Can I have my old Kitchen back? (Moben Kitchens)

Member Name: Morag.Ward

Product:	Moben Kitchens
Date:	13/12/00 (1834 review reads)
Rating:

Advantages: None

Disadvantages: Too many to mention

A few months ago, we decided that a new kitchen was in order. After thinking long and hard, we decided to buy from MOBEN. That was the biggest mistake we made. They were very quick to take the order, arrange delivery and fitting, but thats when it all went wrong.

The company allowed only 2 days to fit the new units and appliances. As a consequence, it was not finished until 10.30 pm. The fitter they sent did not know how to use a spirit level or a tape measure. He also managed to cause a flood in our kitchen which was not apparent until a week later. He ripped off a piece of skirting board so that the washing machine would fit in, it is now extremely difficult to move (as we found out when the plumbing fell apart).

We managed to arrange for the errors to be put right. Another chance for incompetance here, too. The job sheet, which we were given a copy of, clearly states the work would take 2 people one day. They allocated one person for half a day. As a consequence, he did not show up. I now have to wait until the end of January for our new kitchen to be fitted. Christmas will be spent in an untiled, unfloored kitchen as these things cannot be done until the units are fitted properly.

The "customer service" staff have been unsympathetic and unhelpful. Telephone calls have not been returned.

If I ever have a kitchen fitted again, I will not use MOBEN. I regret the day the salesman came to our house.

We have spent six thousand pounds on a complete load of rubbish.

It is now 31 January. The second appointment for the refit was last week. We were told that the wiring was contrary to Health & safety guidlines. It has apparently been referred as a "major incident". As the kitchen needed rewiring again, the planned refit actually took nearly three days work by two people.

Summary: