spoken to the salesboy and he advised its his inexperience that caused the problem. Nice one.... I bet a few companies would like to have the same ethics, give a low price and then increase it by more than 50% due to staff inexperience with a like it or lump it attitude.

Summary: increased prices due to staff inexperience